first direct Reviews 

Without doubt the best bank l have been with. Customer service is first class. Should you need to speak on the telephone three rings and you are speaking to a person not an answer machine . Nothing is too much trouble
Very helpful staff . The App is very easy to use and very safe. I originally switched for the bonus but have stayed due to the first class customer service

This app is easy to use. It is very picky about security in general but also in ensuring the phone OS is secure. I have been using this app both in UK and abroad and it offers a reliable service to manage income and expenditure wherever I happen to be.

I never really need to speak to First Direct, which probably tells you everything you need to know about them. It just works; by far the best Bank I have been with, by some margin, and when I do need to speak to them, on those occasions I instantly get through to a human who just tells me what to do, which seems rare in today's world, so I wanted to praise a company that upholds that behaviour.

Usually just works. Move money, between accounts, pay bills... very rarely any problems.

Except chat is frequently a pain to find or load.

Easy to navigate and use

The telephone operator was very friendly and dealt with my request quickly and efficiently

I made the switch from a major high street bank.
The switch was easy, FD staff so very helpful, experienced and knowledgeable. And! No waiting, fastest response I have ever experienced. I strongly recommend First Direct. Perfect.

I've banked with them for 50+ years and on the 2 occasions when they've made a mistake they have acknowledged it and corrected it promptly.

We are very Happy with the service and products we receive from FD. Keep up the good work.

Normally a great website. Unfortunately the payment section has not worked for the past few days so cannot send money out of the UK.

Been with FD for decades- great service, expert advice and no hanging around.

Had mortgage with FD for 12 years. Always great experience. Can talk to knowledgeable, helpful people in the UK rather than doing battle with a bot.

Always professional, friendly, helpful
Great customer service, wouldn’t bank anywhere else

Despite a small snafu getting cut-off mid phone call, both team members provided the same excellent service I’ve come to expect from FD. Thanks team, keep up the great work!!!

I lost my debit card but First Direct Customer Service contacted me in super fast time and arranged a replacement immediately for my digital card with the physical card arriving a couple of days after. It was made so easy by the brilliant systems First Direct have in place but it is backed by a brilliant Customer Service team who were so helpful. I have been with FD for over 30 years and never had a problem. A brilliant on line bank with the best customer service for a reason.

A recent fraudulent transaction on my account resulted in no immediate action from First Direct despite reporting the problem to the fraud dept on the same day.
4 days later still no action, so a further 45 minute phone call and no recollection of the monday conversation, despite all calls being 'allegedly' recorded.
Now have to wait 60 days for an investigation to recover lost money.
Useless to say the least, try Nationwide.

very good quality services at the highest level. friendly professionally services. very good in resolving issues affecting customers transaction, I was scammed by a ticket agents and my money was given back.

HI Tom, Thanks Tom for your response.

I would also like to say that the service I have received from First Direct has been excellent. Since switching my current account to First Direct, I have never regretted my decision. The customer service has been consistently professional, helpful, and efficient.

I am also looking forward to exploring the possibility of switching my mortgage to First Direct in the coming months, should you be able to offer me a competitive deal that meets my needs.

After Martin Lewis savings reviews decided to open an account using FD app. Computer said no. V surprised as I have 'Excellent' credit ratings.
Rang them, redirected to a dedicated line.
Ivory answered, and went off to 'find my details' (presumably from my rejected application).
Waited 15 mins then rang off.
FD not up to reputation. What went wrong?
Willing to give it one more go, but only one.

First Direct Perks - LOL that's laughable really. There is never any perks left by the time you get logged in.

A complete and utter waste of my time. First Direct would be far better offering better interest rates on their savings accounts. Your interest rates on your saving accounts and ISA's are truly bottom of the pile.

Increased customer only savings interest rates would be far better than the current waste of time perks.