First Charter Bus Rental - Syracuse West Reviews 73

TrustScore 4.5 out of 5

4.4

300 Spencer Street, 13204 Syracuse, NY, US


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Rated 2 out of 5 stars

Our contract indicated a pickup time of 3:30. As the father of the bride I was already at the venue for a 4:30 ceremony start. I started receiving calls at about 3:50 that the buses were not yet at th... See more

Rated 5 out of 5 stars

Everything about this Charter was great. We had the same driver for the way up on Friday and he returned on Sunday for our return trip and he was fantastic. Driver was safe, on time, courteous and... See more

Rated 5 out of 5 stars

The driver was on time and attentive, we had a smooth 2 1/2 hour drive there and back!

Rated 5 out of 5 stars

Bus to the venue was right on time with no problems. The 2 busses going back to the hotels were great. Lots of singing 😂


Company details

  1. Bus and coach company
  2. Bus Charter

About First Charter Bus Rental - Syracuse West

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 300 Spencer Street, 13204, Syracuse, NY, United States

  • 800-774-3135

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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Rated 2 out of 5 stars

Late pickup with no communication

Our contract indicated a pickup time of 3:30. As the father of the bride I was already at the venue for a 4:30 ceremony start. I started receiving calls at about 3:50 that the buses were not yet at the hotel. People were starting line up Ubers so as not to miss the ceremony. I tried every phone # including the cell # of Laura, I was given to reach someone for resolution with no answers or returned phone call. The bus finally arrived around 4:00pm and did get guests to venue just in time. This extreme tardiness caused a lot of undue stress that was not necessary. There should be better communication and updates of bus movement on the day of the event and phone #s of the actual drivers provided.

29 March 2025
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE

Everything about this Charter was great. We had the same driver for the way up on Friday and he returned on Sunday for our return trip and he was fantastic.

Driver was safe, on time, courteous and we appreciated him!

22 January 2023
Rated 5 out of 5 stars

The gentleman I booked my Bus with was…

The gentleman I booked my Bus with was excellent! He was extremely thorough, accommodating and helpful. Our driver Lawrence was amazing too! He was fun, responsible, and really made us feel special! We WILL be returning!

12 November 2022
Rated 1 out of 5 stars

Unfortunately

Unfortunately, we did not enjoy our experience with this service. However, I am still hoping that I am offered a refund, which would help to restore my faith in this company. Our guests almost missed our wedding ceremony, as the driver nearly missed a turn because he was too busy watching a football game on his phone while driving. Our last pickup was scheduled for 1:30a.m., however, the driver left at 11:00p.m. and did not return. While I was finally able to get in contact with him at 1:30a.m., he did offer to come back. However, this would have left my guests stranded for 45 minutes with nowhere to go. My maid of honor and and her husband had to bring my guests back to the drop off location. I certainly was less than pleased having to deal with this on my wedding night.

22 October 2022
Rated 5 out of 5 stars

Wedding transportation

Transportation for guest from hotel to wedding venue and back worked perfectly. Communication was easy prior and day of event. Drivers friendly and buses clean. Definitely would use again.

9 October 2022
Rated 1 out of 5 stars

Two Shuttles Booked, Only One Showed…

I had booked two shuttles for my wedding because the venue was a distance away from any hotel accommodations. We scheduled two departures from the hotel location and confirmed with the office and local branch. On the day of the wedding when I am preoccupied with many other things, the shuttle driver apparently decided that because there was not many people on the first shuttle it must mean that the second was unnecessary. The second shuttle never ran even though that having two run was 100% as it was planned and intended. The first was for immediate family (for photos) and the second for the remainder of the guests. As a result many of my guests had to scramble to order Ubers to make it on time. Later in the day one of the drivers texted me to tell me that the first driver had “left” while the other would be staying on site. I verified at that time that the plan was for the second shuttle to return. At the end of the evening, the second shuttle was not on site, another miss. I guess I can give one star for even showing up in the first place, but overall this was an extremely disappointing experience.

1 October 2022
Rated 4 out of 5 stars

The only complaint I have is that when…

The only complaint I have is that when we talked to the people at the 855 number, it’s was confusing understanding the amount of runs we were allowed. When we spoke to Dina, she was extremely nice and informative. Our bus driver was amazing. Thank you so much

17 September 2022
Rated 5 out of 5 stars

Great Drivers!

Both drivers I had this past weekend were excellent. The driveway was tricky to maneuver, but they had no issues and were extremely courteous, professional and wonderful. I hope to get them both again for future charters!

17 September 2022
Rated 5 out of 5 stars

Wedding guest transportation

We contracted for 3 buses and each and every one was on time and drivers performed professionally. The communications between the drivers and myself was excellent. First Charter services allowed for our wedding guests to enjoy the events without worry. Thank you.

7 September 2022

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