The bus drivers were friendly and safe drivers. All three buses were 15-20 minutes late to pick up our students due to their morning routes. It would have been helpful if First Student would have comm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The bus listened to our instructions when to drop off/pick up. Made sure everyone was safe and accounted for before leaving pick up/drop off spots.
The service was excellent: The driver was on time. He made good time on the route. He was pleasant and courteous. The pick up and drop off locations were convenient. My nephew, who is also a... See more
A wonderful experience! Our driver, Charlie, was on time, friendly and helpful. Not only did he drive us by all the kindergarten schools in Glenview, but he also talked to the children about bus safet... See more
Company details
About First Charter Bus Rental - Northbrook
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
2800 Old Willow Road, 60062, Northbrook, IL, United States
- 800-204-4362
3.7
Average
40 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our driver
Our driver, Kevin was wonderful!
Every time I called with a question the staff was very knowledgeable and helpful!
14 March 2022
Last Minute Bus Request
We needed a Bus last minute due to a playoff game that we won. Needless to say we were able to secure a bus and the woman Sarah who helped me
was very kind and accommodating.
Thank you so much,
Northridge Preparatory School
28 February 2022
We needed a bus equipped with seat…
We needed a bus equipped with seat belts for our preschool field trip. First Charter sent a vehicle outfitted with car seats that had harness seat belts so the kids were extra secure. It was comforting for the teachers and parents to see.
3 November 2021
Everything was great
Everything was great. The driver arrived 10 min. late but the rest of the charter was great.
14 May 2020
Unprompted review
Thank you we arrived on time and safe!
16 February 2020
Unprompted review
Everyone was happy and pleased with the…
Everyone was happy and pleased with the service.
Thank you very much for a great job.
7 February 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Outstanding Service from A to Z
I hired them for a retirement party to shuttle people to my home from a parking area. There is no parking on my street. Making the arrangements was easy and the person on the phone was efficient and nice. The customer service felt really good. The bus was prompt. The driver was a total sweetheart and patiently shuttled people back and forth. It was an affordable option that was cute and fun. Many of those people hadn’t been on a school bus in years and got such a kick out of the experience. Thanks for doing a terrific job!!!
26 January 2020
Unprompted review
Reply from First Charter Bus Rental - Northbrook
Thanks for your feedback and for your trust!
Driver was on time and tolerant of the…
Driver was on time and tolerant of the loud children on the bus but he did not know where he was going (to a place in a mall) and needed directions.
11 December 2019
Unprompted review
On time and professional
9 December 2019
Unprompted review
Thank you for everything
Thank you for everything
My daughter found her phone it was not on the bus. Thank you thank you
8 December 2019
Unprompted review
Field trip to Chicago History Museum
Randy our driver was friendly , courteous and very punctual. Really enjoyed the trip!
8 December 2019
Unprompted review
Thank you for your excellent service.
13 November 2019
Unprompted review
The ease of scheduling and the follow…
The ease of scheduling and the follow up email. The driver was excellent.
9 November 2019
Unprompted review
Marcin was great
27 October 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.