First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage broker
  2. Financial advisor
  3. Insurance broker
  4. Shareholder Protection

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Have had the pleasure of mortgaging and…

Have had the pleasure of mortgaging and remortgaging a number of times with First Financial and have had consistently good service throughout. Highly recommended.

1 December 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Alexander, thank you for your review, it has been a pleasure assisting you with your remortgage, I look forward to supporting you in the future, Sophie – Advisor.

Rated 5 out of 5 stars

Timely reminders meant a good deal!

Sophie sent me timely reminders to get all my paperwork together. As a result we were just able to get a remortgage deal a matter of an hour or so before the rates increasing. We closed the mortgage today - great weight off my mind!

29 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind words, Stephen, we are so glad we were able to secure a market leading at the time. It was a pleasure to assist you with your remortgage. I look forward to supporting you in the future. - Sophie Hart, Advisor.

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish. Shaun, in particular, has been excellent and is a constant source of advice and reassurance. Zoe also played a key part, for which we are very thankful.

18 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Hannah. Great working with you and Daniel on your first purchase. Myself and the team look forward to working with you again in the future. Shaun, Adviser, Zoe Client Relationship Manager, Sam, Client Relationship Manager.

Rated 5 out of 5 stars

Great service & great people

Great service

9 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Mehmet, it was great working with you. - Shaun, Senior Adviser, and Zoe, Apprentice Client Relationship Manager.

Rated 5 out of 5 stars

Very slick and professional

Very slick and professional - unhurried well informed advice - absolutely delighted

8 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thanks for your kinds words David, thank you for the opportunity to assist you once again. - James Caplan, Managing Director, and Matthew Dawes, Client Relationship Manager.

Rated 5 out of 5 stars

Fantastic service!

As per usual Matthew was fantastic from start to finish. Can't recommend highly enough. Thanks for everything. Darren

2 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

It was a pleasure assisting you as always, good luck with the building works! - Matthew, Client Relationship Manager.

Rated 5 out of 5 stars

Fantastic - As usual!

As usual, outstanding service, great professionalism and superb value for money from Stephen Bourke and Simon Ryder of First Financial.
I have been using these IFA(s) for many years now, and keep on coming back to them as they always get me the best deals.
I recommend First Financial to all my friends and family, and I highly recommend them to you!
Gupta family.

2 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Many thanks for your kind review, it’s been our pleasure to look after your family and we will continue to do so! - Stephen, Adviser.

Rated 5 out of 5 stars

Highly Recommend 10/10

Quick response; excellent customer service by the entire team; answered my questions and helped me chase missing information from the solicitors. Highly recommend.

1 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your glowing feedback and we look forward to working with you again in future. - Haris Delios, Operations Manager.

Rated 5 out of 5 stars

First class experience

First class experience - Sophie is responsive, knowledgeable, efficient and easy to speak to. Thank you!

1 November 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you, Jonathan, for your kind words. It was a pleasure assisting you with your remortgage. I look forward to supporting you in the future. - Sophie Hart, Adviser.

Rated 5 out of 5 stars

Efficient and professional Financial services

First Financial offered sound advice and were on hand for me to change my financial product seamlessly as we moved through the latest sudden interest hikes at the eleventh hour. Thanks to both Simon and Kate for guiding us through the long process.

30 September 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Jules, it was our pleasure to assist you. We are so pleased we managed to secure you a market leading rate during a very volatile period for the market. We look forward to assisting you again in the future! Simon, Adviser and Kate, Client Relationship Manager.

Rated 5 out of 5 stars

Unbelievable service and peace of mind

My fixed rate mortgage was maturing in 6 months. I wasn’t aware you could lock into a rate 6 months before maturity. James contacted me to tell me I could lock in a 7 year fix at 2.3% which I did. Current rates are around 6% if I hadn’t spoken to James I would’ve been exposed to this. On top of this brilliant service and updates the whole way through

7 October 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for you wonderful review Justin. It's been an absolute pleasure to be able to secure this rate for you. - James, Managing Director.

