If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
Company replied
Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't get a copy of my loan agreement
14 April 2022
Reply from First Loan
Dear Cesar,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great customer service
10 April 2022
Reply from First Loan
Dear Esther,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
They helped when no one else would thanks for giving me a chance!
They helped when no one else would than
9 April 2022
Reply from First Loan
Dear Customer,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Scammers
You sent a letter to my employer to deduct my wages, when I never received a loan from you, never, how can you get away with this now you have collections reaching out to my employer for money I never received, wth, unbelievable.
Not ethical at all!!!!!!!!!!!!
5 April 2022
Unprompted review
Reply from First Loan
Dear Dora,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Easy easy to work with and friendly
3 April 2022
Reply from First Loan
Dear Kevin,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Little expensive
1 April 2022
Reply from First Loan
Dear Joseph,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan. Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at (855)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
You guys have been stealing money out…
You guys have been stealing money out of my account, and I’m closing my account so y’all scheming asses won’t have nothing else to steal absolutely outrageous how y’all scamming the life out of people.
1 April 2022
Unprompted review
Reply from First Loan
Dear Renee,
We are sorry for any inconvenience that you've had encountered.
We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, customers are made aware of certain charges or fees related to the loan, as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure.. Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back, which we believe are competitive with other lenders.
We encourage you to contact us at (855)-625-8292 we will be happy to explain your loan, the interest rate and any re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Scammers and harassed.
31 March 2022
Reply from First Loan
Dear Brandi,
Please know that we also abide tribal law as well as by all applicable federal laws and regulations.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern. We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution"".
We also advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal First Loan as quickly as possible if they want to minimize the total cost of their loan. We do not charge any prepayment penalties when you pay your loan early.
We encourage you to contact us at (855)-625-8292 we will be happy to explain your loan, the interest rate and any re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Expensive but over all great.
26 March 2022
Reply from First Loan
Dear DeeAnn,
We really appreciate you taking the time to share your experience with us. First Loan offers more flexible repayment options while still providing cash when you need it. To minimize the total cost of your loan, we strongly recommend taking steps to either pay off your loan in-full or to pay as much as you can in order to reduce the principal as quickly as possible. First Loan never charges early prepayment penalties.
We encourage you to contact us at (855)-625-8292 and we will be happy to explain your loan, the interest rate and other re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great service
25 March 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Horrible customer service and Horrible…
Horrible customer service and Horrible rates. Will be filing a claim soon.
24 March 2022
Reply from First Loan
Dear Aurora Starkweather,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan.
Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at 1-888-217-7531 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
Good and bad
I appreciated the whole conversation and guidance through my first loan borrowing experience. I have bad credit so I knew my rate would be awful but didn't think it would be astronomically awful.
24 March 2022
She was bubbly and had a great attitude…
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best support person I ever talked to. I sure hope you guys recognize her talents and made aware she did a great job and this is a genuine statement and review.
23 March 2022
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great experience
Fast, easy process, customer service was helpful and friendly
22 March 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Ophelia,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
It was very professional and quick…
It was very professional and quick ,reasonable options to repay loan will definitely use in the future if need be.
21 March 2022
Unprompted review
Reply from First Loan
Dear Keyshya,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Dave,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. First Loan offers more flexible repayment options while still providing cash when you need it. To minimize the total cost of your loan, we strongly recommend taking steps to either pay off your loan in-full or to pay as much as you can in order to reduce the principal as quickly as possible. First Loan never charges early prepayment penalties.
We encourage you to contact us at (855)-625-8292 and we will be happy to explain your loan, the interest rate and other re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.