First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage broker
  2. Financial advisor
  3. Insurance broker
  4. Shareholder Protection

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as ever from Tom and Shaun at First Financial. They have been looking after my mortgages for years and are always reliable and efficient. Highly recommended to all.

4 February 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your kind review. Always a pleasure working with you, look forward to future renewals and enquiries. - Shaun Adviser, and Tom, Client Relationship Manager

Rated 5 out of 5 stars

Positive experience.

4 February 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Delighted to be able to assist you again. Glad you had another positive experience. - Shaun Adviser, and Tom, Client Relationship Manager

Rated 5 out of 5 stars

Really helpful team and managed to get…

Really helpful team and managed to get me the mortgage I required in difficult circumstances. Very impresed with the service and efficiency and would highly recommend.

1 February 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Great working with you Joe, I am pleased of the outcome we achieved and that we provided you with an efficient service. - Shaun, Adviser, and Tom, Client Relationship Manager.

Rated 5 out of 5 stars

Top Professionals

First Financial helped us all the way through with very professional advise and full commitment to resolve any issues that came up during the purchase process (and, due to the sellers, we did face a good number of challenges). They are top professionals. They were recommended by good friends and I will pass on the recommendation to any friends who need a mortgage.

23 January 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your kind words Christian, it was a pleasure helping you with your purchase and protection and look forward to working with you and your friends in the future. - Gavin, Director.

Rated 5 out of 5 stars

An exceptional personal service…

An exceptional personal service with outstanding communication throughout. Highly recommend First Financial - particularly Thomas and James.

20 January 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you James for your kind words, it was a pleasure assisting you and I look forward to assisting with the onward mortgage.
Please feel free to pass my details to any of your family or friends. - Thomas, Adviser.

Rated 5 out of 5 stars

Recommended Mortgage Adviser

I can highly recommend Thomas Pratchett of First Financial. He helped us find a mortgage at a very stressful and difficult time and made the process easy and one less thing to worry about. He was helpful and full of advice. I have already diarised to contact him again near the end of the mortgage term. Thanks Thomas

6 January 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you Nicola for your review, it was a pleasure assisting you both with your remortgage and securing a competitive rate.
Please feel free to pass my details on and I look forward to working with you in the future. - Thomas, Adviser.

Rated 5 out of 5 stars

Great support

It was great to work with everyone involved at First Finance during the process of moving our mortgage. They supported us during the process and answered all our questions.

5 January 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your kind review, Willem. It has been a pleasure assisting you. We look forward to working again with you in the future. - Gavin Pearse, Director, and Hannah Millington-Rees, Customer Relationship Manager.

Rated 5 out of 5 stars

Excellent proactive service

Excellent service throughout the long and potentially stressful process of buying my first home! First Financial - particularly Eliot and Hannah - were only ever a phone call away, and they were proactive in seeking out the best mortgage rate for me. Thank you!

22 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for taking the time to review the service you received, Lindsey. It has been a pleasure working with you and we look forward to working with you again in the future. All the best. - Hannah Millington-Rees, Customer Relationship Manager.

Rated 5 out of 5 stars

Excellent service

This is the 3rd time I have used First Financial and an exceptional service once again. Great communication and the mortgage deal was brilliant. Thanks all!

20 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Hi Sophie, as always, it is a pleasure working with you. I am glad we have managed to find some great options for you once again. I look forward to future enquiries and renewals. - Shaun, Adviser.

Rated 5 out of 5 stars

First Financial - Amazing!

First Financial as always have provided an amazing service and helped us with a mortgage need in a very challenging time. Would particularly like to thank James, Stephen and Max for their time, effort and expertise!

14 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Hi Adam,

Thanks for your glowing review and continued support, we look forward to working with you again in the near future! Stephen, Adviser.

Rated 5 out of 5 stars

I was using first financial for a…

I was using first financial for a remortgage the communications between us were excellent, everything was explained every time something was done.i am so pleased with how well my remortgage went it was stress free and very well organised and planned.

14 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your fantastic review. We are delighted to have helped you with your remortgage and hope to work with you again in future. - Haris, Operations Manager.

Rated 5 out of 5 stars

First rate, highly recommend

First Financial knowledge and willingness to support was more then expected. Thomas and the team delivered to there word. we would highly recommend him to anyone interested in securing a mortgage.

14 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you Daveen for your kind words, It was a pleasure helping you refinance your current property and raising the necessary monies to purchase an onward Investment property.

I wish you and your family all the best, please feel free to pass my details onto any of your friends or family. - Thomas, Adviser.

Rated 5 out of 5 stars

Top services

Well run team of professionals who ask the right questions, make balanced recommendations and are extremely efficient at getting things done!

10 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Hi Shailesh,

Many thanks for your kind words! It was a pleasure assisting you and look forward to working with you in the future. - Gavin, Director, and Jay, Client Relationship Manager.

Rated 5 out of 5 stars

Tom and Shaun… Brilliant

Tom and Shaun were very helpful at all stages and as a new property developer I would have no hesitation in asking them to help me again for my next deal

9 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your glowing review Julie, pleasure working with you as always and looking forward to the next enquiry. - Shaun, Adviser, and Tom, Client Relationship Manager.

Rated 5 out of 5 stars

Excellent service as always

9 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for your review and we hope to work with you again in future. - Haris, Operations Manager.

Rated 5 out of 5 stars

Great service as always from Mark and…

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an offer from our mortgage company which allowed property to be taken off market straight away.

8 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for the kind words, Robert. Look forward to working together again soon! - Mark, Senior Adviser.

Rated 5 out of 5 stars

Great advice

Great advice, prompt service. Solid.

6 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for the review, Aseem. Pleasure to work with you and look forward to your next project! - Mark, Senior Adviser.

Rated 5 out of 5 stars

A fantastic all round service as always…

A fantastic all round service as always !

2 December 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Delighted to be able to assist you again and for your faith in FF. James, Managing Director.

Rated 5 out of 5 stars

Remortgage application - Wimbledon

I was introduced to SB via a colleague, the remortgaging process has been by far the most straightforward in 30 years, the whole process was seamless. SB responded to emails quickly and was always able to offer advice and further information. We were delighted with the re-mortgage product but before the mortgage was drawn down we were offered a superior product that offered us further savings - FFI are up todate and want the best outcomes for their clients - consistantly good service and have no hesitation in recommending them. Big thank You from me

29 November 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Many thanks for your kind words and such a glowing review! It was my pleasure to assist and I look forward to working with you both again in the future! -Stephen, Adviser.

Rated 5 out of 5 stars

What an incredible team

What an incredible team. I have been using James, Simon and his team for the best part of 20 years now and they consistently go above and beyond what is expected from a mortgage broker.
Absolutely thrilled with the service I have received once again.
See you in 5 years for my refinance!!

25 November 2021
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Great to work with you and delighted again to be able to assist you. - James, Managing Director.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look