First Charter Bus Rental is wonderful! They are very accommodating in terms of setting up a complex itinerary. Their drivers are professional, efficient, and so nice! I highly recommend this company f... See more
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Yvonne went out of her way to be sure we were on time, even arriving early as our itinerary was confusing. She wanted to be sure she got it right. How many drivers do that??
Bus was on time. Very good drivers.
Bus drivers were excellent. Polite and helpful. Trying to have anyone answer the phone to book the event was beyond difficult. No one would answer or call back after multiple times. Eventually some... See more
Company details
About First Charter Bus Rental - Riverview
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1628B Millstone River Rd., 8844, Hillsborough, NJ, United States
- 800-774-3135
4.7
Excellent
52 reviews
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The drivers and trip were excellent
The drivers and trip were excellent.
However, buses with underneath storage were requested and listed in the contract but the buses provided did not have the underneath storage.
16 February 2020
Unprompted review
Thank you
Thank you! Pickup was prompt- nice to have the same driver on both legs of our trip.
14 February 2020
Unprompted review
Excellent service
The bus arrived early and arrived everywhere on time to pick us up and drop us off. I would recommend this service.
6 January 2020
Unprompted review
Very Personable And Friendly Driver
Our driver was awesome. He was super accommodating as we got loaded onto the bus, and he was extremely personable to us and our guests!
2 December 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have never received a confirmation
I have never received a confirmation, I received at lease 10 calls requesting the payment. I received about 3 calls asking the same questions. I will not work with this company again.
26 November 2019
Unprompted review
Reply from First Charter Bus Rental - Riverview
I apologize for your experience and assure you this is not typical. My name is Tammy and I run the Charter Center responsible for the Eastern US. Will you please call me at 732-280-4927 or email me at tammy.ward@firstgroup.com? I want to understand more about your experience so I can take any necessary corrective action and continue to earn your business. Thanks, Tammy
The driver was about 25 minutes late…
The driver was about 25 minutes late for the pickup and it was difficult to get anyone to answer the phone when I tried to reach out to get an answer as to where the bus was. The first time I got through (after trying the first two phone numbers), I was told the bus was 5 minutes away. Ten minutes after that call, the bus driver called me to say she was 9 minutes away. In the meantime, no one would answer my calls. Very unprofessional. Secondly, the driver was did not have a professional demeanor - but I'm not really going to go into that. I guess she typically would work with children and I don't want to make any accusations. She did seem a bit confused however.
7 November 2019
Unprompted review
Reply from First Charter Bus Rental - Riverview
I apologize for your experience and assure you this is not typical. We pride ourselves on our drivers. My name is Tammy and I run the Charter Center responsible for the Eastern US. Will you please call me at 732-280-4927 or email me at tammy.ward@firstgroup.com? I want to understand more about your experience so I can take any necessary corrective action, and work to make your situation right. Thanks, Tammy
Our Driver Steve was excellent
Our Driver Steve was excellent. He made sure that we made it there and back safely and in timely manner. He also made sure that we had everything that we needed for the trip! Top Notch! I will definitely use you First Charter Bus Rental again when the time asks for it!
5 November 2019
Unprompted review
Bus driver came plenty of time earlier…
Bus driver came plenty of time earlier and get ready, very courteous. Customer rep very helpful. Always countable on school events!
1 November 2019
Unprompted review
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