Brilliant service. I’m just starting out my analog journey and it seems they have it all. Also they can source some products that are hard to find in UK. So far I’ve had few orders delivered and ev... See more
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My first time using the company after finding them online. Their prices for film are amongst the cheapest I’ve found. I ordered some home developing stuff too. It all arrived quickly and was well pack... See more
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Firstcall always have the stock that I use most. Delivery is prompt and any problems are dealt with quickly and without any fuss. A top notch company in the analogue photography world!
Company replied
I have been a Firstcall customer for 20 years. Competition springs up but I’m always back here. Why? Because the range is immense, the prices match anywhere else and I know I’m with a business here fo... See more
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Company details
Written by the company
For 33 years we’ve been offering specialist photographic knowledge and value for the Traditional, Digital and Artisan Photographer. Our strength is analogue photography. We bring a diverse and often unique range of these specialist products to market backed by unrivalled and comprehensive customer service about how to get the best from the purchases you make.
Contact info
Firstcall Photo, Spectrum Point, 164 Clapgate Lane, B32 3DE, Birmingham, United Kingdom
- 01823413007
- sales@firstcall-photographic.co.uk
- firstcall-photographic.co.uk
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cracking service and great products - Well Done
The equipment and prices were all superb, but what really stood out was the service. I had ordered some equipment for my son as a Christmas Present and whilst it seemed for a time it would not arrive in time Gill moved heaven & earth to get the entire order to the Warehouse so I could pick it up. Really happy with this and Gill is an exemplar of customer focus.
23 December 2025
Unprompted review
Reply from Firstcall Photo
We’re delighted to hear you were happy with both the equipment and the service, and especially that we were able to help make sure your son’s Christmas present arrived in time. Gill will be absolutely thrilled to read this, she really does go the extra mile for our customers, and it’s wonderful to see her recognised for it.
Thanks again for taking the time to leave a review, and we hope you and your son enjoy the kit for many years to come.
Reliable people
Reliable people. Always a quick response, good value.
21 December 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Aodhán.
We really appreciate you taking the time to leave a review. It’s great to hear you’ve found us reliable, responsive, and good value. We look forward to helping you again in the future.
Kind regards, Firstcall
Go to source of analogue photography products and supplies
First class service with excellent range of products for analogue photography. Thoroughly recommended!
11 December 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Richard.
That’s lovely to hear. We’re really pleased you rate us as your go-to source for analogue photography, and that you’ve been happy with both the range and the service. Thanks very much for the recommendation, it means a lot to the team.
Big order so avoided very high postage charge.
Comprehensive stock, quick dispatch and nice Black Friday discount! Large order so free delivery rather than their usual prohibitive blanket postage fee.
3 December 2025
Unprompted review
Reply from Firstcall Photo
Hi Geoff, thank you so much for the five-star review!
You'll be pleased to here we have just revamped our shipping options. It's been top of our list of things to improve for a while, but logistically it needed a bit of work to get it right. Here's our new UK shipping options:
Small Item Service - £4.50
Standard Service - £9.00
Free Delivery - Orders over £150
Next Day Service - £12.00
Next time you order, you'll have the flexibility to order small for a cheaper service, order more for a free service, or upgrade if you need something urgently. Hopefully that helps!
We look forward to serving you again soon.
Firstcall Photo
Lith darkroom chemistry
Great prices, great service and order arrived in a timely manner.
12 December 2025
Unprompted review
Reply from Firstcall Photo
Thanks Hazel, really glad everything landed quickly and you were happy with the price and service. Hope the chemistry treats you well in the darkroom!
Excellent Photo Chemicals
Wide range of Photo Chemicals, Films and an array of home developing kit.
Order placed was all in stock, dispatched quickly and very securely packaged.
will use again and happy to recommend.
15 December 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Mr Smith, we’re really pleased you found everything you needed and that your order arrived quickly and well packed. We appreciate the recommendation and look forward to helping you again.
