First Fly Travel Reviews 218

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and helpfulness, often highlighting their ability to go above and beyond expectations. The customer service is frequently described as exceptional, with many people appreciating the personalized and understanding approach to their needs. The service provided is often noted for its efficiency and ease, making the overall booking process smooth and stress-free for consumers. However, some people mentioned confusion regarding who they were contacting, believing they were reaching an airline directly when it was a third-party agency. There was also an occasional comment about an unprofessional demeanor from a customer service representative, though this was acknowledged as a rare occurrence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional assistance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the kind, professional, and efficient... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers reporting positive interactions where their... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask information about the opening time of the check in counter of flight AC1634 destination to Orlando; Ms. Rachel gave me all the necessary information that I need. More over she offe... See more

Company replied

Rated 5 out of 5 stars

Dolphins with First Flight did an outstanding job assisting our family when our son needed to return home suddenly when his grandfather passed away. We are so thankful for Dolph's exceptional help. Th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for your extraordinary services and special thanks to Sam for understanding our situation & helped us to make this travel possible. we lost all our hopes that entire trip is... See more

Company replied

Rated 5 out of 5 stars

Anton from First Fly Travel just helped me out of a very stressful experience. He helped me find a ticket home which I could afford after I had spent more than 24 hours trying to get home! He was k... See more

Company replied


Company details

  1. Flights search site

Written by the company

FirstFlyTravel is a trending tour and travel company with offices in USA, Canada and India. We have travel affiliates from all around the world and so packages deal that cover most of the destinations all around the world including India, usa, Europe, Canada, Uk Our team of travel insiders is obsessed with finding the best things to do everywhere: we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveller


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anton service was good

12 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

I would like to compliment mr.philip…

I would like to compliment mr.philip Morris for his outstanding customer service,he went above and beyond when the bank was not authorizing my transaction due to high fraud traffic;however he accomplish the task ahead,and this is what you call exceptional customer service.

11 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton from First Fly Travel did a great…

Anton from First Fly Travel did a great job helping me book a flight for my son. He was helpful and friendly.

11 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was extremely helpful and very…

Anton was extremely helpful and very patient and understanding.

9 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Great customer support, friendly service

Jack was very helpful when I needed to change my reservation. He guided me through the process and answered all of my questions. He was knowledgeable and pleasant to talk with, he provided excellent customer service. I will be flying with Delta again. Thanks for your help Jack!

9 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Grace was very helpful and patient.

Grace was very helpful and patient.

9 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Steve was helpful beyond normal

Steve was super patient and friendly

9 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

I am rating my experience with the CS…

I am rating my experience with the CS Agent Lluvia Gracia. She is excellent and exceeds expectations in courtesy, patience, after I had been discarded and mistreated by other agents from the airline. Not only me, we were seven passengers, one of them disabled. However Ms Gracia’s support made our whole experience bearable. Thank you.

8 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Assistance with flight change due to emergency …

Dolphins with First Flight did an outstanding job assisting our family when our son needed to return home suddenly when his grandfather passed away. We are so thankful for Dolph's exceptional help. Thank you.

7 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Nick was amazing

Nick was amazing! He was not only professional, but also kind and went above and beyond in advocating for me in a difficult situation. He listened to my problem relating to an expiring credit which was due to a medical situation and was able to have the credit extended. Thank you, Nick, foe assisting this retired teacher and her disabled veteran husband.

5 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

First flight travel

First flight travel. Thank you for your assistance and help. It was a pleasure!

5 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was helpful and professional


Anton was helpful and professional

5 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Philip marries was very helpful I was…

Philip marries what very helpful I was able to book on the app and he made my call do easy

5 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was wonderful from first flight…

Anton was wonderful from first flight travel

5 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton from firstfly travel

Anton from firstfly travel

4 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

From first flay travel

From first flay travel: Anton, I had a very exelente service, he was very patient with me.

2 June 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Helped a lot

Helped a lot. Very nice and patient

29 May 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look