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Firstpoint Logistics Reviews 334

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more

Company replied

Rated 5 out of 5 stars

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more

Company replied

Rated 5 out of 5 stars

Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more

Company replied

Company details

  1. #1 of 15 best companies in Freight Forwarding Service
  2. #5 of 122 best companies in Business-to-Business service
  3. #3 of 36 best companies in Courier and Delivery Service
  4. #2 of 33 best companies in Courier service
  5. #3 of 35 best companies in Logistics service
  6. #3 of 26 best companies in Delivery Company

About Firstpoint Logistics

Written by the company

Firstpoint Logistics: Learn why businesses that choose us, stay with us

Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.

At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.

We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.

Logistics powered by our own technology

Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.

That is why we have developed our own technology platform, Onepoint.

Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.

Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.

Built around service and expertise

Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.

Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.

Support is available 24 hours a day from real people who are focused on solving problems before they become issues.

Why businesses stay with Firstpoint

  • One dedicated logistics partner for all delivery requirements
  • Real-time tracking, live ETAs and instant proof of delivery
  • Complete visibility through the Onepoint logistics platform
  • Access to a partner fleet of more than 80,000 vehicles
  • 24/7 support from experienced logistics specialists
  • BIFA-trained experts who understand complex logistics requirements
  • Proactive communication and reliable delivery performance

Our vision

Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.

By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.

And that is why businesses that choose Firstpoint stay with us.


Contact info

Firstpoint Logistics

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5.0

Excellent

TrustScore 5 out of 5

334 reviews

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Rated 5 out of 5 stars

AMAZINGLY HELPFUL STAFF

AMAZINGLY HELPFUL STAFF. GREAT SERVICE.

10 March 2023
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Reply from Firstpoint Logistics

Thanks Kirk for your lovely review, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Very Excellent service

Very Excellent service , follow up on the consignment was awesome , great peace of mind knowing your consignment is handled professionally and delivered on time .

6 March 2023
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Reply from Firstpoint Logistics

Thank you for your lovely review, we are very much looking forward to working with you more in the future.

Rated 5 out of 5 stars

Trustworthy, Professional and Friendly

Trustworthy, Friendly and professional service from the Firstpoint group! It's such a comfort knowing that our delivery requests are in good hands! Well done and keep up the good work!

27 January 2023
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Reply from Firstpoint Logistics

Thank you! What a lovely review, it is a pleasure working with you all in the London Branch.

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you

18 January 2023
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Reply from Firstpoint Logistics

Thanks Elaine, it always nice to hear we have provided an excellent service.

Rated 5 out of 5 stars

The team at FirstPoint are so helpful…

The team at FirstPoint are so helpful and quick to provide updates and responses!

Cannot fault them for anything!

4 January 2023
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Reply from Firstpoint Logistics

Thank you Keith for your lovely review, we enjoy working with you :)

Rated 5 out of 5 stars

5 start service

First class service, with a value for money price tag. Wouldn't go anywhere else.

20 December 2022
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Reply from Firstpoint Logistics

Thanks Lewis, its lovely to work with you, look forward to this carrying on into the new year

Rated 5 out of 5 stars

Speedy service

Speedy service, pleasure to deal with

9 December 2022
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Reply from Firstpoint Logistics

Thank you Brendon, we are very pleased you are happy with the service we provide :)

Rated 5 out of 5 stars

Great customer service

Great customer service, quick and easy to contact and get job arranged

16 November 2022
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Reply from Firstpoint Logistics

Thank you James for your lovely review.

Rated 5 out of 5 stars

Efficient, fast and reliable

Efficient, fast and reliable.
We used this company to collect samples from a number of locations on several occasions.
Accurate fast pick up, we were kept informed of their progress and when the final delivery was made.
Would highly recommend.

11 November 2022
Unprompted review
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Reply from Firstpoint Logistics

Thanks Julie for your lovely review, we loved working with yourself and Matt. Hope we can again in the future.

Rated 5 out of 5 stars

Happy to recommend

We use Firstpoint Logistics for importing goods, always great service and on time clearance documents. Happy to recommend them for any logistic services.

27 October 2022
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Reply from Firstpoint Logistics

Thanks Trev, always nice to hear our customers are happy with our service

Rated 5 out of 5 stars

Firstpoint

Firstpoint, helped us when we were in a sticky situation, they had this collected within an hour and met our delivery time frames, would recommend

12 September 2022
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Reply from Firstpoint Logistics

Thank you Liam, we always strive to exceed our customers needs.

Rated 5 out of 5 stars

Shipment to Walsall

We had an urgent requirement to ship a machine tool from South Wales to the Midlands for a repair. Firstpoint were able to help us do this straight away and were easy to deal with and professional in their performance. Would certainly use them again.

7 September 2022
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Reply from Firstpoint Logistics

Thank you for your review, Im glad we were able to help you on this urgent shipment, if you require anthing else in the future please dont hesistate to contact us and we will be sure to help you.

Rated 5 out of 5 stars

Helpful

Helpful, easy to deal with and accurate ans reliable communications.

1 September 2022
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Reply from Firstpoint Logistics

Thank you for your lovely review, please bare us in mind if you need any logistical needs in the future.

Rated 5 out of 5 stars

Taiwan to UK

Excellent & swift service with no hassle.

31 August 2022
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Reply from Firstpoint Logistics

Thank you Marc, we are glad to hear you were happy with our service. I will feed this back to Joel.

Rated 5 out of 5 stars

Great Service

Very helpful.

16 August 2022
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time to leave us a review, we look forward to working with you again in the near future.

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