Firstcom Europe Reviews 

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers.
They worked around our business needs so nothing/no one was affected.
Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!

I had my contract taken over by this company and they have failed to deliver on the terms of the contract and insist that I pay for staff that have left. I understand I was in a 3 year contract with the previous company but there was never any discussion about not being able to let staff go without paying for their software and hardware maintenance for 3 years. I have pointed out the issues, and indeed they could only find 7 names and they had overcharged me for 9 people when there were never more than 7. Avoid this company at all costs

The switch from our existing provider to First Comm Europe has been straight forward and hassle free.
The staff are all helpful and quick to respond. I would not hesitate to recommend this company to anybody. Our account manager Ashley Dooley was always on hand, quick to answer my questions and a real pleasure to deal with, whilst Callum Entwistle was fantastic during the install, very thorough with his explanations and a brilliant representation of the company.

Regarding a broadband circuit that Firstcom recently installed - Carly was responsive around the installation and kept us fully updated round it's progress. Outside of Firstcom's control there was a fault with this particular circuit and by email Carly was able to sort this out with no fuss and handled everything great. We are up and running now and pleased to say received great customer service from Carly - keep up the good work.

Please can I just say a big THANK YOU to Callum Entwistle who has visited site on 2 occasions and has patiently worked through 2 days of difficult frustrating situations concerning us moving.

I would also like to thank Carly Winrow & Luke Eden who have worked tirelessly in the back ground to get us up and running, Carly has rang me on every stage to keep me in the loop.

Please ensure their Managers see this email.

Engineers were very polite came in and did the install without any disruption to the business.
Left the place clean and tidy

Lewis Mark, was extremely helpful, and even more patient as I am not very technical. would highly recommend as service was quick and efficient.

Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.

The engineer who attended our business premises to connect a bell was very professional, polite and extremely helpful, thank you Callum

Great service from initial quote to install. Charlotte Murphy was so so helpful and communication between us and Firstcom was great. It's so nice to be able to be in contact with a human and not a bot. Callum completed the installation and was very helpful and there was no disruption at all. Callum gave full training on the day of installation too.

Charlie C

fantastic help and guidance from Charlie today.
technical knowledge: fantastic
telephone manner: friendly banter
over all experience: couldn't as for more

Charlie C always answers my queries quickly and I can confidently say the experience was excellent from start to finish. Charlie was professional, approachable, and very knowledgeable, taking the time to clearly explain everything and make sure I understood the options available.
Communication was always prompt and clear, and any questions I had were answered quickly and thoroughly. Charlie made the whole process feel straightforward and stress-free, which really stood out.

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes.
Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

Callam from firstcom visitied our work premises today for a new phone install. He kindly downloaded all the apps we required and very patiently taught us how to use each feature. All in all, everything went smoothly, and we cant thank him enough for all his hard work.

Charlotte and the whole team made the experience very easy and straight forward with great communication all the way through.

We've been with Firstcom for a while already, but just had our lines switched to a cloud system through them. The process from start to finish was smooth, well run and personalised directly for us.

John Y organised for the work to be undertaken and kept us in the loop.

We then had Bethany B who oversaw the provisioning of the cabling and phones for the install and stayed in touch with us throughout (and after the install) to make sure everything was to the expected standard. On top of this, Bethany then organised for further training for our staff to ensure we were all comfortable with the new phones that were installed, which was extremely well received.

We had Stewart come in to give us further training and to sort out a few call-flow issues we had. The training was fantastic and personalised to our business needs. He took the time to train both myself and then separately the receptionist to ensure we were both confident with the new system.

From start to finish, we had a great experience with Firstcom. Highly personalised, professional and value for money. Much better experience than some of the big corporations, where we've sometimes spent over a month waiting for a response to simple queries!

Always helpful & knowledgeable staff.

George and Joe came into the office with a very friendly and professional approach .
Explained the new system well to us .
A credit to your company and can see them both going far .