While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
UK Outsourcing Expert Specialising in Consumer Care Lines, Software Support, Leisure Industry and Facilities management outsourcing 24 hours a day 365 days a year ustomer Care from caring people We are here for your business day or night. Here to answer you customers complaints, emergencies and general enquiries by phone email or chat 24/7 hours a day. We are the support for your business and can really help you turn your customer service into an amazing experience for your consumers. Is your business struggling with the amount of customer enquiries landing in your inbox each day? WE CAN HELP Is your business struggling with the number of calls coming through each day? WE CAN HELP WE ARE THE EXPERTS IN CUSTOMER CARE By outsourcing your Customer Care to First Call Helpdesk, we can help you by building robust processes that support your business infrastructure, streamlining the emails into a ticketing system which makes reporting easier and managing the whole end to end process from Consumer enquiries to serious complaints. We are the Experts in handling Consumer enquiries. Do you need support through the night? WE CAN HELP We have helped facilities management companies by being the first point of contact to their customers 24/7, managing call-outs and call-offs is what we are experts at. Assigning calls to the correct team through processes and workflow makes First call Helpdesk THE Experts when it comes to outsourcing your FM Helpdesk. WE ARE THE EXPERTS IN FACILITIES MANAGEMENT OUTSOURCING We are highly skilled and experienced in handling emergency calls, such as re-active maintenance, co-ordinating engineers and managing the full communication channel for your business. At First Call Helpdesk we use a unique and innovative approach, working with blue-chip organisations, Local Government to SMEs. First Call Helpdesk specialises in inbound communications through voice and email, and prides ourselves on delivering an outstanding quality service to all our clients CAN WE HELP YOU? Having helped more than 100 Companies improve their customers communication, we are confident we can help you TODAY! We provide you with a dedicated account manager, that helps build the relationship between us and your company. Building processes that support your business is key to providing excellent customer service. We all want to retain customers, and the best way of doing this is to provide outstanding customer care. For out clients we have implement customer satisfaction surveys, by doing this we have helped increased there satisfaction score and helped with their client retention. To find out how we can help you today, call Jane on 0118 919 5255 and let us run through how we can help your business.
32A Kingfisher Court, RG14 5SJ, Newbury, United Kingdom
We moved over to First Call after using the same company for over 10 years. Making such a transition we were quite nervous, however it couldn't of gone any smoother. From our initial meet right through to implementation and now ongoing support, our experience has been fantastic. Jane and the team are very helpful if we have any queries, and making any amendments to the rota is never a problem. We are very happy with the service
Onboarded First Call earlier this year, we have since seen a reliable and professional service. The company is collaborative and keen to find ways to continuously improve and enhance understanding of business needs. Enjoying the process so far.
We have used FirstCall as our out of hours (7pm-7am) service for 8 years and have a great working relationship and is backed my there excellent service delivery. A great service.
We have worked with First Call Helpdesk Ltd for more than 8 years with them providing all of our branded and customer branded help lines. As our first line of response and the main interface with our consumers I can certainly recommend their approach and ability to replicate a companies tone and the technical understanding required to answer queries and warranty requests for our range of power tools and garden power tools.
Reply from First Call Helpdesk Ltd
Thanks Jim, we actually love having you as a client :)
First Call have always provided an excellent service and offered our customers a high quality level of support. Strongly recommend their friendly and professional service.
Reply from First Call Helpdesk Ltd
Thank you so much Andrew, we love helping your customers :)
First Call provide a high quality, efficient, reliable service. The whole team are incredibly friendly and easy to work with. I would definitely recommend them
Reply from First Call Helpdesk Ltd
Thanks Helen, we actually love supporting your customers x
We have used First Call Helpdesk for many years and found them to be a reliable service provider. Although we don't have a high number of callers, each one is important and they need to receive a professional service.
Reply from First Call Helpdesk Ltd
Thanks Keith, always happy to help!
First call Helpdesk TLD provides customer care services to our company and the experience so far is of a positive one.
The team is polite and professional in their approach.
Reply from First Call Helpdesk Ltd
Thanks Tia, looking forward to meeting you face to face next week at Crufts!
First Call provide a high quality, efficient, reliable service and are aways an absolute pleasure to work with. An excellent company!
Reply from First Call Helpdesk Ltd
Thanks Candace, we are always happy to help!
First Call Helpdesk are a reliable, professional, helpful company who provide an excellent service for our out of hours telephone operation.
As a client for almost 6 years, I highly recommend them.
Reply from First Call Helpdesk Ltd
Thank you so much Ian, we love working with you!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