Warm regards,
The Firstcall Team
Firstcall are my favourite supplier for…
Firstcall are my favourite supplier for darkroom paper, chemicals and sundries. The prices are very competitive and the delivery service is excellent.
Reliable and dependable company.
11 December 2025
Unprompted review
Reply from Firstcall Photo
Thanks so much, Howard, that really means a lot to us. We’re glad you can rely on us for your darkroom paper, chemicals and sundries, and it’s great to hear the pricing and delivery are hitting the mark.
Best wishes,
Firstcall Photographic
First class service
Whenever I used Firstcall Photo I found that my orders were completed shortly after I placed them and indeed I received the items soon afterwards. My experience with speaking to staff at Firstcall Photographic whenever I had a query is extremely positive, they were polite, informative and reactive.
11 November 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Pericles, we really appreciate you taking the time to share such detailed feedback. It’s great to hear that orders arrive promptly and that our team have been helpful, it's what we strive for!
Kind regards,
The Firstcall Team
Digitising 35mm Negatives
Digitising 35mm Negatives with the Negative Supply lght source and filmholder is a cinch compared with my previous lash-ups.
25 November 2025
Unprompted review
Reply from Firstcall Photo
Thanks, Beowulf, great to hear you’re finding the Negative Supply light source and film holder such an improvement. Anything that makes digitising 35mm negatives easier is a win in our book!
Best wishes,
Firstcall Photographic
Vast array of analogue photographic…
Vast array of analogue photographic equipment at a good price. Quick easy ordering and dispatched. Postage for low value orders is a little high.
25 November 2025
Unprompted review
Reply from Firstcall Photo
Thanks for the feedback, David, we’re glad you found a good range of analogue gear at a fair price and that ordering and dispatch were smooth.
You'll be pleased to here we have just revamped our shipping options. It's been top of our list of things to improve for a while, but logistically it needed a bit of work to get it right. Here's our new UK shipping options:
Small Item Service - £4.50
Standard Service - £9.00
Free Delivery - Orders over £150
Next Day Service - £12.00
Next time you order, you'll have the flexibility to order small for a cheaper service, order more for a free service, or upgrade if you need something urgently. Hopefully that helps!
We look forward to serving you again soon.
Firstcall Photo
Delighted with all the products I’ve…
Delighted with all the products I’ve had recently from Firstcall! Fast delivery and some good priced film stock. Very happy to have found them!
3 December 2025
Unprompted review
Reply from Firstcall Photo
Thanks so much, Stephen, we’re really pleased to hear you’re happy with the products, pricing on film, and the speedy delivery. Great to have you on board!
Best regards,
The Firstcall Team
Fast delivery and a great product.
Fast delivery and a great product.
Very impressed with this company
13 November 2025
Unprompted review
Reply from Firstcall Photo
Thank you for the great feedback! We're thrilled to hear you were impressed with the fast delivery and the product itself. It’s wonderful to know you had such a positive experience with us.
Many thanks,
Firstcall Photo
I needed to add an item to an order…
I needed to add an item to an order already placed via the website. I phoned to ask if that was possible and got straight through a very helpful person who dealt with it immediately. Fantastic service!
11 November 2025
Unprompted review
Reply from Firstcall Photo
Hi Robert,
Thank you for the wonderful review! We're so glad we could quickly sort out the extra item for you, it’s exactly the kind of service we aim to provide. If you ever need anything else or have more questions, we’re always here to help.
Best wishes,
The Firstcall Photo Team
I was really impressed with the support…
I was really impressed with the support I received when enquiring about a product. The team were helpful, the prices were very competitive, and the item arrived the next day. Excellent service – thank you.
11 November 2025
Unprompted review
Reply from Firstcall Photo
Hi Jon,
Thank you so much for the fantastic review! We're delighted to hear our team could help you out and that your order reached you so quickly. It’s great to know you found our prices competitive too. We really appreciate your kind words and hope to support you again soon.
Warm regards,
The Firstcall Photographic Team
Very professional.
