Website easily navigated. Good prices, not like in real life stored where they heavily overcharge
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly just a trustworthy website with fast shipping and great prices!
Company replied
Very helpful, fast shipping and always has great discounts and offers.
Company replied
They offer great prices and very fast delivery which is the best
Company replied
Company details
Written by the company
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Contact info
Sheffield, United Kingdom
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Perfect
Ive placed several orders with First Line Pods and can say with my hand on my heart that they are simply the best site for Nicotine Pouches. The wide range of pouches they have are second to none and the delivery time is FAST. Highly recommend.
28 August 2023
Reply from pouchline
Thank you so much for the kind review :-)
Quick dispatch.quality products..the…
Quick dispatch.quality products..the best price I've found for siberia in UK..thank you
29 August 2023
Reply from pouchline
Thank you Mark, we really appreciate your honest review :-)
Great sale on products that are often…
Great sale on products that are often out of stock with other stockists.
7 September 2023
Unprompted review
Reply from pouchline
Thank you Lisa, we really appreciate your honest review :-)
Customers means nothing to this company
i spent £60 to buy 20 cans of nicotine pouches, they arrived very fast but only 3 cans were in date. 17 cans were out of date some of which were out of date for more than a year. I tried return the product for an exchange or refund, they simply refused. I wish i had paid via a credit card. I reported the company to trading standards and waiting from citizen advise to see what more I can do to either get a refund or stop this company from selling expired goods. After trying one of the expired cans, I developed this sever headache and ended up in A&E. The hospital had to give me Codine Tablets 30mg to help me with my pain. I have been taking nicotine pouches for over 2 years and never ever have experienced such a sever side affect. Once I can proof that my suffering was due to the expired pouches than I can speak with my lawyer to take this further.
When I placed my order there was no mention of items being out of date, otherwise I would not have placed my order. After I contacted the company, after few days the website was updated that some items may be out of date.
There are many websites that sells products for the same price and their products are always fresh. Avoid this company at all cost.
30 June 2023
Reply from pouchline
Zabih,
We work on a no-return/refund policy. You can read our return policy here - https://www.firstlinepods.co.uk/policies/refund-policy
"Nicotine pouches are perishable goods and as such are not strictly eligible for returns."
Regarding your order, you purchased 17 products from our clearance section. Each product's price was reduced to under cost price. Our clearance section clearly states...
"Please note, there are many reasons why products may appear in our Clearance Sale!
Special product deals
'Close or past expiry date'
Discounted during certain period of time
Large stock holding"
Alternatively, each product you ordered is stated in the product description...
"PLEASE NOTE THIS PRODUCT HAS PASSED ITS SHELF EXPIRY DATE. - They are safe to use, the effect of nicotine may be a little less."
It is completely legal to sell products past their 'Best Before' date as this has a different meaning to 'Use By' dates which would be illegal.
We had no previous conversation regarding you ending up in A&E due to the Nicotine Pouches.
We are very sorry to hear you believe one of the Nicotine Pouches you ordered made you suffer a severe headache and ended up in A&E. If this is the case, please urgently email us info@firstlinepods.co.uk, We need to forward all your A&E information to all manufactures to let them know so further methods can be put in place.
Response to your updated review: All the products you purchased mentioned clearly in the product description, they were also in our clearance section which states they are potentially past the Best Before date. We did not update our website after you contacted us, the information was already there.
There is not a single website which sells the products at £1-2.5 per can as this is under the cost price of the product.
Reply from pouchline
Thank you for your honest review :-)
Many choices of snus vapes and almost…
Many choices of snus vapes and almost anyone who use nicotine will love
20 August 2023
Unprompted review
Reply from pouchline
Thank you for your honest review :-)
Swag honestly swag
14 August 2023
Unprompted review
Pods order
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via email and mostly WhatsApp and have no issues with this company. Definitely will be using them again.
9 August 2023
Unprompted review
Love the website
1 August 2023
Unprompted review
Easiest and best stuff around no messing
21 July 2023
Unprompted review
Price of product,good. Delivey,communication,poorry and
Price of product,good. Paid extra for next day delivery. Didn't happen. Customer service response,very poor.
30 June 2023
Still not been delivered
27 April 2023
Reply from pouchline
Hi Adam,
We are confused to why you have left us a 1 star review?
According to the tracking id, your item was delivered the next day on 29-04-2023.
Please contact our support if you have any concerns.
Reply from pouchline
Thank you for the honest feedback :-)
Bargains galore
Great company..Always find a bargain..never had a problem with postage..quick speedy one day delivery.
Thank you firstlinepods
Danny
25 February 2023
Reply from pouchline
Thank you for your honest feedback :-)
Always had a great experience!
Always had a great experience. This time one of my items was missing and it was resolved straight away!
25 February 2023
Reply from pouchline
Thank you for the honest review :-)
Great selection of nicotine pouches and…
Great selection of nicotine pouches and fast next day delivery.
25 February 2023
Reply from pouchline
Thank you for the honest review :-)
Perfection is hard to come buy
The wide range of selection is unprecedented and as I have a sweet tooth there are lots of sweet flavours to choose from. Pricing I feel is on point. Delivery is also great and speedy.
26 February 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Amazing company!
24 February 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Go to Nico pods store!
Have been purchasing from first line pods for nearly a year now! Great prices and always speedy delivery.
20 February 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
Great company
Quick delivery, great selection of products and good prices
16 February 2023
Unprompted review
Reply from pouchline
Thank you for the honest review :-)
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