First Aid Kits Australia (part of Primivo Group) Reviews 7,794

•

4.9

Medical supply store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness and good value. Many people highlight the competitive pricing and the wide range of products available, making it easy to find what they need. The ordering process is consistently described as easy and efficient, with a user-friendly website. Reviewers are particularly impressed with the delivery service, which is often described as super-fast, prompt, and reliable, with many orders arriving earlier than expected. However, some people were dissatisfied with the product descriptions, finding them unclear regarding sizes, which led to receiving incorrect items. A few other people also felt that communication about order updates, especially for delayed items, could be improved.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and range of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Price

Consumers find prices to be very positive, consistently describing them as reasonable, competitive, and great... See more

Order

Clients share positive opinions on order. Many reviewers highlight the ease of the ordering process,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Reviews shaping this summary

Every item I have purchased for my home and work, updating my own first aid kit and getting the AED installed at work. First Aid Kits Australia have had exactly what I needed, I only have one issue I... See more

Company replied

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied

This radio ended up being better than I thought it would be. It reaches heaps of stations and has pretty good sound quality. Its small, so it doesn't take up much room in my bag and everything works.... See more

Company replied

There was a great range with really great prices and the postage time was so much quicker than expected. I was really happy with the service and was keen to give a great review right off the bat, but... See more

Company replied

Company details

Medical supply store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.

Contact info

268 Montague Road, 4101, West End, Australia
+61 7 3268 1088
firstaidkitsaustralia.com.au

4.9

Excellent

8k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

TENS Machines Australia

tensmachinesaustralia.com.au

4.8

(3k)

Linea

lineaofficial.com.au

4.9

(269)

Naturopath Herbals

www.naturopathherbals.com

4.8

(378)

Avaana NDIS provider registration

ndis.avaana.com.au

4.5

(166)

Freedom Hearing

freedomhearing.com.au

4.9

(5k)

Dynamo Fitness

dynamofitness.com.au

4.9

(636)

CPAP Direct

cpap.com.au

4.8

(5k)

Australia Wide First Aid

australiawidefirstaid.com.au

4.7

(2k)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Apr 14, 2026

The kits are great especially for the price.…

The kits are great especially for the price and the delivery was very quick. Thankyou

13 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 21, 2026

Many thanks for your review, Rachel!

Apr 14, 2026

8 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 21, 2026

Many thanks for your review, Deb!

Apr 11, 2026

Fast, correct and accurate

Good communication, accuracy of order, correct invoicing, fast delivery.

10 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 21, 2026

Many thanks for your review, Peta!

Apr 11, 2026

Quick and simple order
was delivered in no time

8 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 21, 2026

Many thanks for your review, Patrick!

Apr 9, 2026

Great range of products

8 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 21, 2026

Many thanks for your review, Trevor!

Apr 9, 2026

Efficient

Efficient, lovely packs and great size.
Thankyou, we will be back for more

31 March 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Updated Apr 21, 2026

Many thanks for your review, Rosheydon!

Apr 9, 2026

7 April 2026

Reply from First Aid Kits Australia (part of Primivo Group)

Apr 9, 2026

Many thanks for your review, Anthony!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look