Shuttle bus for our son’s wedding worked out very well. It happened to be a very hot day and understandable it’s a school bus and the windows only went 1/4 way down so guests were hot but all was just... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hired this company as transportation for my wedding. My wife and I are teachers so we thought it would be funny to have a school bus as our transportation. It was a great choice! They were prompt, com... See more
The experience was a positive one from start to finish. The office staff was very helpful and informative. The bus was immaculate and the bus driver, John, was an excellent driver and provided great... See more
One of the buses to the wedding from hotel was 20 minutes late getting to the ceremony. Several guests were standing in the cold and wind. The ceremony was late as we waited for the bus to arrive. Be... See more
Company details
About First Charter Bus Rental - Auburn
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
5677 South Street Rd, 13021, Auburn, NY, United States
- 800-774-3135
4.2
Great
31 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wedding shuttles
We chartered two buses to shuttle our wedding guests between the hotel and the venue so that everyone could have a good time without having to worry about driving or finding a ride. We ended up getting assigned to the Auburn branch. There's not a negative thing I can say about my experience.
Three days before the wedding, I was provided with the names and numbers of our bus drivers, Mike and Dale. On the day of the wedding, the drivers arrived early to the hotel and made sure to let me know, which provided me with some reassurance.
They left the hotel promptly and arrived to the ceremony at the perfect time, leaving no guest behind. They tucked away out of site for the duration of the wedding, and stuck to the plan we had put in place when booking the rides. At the end of the night, they got everyone back to the hotel safely, and were good sports about harmless shenanigans and sing-alongs on the ride home.
I highly recommend First Charter for any occasion. It is far cheaper than limo services and gets the job done just as well.
19 September 2021
First Student is truly the best
First Student is truly the best! Not only is the team fantastic to work with upon booking but the drivers are amazing, they're incredibly kind, accommodating, and all around delightful. My experience is largely working with the Auburn, NY branch and they always go above and beyond to provide a great experience.
7 September 2021
This service was great and the driver…for our wedding guest transport to our venue!
This service was great and the driver was super nice!
10 August 2021
Jon & Ken are doing a wonderful job at…
Jon & Ken are doing a wonderful job at the north farm!!
26 July 2021
Bus missed 40% of stops and leaves groomsmen stranded
If I could do a negative review I would. This bus company managed to miss 2/5 stops on my wedding. Guests arrived 10 minutes late because the bus “forgot” a stop. The company also has a “day of” contact which I called all 3 numbers a total of 37 times and left messages. I never heard back from anyone. It is truly astounding how bad this experience was, but to make matters worse they forgot the last stop and made the bridal party have to find their own way home at 1100. There was no correspondence and this is an area of minimal Uber’s so it was a frantic time. I personally could not recommend this company to anyone and if anyone asks my experience I would love to share with the world how they ruined our wedding.
26 July 2021
Perfect way to save money on a wedding
Timely, safe and efficient. Bus was in great condition. An excellent option for a wedding shuttle and a terrific price as well
25 July 2021
Jon Bozeat did a wonderful job at our…
Jon Bozeat did a wonderful job at our event on 06.26.21 at the north farm!
28 June 2021
Wonderful service
Wonderful service! Bus was clean, prompt and reliable. Made our family’s wedding much safer for our guests. I would recommend!! Thanks!!
7 December 2020
Great experience
Bus driver was on time. Called before to confirm times and was very nice.
18 October 2020
Absolutely wonderful service
Absolutely wonderful service. Timely, flexible and completed ever trip with a smile! We are beyond thankful for this service
27 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.