I've been using First Manufacturing products for years and I've never come across a product that didn't fit like I thought, wear like I thought, or perform contrary to how I thought. With a variety of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First MFG Co reached out to me to become a collaborator with them. I’ve wanted this since I began making content on TikTok/IG. They’ve been absolutely fantastic to work with! And super understanda... See more
Company replied
1st off... great images. Great clarity. Main reason for initiating 1st invoice. 2nd...... Style. 3rd..... communication. Top Notch. I talked with Shawn. Shawn seems like he knows... See more
Company replied
You can tell this is a company that genuinely cares about the quality of what they put out and the riders wearing it. I’ve been wearing the women’s leather riding jacket, it’s incredibly comfortable a... See more
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Company details
Written by the company
Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.
Contact info
3800 Oceanside Rd W, 11572, Oceanside, United States
- 800 537 3030
- orders@firstmfg.com
- firstmfg.com
4.6
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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BAD company & even WORSE customer service
Made a purchase on their site. Got email item shipping UPS with tracking number, which was quickly changed to shipment cancelled. A phone call from them something about item is being shipped from their factory. A month later no vest, unreturned emails and my request for cancellation ignored. Horrible customer service.
AVOID THIS SO CALLED COMPANY!!!
18 June 2024
Unprompted review
Reply from First Manufacturing Co
We understand your frustration and sincerely apologize for the inconvenience you experienced.
I checked your order details and found that the item was a preorder. The shipping label was generated by mistake and was canceled immediately after. We understand how this could have caused confusion and concern, and we apologize for the lack of clarity.
I have also reached out to you via email. Please reply to that email so we can discuss your concerns and do our best to resolve the issue to your satisfaction.
I recently bought a $200 vest from…
I recently bought a $200 vest from them. I have bought multiple items from them in the past but this item in particular was supposed to be a gift. I had it mailed to my address. There was a picture taken that it was mailed to my address come to find out the package was stolen so I called last week and speak to some men and he says that I would get a refund after they investigate with the shipper about the package today I called back to speak to Jason and he says that since it was delivered they can’t help me getting my money back. He did offer to send another one but as it’s a gift, I do not need it, so now I am out $200 with that being said I will not be shopping with them anymore considering I was a loyal customer and bought multiple items from them.
6 April 2023
Unprompted review
Reply from First Manufacturing Co
This is definitely not the kind of experience we want any of our customers to have, especially a loyal customer who has supported us over the years.
I’m currently unable to locate your order details from the information available here. I have reached out to you via email; please reply with your order details so I can personally review the situation and see how we can assist in making your experience smoother.
We truly appreciate your past support and would like the opportunity to help.
Horrible experience!
Horrible experience!
Please don’t support this Outfit. They’ve changed up where they manf (overseas now) , the wait is never the few weeks they say. The boats are 6-9 months to get over here !
Customer Service is , well, non existent.. once the “check is cashed” your screwed ..and you won’t even know it till after they’ve held your money for 7 months.. shop elsewhere please
7 July 2021
Unprompted review
Reply from First Manufacturing Co
We sincerely apologize for the delayed response, as this is quite an old review. I’m currently unable to pull up your order details from the information available here.
If there is anything we can do to improve your experience, please reach out to us at orders@firstmfg.com with your order details. I will personally look into the matter and do my best to help resolve any concerns you may have.
Top quality
Top quality. I've worked with leather and can say that the leather, and even the thread and zippers, are of as good as it gets. As for style, even with the armor in people have assumed that is was just a great looking jacket that I was wearing and didn't assume that I had a bike parked nearby. Most comfortable jacket (of any style) that I own.
24 June 2021
Unprompted review
Reply from First Manufacturing Co
Thank you so much for sharing your experience! We’re thrilled to hear that you appreciate the quality of our leather, stitching, zippers, and overall craftsmanship. It’s great to know that your jacket delivers both style and comfort while providing the protection you need.
We truly appreciate your support and are glad to be part of your riding journey. Enjoy the miles ahead!
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