Price and product as expected. Had a delivery issue with DPD (no surprises there!) but First AV were quick to help and the package ultimately arrived safely.
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Purchased a server rack for our offices. This came in at great price, the service and knowledge were fantastic and delivery was very prompt. Requested an drawing of the rack for all sizes (nee... See more
Company replied
bought some flight case hardware to make a synth case for my dad, great quality and fast dispatch, can't fault it :)
Paid for next day delivery which they failed to do. They did refund me the extra postage but promised me the item would arrive by the following day, finally arrived 3 days after that.
Company replied
Company details
Written by the company
19 inch Rack and Racking LED Tape, LED Bulbs Lamps, CPU HOLDERS, Neutrik Connectors and Cables ,Trade, Wholesale and Direct to Public.
Contact info
Unit 4 Hawthorn Road Ind Est, BN23 5QA, Eastbounre, United Kingdom
- 01273 011 034
- sales@first-av.co.uk
- first-av.co.uk
4.1
Great
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Useful staff on the phone and n cat day…
Useful staff on the phone and n cat day delivery, great prices also.
8 April 2024
Reply from First Av
Thank you for your kind feedback! We’re so pleased to hear that our team was helpful over the phone and that you were satisfied with the next-day delivery and great prices. Providing excellent service is important to us, and we look forward to helping you again in the future!
Reply from First Av
Thank you for your kind words! We’re so pleased to hear that our team was helpful over the phone and that you appreciated the next-day delivery and great prices. Providing excellent service is what we strive for, and your feedback means a lot to us. We look forward to assisting you again soon!
Low value but important part shipped fast
Particular dimension rubber bushes needed for a job. Easy to find on website. Immediately despatched. Arrived next day.
20 February 2024
Reply from First Av
Thank you for your great review! We’re glad to hear that you were able to easily find the specific rubber bushes you needed and that your order was processed and delivered so quickly. At First-AV.co.uk, we’re committed to providing efficient service and getting the right parts to you as fast as possible. We look forward to assisting you with future projects!
Great item fast postage
Great item very secure piece of kit
I expected cheap thin made in china rubbish
(No offence)
Unit is heavy weight
The hook turns to engage the loop then it pulls down about 8-10mm to pull the 2 pieces together.
fast postage also
9 February 2024
Reply from First Av
Thank you for your fantastic feedback! We’re thrilled to hear that the item exceeded your expectations in both quality and design. We take pride in offering well-made, reliable products, and it’s great to know you appreciated the secure, heavy-duty construction. We also aim for fast postage, so we're happy to hear that was up to your expectations too. Thanks again, and we look forward to serving you in the future!
Reply from First Av
Thank you for your feedback! We're so glad to hear that the product met your expectations and was exactly as described. At First-AV.co.uk, we aim to provide accurate product information to ensure a great experience. We appreciate your support and look forward to serving you again!
Black draw handles
I’ve purchased these handles before, and I really like them, they are used in a busy practice and perform really well and also have made old drawers look really tidy
2 January 2024
Reply from First Av
Thank you for your wonderful feedback! We're so glad to hear that the black drawer handles have been a great fit for your busy practice and have helped tidy up your drawers. At First-AV.co.uk, we’re always happy to provide products that deliver both function and style. We appreciate your continued support and look forward to assisting you again in the future!
Reply from First Av
Thank you for your feedback! We’re glad to hear that your experience with us was a positive one. At First-AV.co.uk, we’re always happy to welcome new customers and provide top-quality service. We look forward to working with you again in the future!
Reply from First Av
Thank you for your kind feedback! We're thrilled to hear that you were pleased with our quick response, delivery, and competitive pricing. We strive to provide efficient service and great value at First-AV.co.uk. We look forward to assisting you again soon!
Reply from First Av
Thank you for your great review! We're so glad to hear that the LED profile arrived well-packaged, at a good price, and with quick delivery. 🚚 We appreciate your support and look forward to serving you again in the future!
Reply from First Av
Thank you for your kind review! We’re thrilled to hear you had a great experience with us. At First-AV.co.uk, we’re committed to providing excellent service, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Great product missing service
The product and price is great. My only issue it that when the delivery failed and I contacted them the did not respond.
13 June 2023
Reply from First Av
Order was delivered on time and the customer was kept fully updated via email with tracking.
Reply from First Av
Thank you for your feedback! We’re glad to hear that your order arrived quickly and was well packaged. At First-AV.co.uk, we aim to ensure a smooth and efficient experience for all our customers. We look forward to serving you again in the future!
I was looking for a way to repair some pallet shelves
I was looking for a way to repair some damaged pallet shelves for my allotment and I ordered some replacement hinges and they arrived within a few days and worked perfectly. I now intend to purchase some more to create raised beds of varying sizes. Thank you
9 May 2023
Reply from First Av
Thank you for your thoughtful review! We’re delighted to hear that the replacement hinges worked perfectly for your pallet shelves and that your allotment project is coming along well. At First-AV.co.uk, we’re always happy to provide solutions for your needs, and we look forward to helping you with your raised bed project soon. Thanks again for choosing us!
Great product...very good communication…
Great product...very good communication and delivery
25 April 2023
Reply from First Av
Thank you for your great review! We're so glad to hear that you’re happy with the product, communication, and delivery. At First-AV.co.uk, we strive to ensure a seamless experience for our customers, and it’s wonderful to know we met your expectations. We look forward to serving you again soon!
Good selection and quick delivery
Fairly easy to find products in catalogue and simple purchase. Needed some catches that were unusual and hard to locate with other suppliers showing them as 5 week lead time. Items received next day and perfect for job. A+++
14 March 2023
Reply from First Av
Thank you for your fantastic feedback! We're thrilled to hear that you were able to easily find the products you needed and that we could fulfill your order so quickly. At First-AV.co.uk, we pride ourselves on providing a great selection and fast delivery, so it’s wonderful to know we exceeded your expectations. We appreciate your support and look forward to assisting you again in the future!
Reply from First Av
Thank you for your kind review! We're so glad to hear that our team was helpful, and that you were pleased with the speedy delivery and quality of our products. At First-AV.co.uk, we’re committed to providing great service and top-notch products. We look forward to helping you again in the future!
Great service
11 October 2021
Reply from First Av
Thank you for your feedback! We’re thrilled to hear you had a great experience with us. At First-AV.co.uk, we strive to provide excellent service every time. We look forward to serving you again in the future!
Ordered connectors
Ordered connectors, arrived next working day as promised.
Very well wrapped.
Excellent service, will use again.
24 June 2021
Reply from First Av
Thank you for your fantastic feedback! We’re so glad to hear your connectors arrived as promised and that they were well wrapped for protection. At First-AV.co.uk, we take pride in providing excellent service and fast delivery. We look forward to assisting you again in the future!
Reply from First Av
Thank you for your review! We’re pleased to hear your items arrived on time and that the ordering process was easy. At First-AV.co.uk, we aim to make every step of your experience smooth and efficient. We appreciate your support and look forward to serving you again in the future!
Reply from First Av
Thank you for your feedback! We’re glad to hear you found our communication clear and timely, and that you were happy with the value we provided. At First-AV.co.uk, we strive to offer both excellent products and great customer service. We appreciate your support and look forward to working with you again soon!
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