Delivered very quickly, which is very professional. Great set of Patterson Dev trays, thanks, S.
17 November 2025
Unprompted review
Reply from Firstcall Photo
Hi Stephen,
Thank you for the lovely review! We're really pleased your order arrived so quickly and that you’re happy with the Paterson trays. If you ever need anything else for your darkroom, we’re always happy to help.
Warm regards,
The Firstcall Photographic Team
Reply from Firstcall Photo
Hi Mr. Chappelow,
Thank you for taking the time to leave us a review. We really appreciate your kind words, it’s great to hear you find us reliable, trustworthy, and helpful.
We’re always here if you need anything, and we look forward to helping you again soon!
The service was excellent however the…
The service was excellent however the product ended up costing me over €100 as firstcall charged me £30 for delivery and then I had to pay €34 import duty which included UPS charging me and this included a further charge by them.
So while your performance was good I can only say I have never had a good interaction with UPS. I am not even able to download my receipt from them.
The product itself is excellent. If you found a distributor in Europe that would be fantastic
22 October 2025
Unprompted review
Reply from Firstcall Photo
Hi Mairead,
Thank you so much for your kind words about our service, we really appreciate it, and we’re delighted to hear you’re happy with the product itself!
We completely understand your frustration with the additional import costs and courier fees. Unfortunately, customs duties and handling charges are set by governments and couriers, and we have no control over them. For international orders, we only charge shipping to cover what the courier charges us, we don’t make any profit on delivery fees.
We do import several specialist items, including the Inkaid product you ordered (which comes from the USA), to make them available to photographers and printmakers in countries where no local importer exists. We’re always looking for ways to reduce shipping costs or help our customers avoid unnecessary import fees (within legal limits, of course), but we’re a bit at the mercy of couriers and customs systems at the moment.
For future orders, one way to make things more cost-effective is to combine several items into a single shipment. Shipping and customs processing fees (although not the import taxes) tend to cost about the same whether you’re ordering one bottle or ten, so building up a larger supplies list can make a real difference in value per item.
Thank you again for your feedback and for supporting a specialist supplier like us, it really helps us continue making hard-to-find products available internationally!
Warm regards,
The Firstcall Photographic Team
Fantastic company
Fantastic company to deal with. Very knowledgeable, great communications, everything you would need from one company. Incredibly quick delivery
20 October 2025
Unprompted review
Reply from Firstcall Photo
Hi David,
Thank you so much for the lovely feedback! We're thrilled to hear you found our team knowledgeable and easy to deal with, that really means a lot to us. We always aim to provide clear communication, expert advice, and fast delivery, so it’s great to know we hit the mark for you.
Thanks again for taking the time to share your experience, we really appreciate your support!
Best wishes,
The Firstcall Photographic Team
Reply from Firstcall Photo
Hi Terry,
Thank you for the kind words! We're really glad to hear you had a great experience and that our service met your expectations. If you ever have another question or need advice, don’t hesitate to reach out, we’re always happy to help.
Best regards,
The Firstcall Photographic Team
Expensive shipping, otherwise excellent.
I love shopping here, the collection feels like a slice of photography that has gone unchanged for 20 years.
Slightly expensive shipping, but great customer service when I have needed it and orders despatched timely and with care.
27 September 2025
Unprompted review
Reply from Firstcall Photo
Hi Andy, thanks so much for your thoughtful review!
We really appreciate your kind words about our collection, we do our best to keep that classic photographic spirit alive. Regarding shipping, all orders currently go out via tracked and insured courier for reliability and peace of mind. That said, we’re actively looking to add a cheaper Royal Mail option for smaller or lower-value orders soon. Watch this space!
In the meantime, there are a couple of ways to enjoy free delivery:
1) Orders over £150 ship via courier free.
2) Sign up for our newsletter to receive a free shipping coupon, and there’s no limit to how many email addresses you can sign up, so you can always claim free delivery when you need i.
Thanks again for shopping with us and for your continued support, it really means a lot.
The Firstcall Photo Team
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