Rated 5 out of 5 stars

Katy and Simon from First Financial

We couldn't recommend Katy and Simon from First Financial more highly - their advice and level of service was excellent from start to finish and they were a pleasure to deal with. Thank you.

1 December 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your wonderful service review Anna. Really happy to have been of service to you and we look forward to working together again in future. - Simon, Director, and Kate, Client Relationship Manager.

Rated 5 out of 5 stars

Excellent service

Steve is very knowledgeable when it comes to mortgages and his service from start to finish was exceptional.
He ensured that I was kept up-to-date with progress and was supportive throughout.
I am very happy with my experience with Steve and First Financial!

14 September 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

HI Joe

Thanks so much for taking the time to write such a glowing review! It was our pleasure to help and we look forward to working with you again in the future! - Stephen, Adviser.

Rated 5 out of 5 stars

Friendly and efficient service. Highly recommend!

We had a great experience with First Financial - they guided us through the mortgage process for our first home purchase, gave us the best options on the market and were always available to answer any queries we had.
They also helped us with our life and critical cover insurance - again, we always available to answer any questions we had and provided us with a great deal.

Would recommend.

Special thanks to Shaun and to Zoe.

14 September 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review. Pleasure working with you both on your first purchase. We all look forward to future enquiries. -Shaun, Senior Adviser, and Zoe, Client Relationship Manager.

Rated 5 out of 5 stars

First class service from First…

First class service from First Financial
I have recommended them for couple of friends who were very happy with the service they received

10 September 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Santosh, many thanks for your kind words and the referrals. It was a pleasure assisting you and look forward to working with you again in the future! Gavin, Adviser and Jay, Client Relationship Manager.

Rated 5 out of 5 stars

They were polite and professional and…

They were polite and professional and gave excellent service

15 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your review Stuart, it was great to work with you and look forward to helping you again soon! Stephen, Adviser and Max, Client Relationship Manager.

Rated 5 out of 5 stars

Thank you First Financial and Stephen Bourke

I am extremely pleased with First Financial’s service and assistance with regard to my mortgage application.
Stephen Bourke is an absolute credit to the business and has guided me through the process and been supportive at every juncture. Stephen’s efforts throughout the process allowed me to access competitive rates within the market during a challenging economic period for all and I couldn’t be more satisfied with the deal I got. I am certain his proactiveness and care are completely representative of First Financial and for this reason would recommend them and him for anyone looking to acquire a mortgage.
Thank you Stephen and First Financial!

25 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thanks so much for taking the time to leave such a kind review Daniel! It was our pleasure to help you and we look forward to working with you again in the future. We wish you all the best for the future in your new home! Stephen, Adviser and Max, Client Relationship Manager.

Rated 5 out of 5 stars

First Financial first class service!

First Financial and Matthew in particular, were excellent.

Helped make the process simple and all communication was first class all the way through.

10 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Mark, thank you for your kinds words and the opportunity to assist you once again.

We look forward to continuing to do so in future. James, Adviser and Matthew, Client Relationship Manager.

Rated 5 out of 5 stars

Brilliant!

First Financial are competitive, extremely competent and highly efficient. Fantastic service from start to finish. Thank you Thomas.

10 August 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind comments, it was a pleasure assisting you both with this amazing venture. - Thomas, Adviser.

Rated 5 out of 5 stars

We are so grateful…

This is the 3rd mortgage we are taking out with First Financial and each time they have gone above and beyond to ensure that we found the mortgage that was right for us. This most recent time was a fair amount of hoops to jump through, and yet they managed it. Not only were they efficient and responsive, they helped us deal with other people in the trade who were less so! Nothing was too much trouble and we would most certainly use them again, when we need it. Thank you Shaun, Tom, Zoe and everyone else behind the scenes for helping this fairly traumatic process be smoother!

9 August 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Hi Rachel, thank you for taking the time to leave a kind review, we really appreciate your feedback. We are extremely pleased that we were able to make the process that bit smoother for you. It was a pleasure working with you both and I look forward to future enquiries, to work with you again. We wish you all the best in your new home. - Shaun, Adviser, Tom, Client Relationship Manager, and Zoe, Apprentice Client Relationship Manager.

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