Banner for Firstpoint Logistics

Firstpoint Logistics Reviews 334

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more

Company replied

Rated 5 out of 5 stars

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more

Company replied

Rated 5 out of 5 stars

Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more

Company replied

Company details

  1. #1 of 15 best companies in Freight Forwarding Service
  2. #5 of 122 best companies in Business-to-Business service
  3. #3 of 36 best companies in Courier and Delivery Service
  4. #2 of 33 best companies in Courier service
  5. #3 of 35 best companies in Logistics service
  6. #3 of 26 best companies in Delivery Company

About Firstpoint Logistics

Written by the company

Firstpoint Logistics: Learn why businesses that choose us, stay with us

Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.

At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.

We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.

Logistics powered by our own technology

Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.

That is why we have developed our own technology platform, Onepoint.

Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.

Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.

Built around service and expertise

Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.

Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.

Support is available 24 hours a day from real people who are focused on solving problems before they become issues.

Why businesses stay with Firstpoint

  • One dedicated logistics partner for all delivery requirements
  • Real-time tracking, live ETAs and instant proof of delivery
  • Complete visibility through the Onepoint logistics platform
  • Access to a partner fleet of more than 80,000 vehicles
  • 24/7 support from experienced logistics specialists
  • BIFA-trained experts who understand complex logistics requirements
  • Proactive communication and reliable delivery performance

Our vision

Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.

By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.

And that is why businesses that choose Firstpoint stay with us.


Contact info

Firstpoint Logistics

Request a quote – you'll hear from us in as little as 15 minutes

5.0

Excellent

TrustScore 5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve been using Firstpoint Logistics…

We’ve been using Firstpoint Logistics for our UK-wide same-day deliveries for a few year now, and couldn’t be happier with the service. They have never let us down, even when we've asked quick a demanding requirement of them. Their ability to respond quickly, provide us with real-time tracking, and deliver consistently across multiple sites, has made them an essential partner for our busy Procurement and Fleet functions. The customer support is always available and responsive, nothing is too much trouble, and booking through their portal is fast, easy and straightforward. If you're looking for a reliable, efficient and professional team, that genuinely understands time-critical logistics and goes that extra mile for their customers, you've found them. Whether it’s last-minute parts or critical components, their same-day delivery service is fast, dependable, and well-coordinated. The team understands the pressures of production schedules and always delivers on time. A top-tier logistics partner we trust completely and happily recommend.

12 May 2025
Unprompted review
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you so much for your lovely review. We're really pleased to hear you're happy with our service!

Rated 5 out of 5 stars

Good Service

The drivers are helpful and friendly, the return deliveries are always in line with the times sent to us in our e-mails.

7 May 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your feedback! We're glad to hear our drivers are making a positive impression and that return deliveries are running smoothly.

Rated 5 out of 5 stars

A Reliable Courier Company

There are times where we can use Firstpoint for at least 4 different collections and deliveries per week! They always arrive in their provided time slots and always help with moving the items in and out of the vans.

2 April 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your lovely review.

Rated 5 out of 5 stars

quick response and very reliable

quick response and very reliable . Thank you for your service 👍

14 February 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your review, we look forward to working closer together in the future.

Rated 5 out of 5 stars

Price was very competitive

Price was very competitive, material was collected on time and delivered promptly.

29 January 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your review, Clive. We are glad you are happy with our service.

Rated 5 out of 5 stars

Great

Really helpful and easy way to book a courier through email.

Great communication

9 January 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your feedback, we are glad you found the booking process simple and happy with our service.

Rated 5 out of 5 stars

Our go to courier!

Firstpoint Logistics are our go to courier for domestic shipments and non-temperature controlled international. The online booking system is easy to use and being able to track the driver in real time is a great feature. Their costumer service is brilliant too - on the phone and by email.

7 January 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you very much for taking the time to leave such a positive review, Charlotte!

Rated 5 out of 5 stars

Great experience

Great experience, would absolutely use again!

6 January 2025
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for taking the time to leave us a review, I am are glad we were able to help you with your shipment, please remember us in the future for any logistical needs.

Rated 5 out of 5 stars

Excellent service

Excellent service. Driver was on time and delivered quickly. Would 100% use again and again.

3 December 2024
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your lovely review i will pass this onto the team

Rated 5 out of 5 stars

Very reliable and quick service

Very reliable and quick service. Dan Clarke dealt with our issue and service and was very friendly and quick and effective.

14 November 2024
Unprompted review
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for taking the time to leave a review, we are so glad you were happy with our service.

Rated 5 out of 5 stars

Great service as always

Great service as always! Competitive prices, reliable collections/deliveries and helpful advisors.

28 October 2024
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for your review Ashleigh. We always appreciate our customers taking the time to leave us such lovely feedback.

Rated 5 out of 5 stars

Very knowledgeable

Very completive on price, The guys are very knowledgeable and extremely helpful. Use them for European and Overseas logistic solutions

25 October 2024
Unprompted review
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for you review.

Rated 5 out of 5 stars

Always 10/10 service!

Always 10/10 service!

7 October 2024
Firstpoint Logistics logo

Reply from Firstpoint Logistics

Thank you for leaving us a review, feedback from our customers is always appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look