First Aid Kits Australia (part of Primivo Group) Reviews 7,781

•

4.9

Medical supply store

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Review summary

Created with AI, based on recent reviews

Evaluating 2,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness and good value. Many people highlight the competitive pricing and the wide range of products available, making it easy to find what they need. The ordering process is consistently described as easy and efficient, with a user-friendly website. Reviewers are particularly impressed with the delivery service, which is often described as super-fast, prompt, and reliable, with many orders arriving earlier than expected. However, some people were dissatisfied with the product descriptions, finding them unclear regarding sizes, which led to receiving incorrect items. A few other people also felt that communication about order updates, especially for delayed items, could be improved.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and range of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Price

Consumers find prices to be very positive, consistently describing them as reasonable, competitive, and great... See more

Order

Clients share positive opinions on order. Many reviewers highlight the ease of the ordering process,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Reviews shaping this summary

Every item I have purchased for my home and work, updating my own first aid kit and getting the AED installed at work. First Aid Kits Australia have had exactly what I needed, I only have one issue I... See more

Company replied

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied

This radio ended up being better than I thought it would be. It reaches heaps of stations and has pretty good sound quality. Its small, so it doesn't take up much room in my bag and everything works.... See more

There was a great range with really great prices and the postage time was so much quicker than expected. I was really happy with the service and was keen to give a great review right off the bat, but... See more

Company details

Medical supply store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.

Contact info

268 Montague Road, 4101, West End, Australia
+61 7 3268 1088
firstaidkitsaustralia.com.au

4.9

Excellent

8K reviews

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This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

May 16, 2026

Great

Great, so far. I was missing one item out of the kit I ordered. Very easy to do, as it was a very small iteam.

15 May 2026

May 15, 2026

6 May 2026

May 15, 2026

Firstly the company had an actual phone…

Firstly the company had an actual phone number that connected to a real person! Amazing! That person had product knowledge, a willingness to assist and to top it all off was very pleasant to speak to. The product is excellent.

7 May 2026

May 14, 2026

Excellent value for money

Excellent value for money. Great delivery.
I will be making this company my go to for first aid equipment.

13 May 2026

May 14, 2026

great price

great price, came quickly

6 May 2026

May 14, 2026

Website easy to navigate for…

Website easy to navigate for identifying the suitable kit that met our needs.
Very quick response from ordering to receiving the kit.
Good Quality

13 May 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 13, 2026

great quality and very quick delivery

very easy purchase for our business. Very quick delivery. Exactly what we needed

12 May 2026

Reply from First Aid Kits Australia (part of Primivo Group)

May 14, 2026

Many thinks for your review, Samantha!

May 13, 2026

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