I could not be happier. Our team of 25 - kids and adults - had a very challenging late night airport run - and our driver Bill could not have been better. Professional. Communication. Warm. Helpful. R... See more
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We had a great experience with First Charter. The person we booked with - Jessica - was extremely helpful and friendly. Our trip was planned out perfectly. The driver - Bill - was on time, reliable... See more
Our driver, Thomas, was extremely patient and flexible with us when we had to leave later than our originally scheduled time. He was also ready to pick us up right when our event was over. Thanks to... See more
The reservation process was straightforward. The bus driver was punctual and polite. The bus was clean and well maintained.
Company details
About First Charter Bus Rental - Glen Ellyn
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
22 W760 Poss Street, 60137, Glen Ellyn, IL, United States
- 800-204-4362
4.5
Excellent
48 reviews
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First charter is always so reliable and…
First charter is always so reliable and dependable. This was a last minute booking and it went so smoothly.
11 March 2022
Above & Beyond
First Charter was great to work with. Simple communication on the front end & timely arrival for the day of service. Our driver went above and beyond with the expectations of the day.
2 January 2022
Customer service is rude
Customer service is rude. And it is so hard to make changes without having to cancel the whole reservation. Even minor changes like the hour or adding another bus! It is an stressful experience, they would be okay with canceling your trip the day before if your card didn't go through without trying AGAIN.
17 November 2021
Driver was on time and calm
Driver was on time and calm! Something desperately appreciated on a field trip with 50 elementary students!
25 October 2021
Great experience
Great experience
Our driver was amazing! He showed up on time and got us to our destination on time, He also clearly cared about the students and went above and beyond in all that he did! Highly recommend Greg W. and First Charter Bus!
16 June 2021
Fletch was a great driver and very…
Fletch was a great driver and very hospitable.
Thanks for the great experience!
1 April 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bus drivers need to be aware of the CST and EST time difference.
The trip to the destination was fine.
On the return trip (2 days later), the bus driver was an hour and 15 minutes late because of the time difference between Illinois and Michigan (CST vs. EST).
I mention this every year I order the bus service and this time the representative on the phone assured me the bus driver will be aware of the time difference.
6 March 2020
Unprompted review
Reply from First Charter Bus Rental - Glen Ellyn
Thanks for your feedback! My name is Nancy and I run the Charter Center responsible for the Central US. We take pride in giving outstanding service to every customer here at First Student and will consider your comments as we work to improve our booking process. Thanks, Nancy
First student went out of their way to…
First student went out of their way to help us with a complication on our part late on a weekend evening the night before our trip. Thier representative, Janice, was truly outstanding, and did it all with a kind and positive attitude, which was extremely helpful. The bus driver was cheerful and capable. I highly recommend First Student based on this exceptionally terrific customer service.
26 February 2020
Unprompted review
DeAnna did an excellent job!
DeAnna did an excellent job!! She represented First Student in a very professional manner.
Sincerely,
Dave Vanderpool
24 February 2020
Unprompted review
We had an amazing experience with our…
We had an amazing experience with our bus trip to Chicago on Saturday. The drivers were experienced at navigating downtown Chicago, were extremely kind and helpful, and Greg in the lead bus worked with us to come up with a better pick-up plan downtown that worked extremely well for our group. So thankful!
16 January 2020
Unprompted review
Reply from First Charter Bus Rental - Glen Ellyn
We have the best drivers. Thanks for providing feedback.
We were very happy with the service we…
We were very happy with the service we received. Our driver, Quinn, was helpful, responsive when our event ended a bit early and kept our group safe on slick icy roads in and out of Chicago. Thank you.
12 January 2020
Unprompted review
Very happy with this trip
Very happy with this trip. Bus driver was on time and knew where to go with no problems.
28 December 2019
Unprompted review
my issues were dealt with in a timely…
my issues were dealt with in a timely manner, and adjusted accordingly. I appreciate you!!
24 December 2019
Unprompted review
Bus driver was on time
Bus driver was on time, very pleasant and we had a GREAT TIME
Thank you
19 December 2019
Unprompted review
We had a safe driver on bus one
18 December 2019
Unprompted review
Great experience overall
Buses arrived on time and drivers were very accommodating to our group's needs. Great experience overall.
19 November 2019
Unprompted review
Everyone had a great time
Everyone had a great time. The bus was very clean and comfortable.
10 November 2019
Unprompted review
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