Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more
Company replied
Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more
Company replied
What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more
Company replied
Company details
- #1 of 15 best companies in Freight Forwarding Service
- #5 of 122 best companies in Business-to-Business service
- #3 of 36 best companies in Courier and Delivery Service
- #2 of 33 best companies in Courier service
- #3 of 35 best companies in Logistics service
- #3 of 26 best companies in Delivery Company
About Firstpoint Logistics
Written by the company
Firstpoint Logistics: Learn why businesses that choose us, stay with us
Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.
At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.
We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.
Logistics powered by our own technology
Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.
That is why we have developed our own technology platform, Onepoint.
Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.
Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.
Built around service and expertise
Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.
Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.
Support is available 24 hours a day from real people who are focused on solving problems before they become issues.
Why businesses stay with Firstpoint
- One dedicated logistics partner for all delivery requirements
- Real-time tracking, live ETAs and instant proof of delivery
- Complete visibility through the Onepoint logistics platform
- Access to a partner fleet of more than 80,000 vehicles
- 24/7 support from experienced logistics specialists
- BIFA-trained experts who understand complex logistics requirements
- Proactive communication and reliable delivery performance
Our vision
Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.
By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.
And that is why businesses that choose Firstpoint stay with us.
Contact info
A&W Building, Quays Marina, Portishead, BS20 7DF, Bristol, United Kingdom
- 0345 0303 777
- operations@firstpointlogistics.co.uk
- firstpointlogistics.co.uk
Firstpoint Logistics
5.0
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent daily service
We use FirstPoint daily and every day they are excellent. No matter the time they are always on hand to help when needed.
Sienna Garcia, who looks after our account is a credit to the team, I cannot rate her highly enough. she is always professional, great to deal with and definitely knows her stuff.
If a job is booked with the FirstPoint team then you can trust it will be done.
1 December 2023
Unprompted review
Reply from Firstpoint Logistics
Hi Jimmy,
Thank you for providing such good feedback. Sienna is over the moon that her hard work is noticed. It's a pleasure to work with you and we look forward to continuing to do so in the future.
Excellent Customer service
We needed to get an urgent delivery to London by lunch time, Joel was excellent in booking the driver in his usual professional manner. Can never fault his customer service.
29 November 2023
Unprompted review
Reply from Firstpoint Logistics
Thank you very much for the glowing review. It is a pleasure working with you all and we're glad our hard work does not go unnnoticed.
Customs Clearance
Our Company use this First Point for customs clearance and we have never had a problem. They are efficient and helpful
1 December 2023
Unprompted review
Reply from Firstpoint Logistics
Hi Claire,
Thank you very much for such positive feedback - we really appreciate this! We look forwards to continuin to work with yourself and Trev in the future.
Collection/delivery from Redditch to Glasgow
we needed a 6mtr pole and crate taking from our depot in Redditch and the up to our other depot in Glasgow.
dealt with Joel who's service was excellent all the way through.
rang him up with short notice, the day before and he arranged for collection for the following day with delivery to Glasgow the next day, all went smoothly and arrived at the destination all ok.
will 100% use them in the future and would highly recommend to others too.
1 December 2023
Unprompted review
Reply from Firstpoint Logistics
Thank you for the lovely review.
Cant thank Firstpoint Logistics enough…
Cant thank Firstpoint Logistics enough for their support - making our life so much easier. They are quick to quote, always can fit my job requirements and a lovely team to work with!
20 October 2023
Unprompted review
Reply from Firstpoint Logistics
Thank you for your lovely review Vickie, the guys hear love working with you and helping you with all your requirements.
This company go over and beyond to meet…
This company go over and beyond to meet our requests. Very competitve rates and customer service is outstanding. :)
9 October 2023
Reply from Firstpoint Logistics
Thanks Adelle for taking the time to leave us such a lovely review, the team love working with you both :)
Great Service As Always,
Always a pleasure working with Firstpoint, so helpful and punctual. Order collected and delivered same day :)
20 September 2023
Reply from Firstpoint Logistics
Thanks Paul for leaving feedback, its a pleasure to do business with you.
Fast and very reliable
What a service! Prompt pickup, delivered in great time, all packages arrived in perfect condition. The information provided via email was exactly what happened. Simple to book.
I couldn't be happier with the service and would definitely use again rather than any other service provider. No fault at all. thank you!
18 September 2023
Unprompted review
Reply from Firstpoint Logistics
Thanks Aled, your review is much appreciated and we look forward to working with you again in the future.
Amazing fast and reliable service
Amazing fast and reliable service, super easy to book, would recommend 100%
18 September 2023
Unprompted review
Reply from Firstpoint Logistics
Thanks Rob for your review, it is much appreciated and we are glad you were happy with the service we provided.
Fast, efficient, friendly
Fast, efficient and friendly. We’ll be using this company instead of the other obvious go to options from now on
11 September 2023
Reply from Firstpoint Logistics
Thank you for the lovely review Sarah, we look forward to working with you again in the future
Easy to do business with.
Simple to book, great communication and deliver in time and full.
12 September 2023
Reply from Firstpoint Logistics
Hi Phil, Thank you for the review, all the team here love working with you guys. Im glade you are happy with the service we provide.
Reply from Firstpoint Logistics
Thank you for your review, we always strive to provide the best service for our customers.
Reply from Firstpoint Logistics
Thanks Neil for taking the time and leaving us a review, we are pleased you are happy with our service.
Fast & professional service as always.
25 August 2023
Reply from Firstpoint Logistics
Thank you Roy for your review, we love working with you guys at Refresh West!
Lisa was a massive help
Lisa was a massive help! Couldn’t thank her enough for going above and beyond to make our experience as easy as possible.
13 August 2023
Reply from Firstpoint Logistics
Thank you Callum, Lisa will be pleased that all her hard work has been noticed, we look forward to working with you again in the future.
I requested a new log in for myself for…
I requested a new log in for myself for an account my company already holds.
Extremely quick response and user activation.
Very impressed.
Thank you Sienna 😊
14 August 2023
Unprompted review
Reply from Firstpoint Logistics
Thanks Lindsay, i hope you find our online portal easy to use.
Seamless from start to finish
Seamless from start to finish. Amanda was a great help and responded quickly. Thanks for a great service!
27 July 2023
Reply from Firstpoint Logistics
Thank you for your review, we are glad you are happy with our service and look forward to working with you again in the near future.
Excellent team at Firstpoint Logistics
Excellent team at Firstpoint Logistics, very helpful and professional. We have been using Firstpoint for years and I can't fault them. They are quick to respond to our request and provide best solutions even at short notice. They manage all our international dedicated deliveries for our premium clients . Excellent service provided at all times and there is always someone there to help even outside of work hours. I will like to say a big thank you to the team for all their support most especially Dan .
26 July 2023
Unprompted review
Reply from Firstpoint Logistics
Thank you so much for such a lovely review Steven, i will be sure to pass this on to the team.
Smooth and supportive freight from UK to China
We went with Firstpoint as our freight forwarding agents for moving a shipment of goods from China to the UK. Throughout the process Joel and the team have been incredibly supportive and the entire shipment was smooth from start to finish, arriving earlier than expected and clearing customs promptly.
I could not recommend Firstpoint more highly and will definitely be using them again for the same situation.
23 July 2023
Reply from Firstpoint Logistics
Hi Mark, Thank you for your glowing review, we are glad you were pleased with our service, i will especially pass your thanks onto Joel. We hope to work with you more in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.