First Premier Home Warranty Reviews 

Will Never Pay Out…
I have tried and tried and tried to speak with someone over a couple of claims. Time passes so I chased again and they simply ignore you. They never pay out but will very quickly take your subscription!!!

They will cheat you and when they do immediately file a dispute with your credit card to collect the original premium to cover the bills they didn’t pay. These scheisters rely heavily on fake reviews BE CAREFUL

Have 2 policies—-one for home and one for pool. Trying to cancel and get refund. When I call them to explain the amount of refund, they fail to explain how they arrived at their refund calculations. This Company is being sued by the Ohio AG, for the same things they are doing to me. AT ALL COSTS, STAY AWAY FROM THIS COMPANY.

Buyer BEWARE - BEWARE – BEWARE! They are scammers! DO NOT use this company. You are setting yourself up for failure. My HVAC stopped working and I called and put in a claim. They emailed me, and it said for me to set an appointment with some HVAC company. I called that company, and the owner of that company said that he would never work for this home warranty company because they do not pay. I called again and they emailed another company. So I called them, and that number would not go though. I called them again and they told me to call a local HVAC company, and they would pay for it. I had a company come and check it out, and they said that the blower motor was not working from the unit inside the house. I had the HVAC company order the motor and paid for it. I emailed and called them about the paid invoice for the motor and their response was “we are going to review the info” and “we will get back to you in 24-48 hours” which never happens. You have to call them to find out want happened. Now First Premier Home Warranty is telling me that they will not pay for it. Their excuse is that they want 3 years of maintenance records.

STAY AWAY FROM THIS COMPANY AT ALL COST.
If you did sign up with them, do the following. Sue them in your local court as they will not send a lawyer. THEN dispute the charges with your credit card company and send them a copy of the default judgement and they should refund any payments that you made to the company. I did this but I also discovered that they weren't licensed to do business in the state of virginia where I reside so that assisted with my dispute resolution with my American Express credit card account as well. If you have time, file a complaint here on Trust Pilot and the Better Business Bureau in Brooklyn, NY to lower their scores. Neither do anything for you to resolve your financial situation but it does serve to notify others who are thinking of doing business with them. My resolution took from April to August to resolve because I was learning along the way. If you follow what I've instructed you to do, it will work for you. Hopefully you paid with a credit card vs. a check. With a check payment, you have probably lost your funds.

The worst in the industry they cover nothing They don’t send a contract until after you sign up Then read it covers nothing their best policy does not cover anything The contractors are good but doesn’t matter they get nothing approved It is so close
To
A scam Have 14 properties
For 16 years with HSA American home
Shield they were bad enough switched to first premier and worst mistake I made can’t even cancel as there would be no refund they way they figure
DO NOT PAY IN FULL GO MONTHLY THEN CANCEL
ITS A SHAME AS I THOUHHT THEY LOOKED AND SOUNDED GOOD TERRIBLE

The total process was frustrating and time consuming. Incurred substantial out of pocket expenses and had to constantly contact CSR personnel to get updates on service with extremely long wait time to speak to someone. Was also hung up on with the CSR personnel and had to redial the contact. When service was finally rendered with a contractor sent the bill not paid by the warranty company but was quicky sent a buy out price that would be paid to me and not the contractor sent by them which was extremely low. I had to pay the entire bill plus the deductible out of pocket to the contractor. The total process of using this company's service has been nothing but a rip off process that feed off the customers finances while paying out as little as possible if any for services or claims you request that they take care of based on your recurring monthly payments and services fees.

They cheat REAL bad. They only bought cheap aftermarket parts REFUSING to replace a 25 year old range. They REFUSED to pay the technician. They STIFFED ME with the cost of the appliance. I called and reported these FRAUDSTERS to my credit card company AND GOT A FULL REFUND.

I wish that I didn’t have to rate them 1-star because they deserve a fat zero!! This company is HORRIBLE. The lawsuit against them in California needs to add the east coast. It’s easy for them to take your money and when you need service First Premier gives you a claim number and tell you to call for whatever services you need!!! What the heck!! Their vendors never call or show and you end up having to call someone else. So why is this useless company still around to do absolutely NOTHING but take your money. It’s my goal to reach every reporting agency about this useless Trash company called First Premier home warranty. They said they will reimburse me for what I had to pay out of my pocket and I am still waiting. Don’t waste your time with this company!!! Unless you want to waste money and time. They need to be shut down. This is not a business, it’s a scamming business.

they have done nothing for me ive had to pay for some one to come find out what was wrong and all they want to do is give me the run around

This company is a scam. Do not use it. I had a problem with my built in oven. It sent me a work order for a service provider in Chicago, which is 450 miles from my house. I called several times and got absolutely no action from them. I am going to report them to the Federal Trade Commission.

These people are thief's. I signed up for the most expensive plan that would include my refrigerator but 9 months later I contacted them because the ice making part wasn't working. They said if I pay an extra $45 and wait a month then it will be covered so I did. When I called after a month they said it wasn't covered because it was a preexisting problem. I told them to send my $45 back. They refused. When I signed up I refused to include automatic renewal. A couple months ago I started receiving texts warning me to call them to renew because my policy was about to expire. I didn't but before it expired I checked my credit card. They renewed it without my permission. Then yesterday I got another text reminding me to call them. Thats after the thieves took my money for it . Now they won't return my money. I complained to the Federal Trade Commission. They got right back to me. They are investigating them.

A+ service when dealing with customer service.

Buyer Beware! This company is the worst! They lie, and try to scam you into accepting a pennies on the dollar settlement as opposed to fixing the appliance. Then they don’t pay you! Had to call them over 35 times to repair a dishwasher and TV. They never return calls. The repair companies that they send won’t work for them because they don’t get paid. Tried to cancel my policy and they offered me next to nothing and were going to keep over $1,100 as an administrative cancellation fee! These guys are crooks! Have already reported them to the BBB who stated they have many claims against this company for miss representation. The salesmen that sell you the policy will promise you anything but they don’t deliver. Save your money and the frustration and seek coverage elsewhere. Still owe me money on 2 cash in lieu of offers we settled on that they never paid.

The worst home warranty company. Just look at their BBB ratings and complaints. I filed a complaint last year and they advised the BBB that they will escalate the problem and get in touch with us, they never once reached out. The lack of communication and service is beyond unacceptable. Review all this companies reviews from all sources and you will see how horrible this company is.

They are scammers a fake account was open with my credit card when contacting first Premier they told me that they would do a charge back and they didn't when I called back they would just make noises and say we can't help and hang up people stay away from them and the shady service.

this is such a scam . the customer service sucks and they never even try to get you help. i purchsed a home service with fahw i paid extra for hot tub and pool service, my hot tub jets stop and it was not getting hot . i called for service , may 24 a service guy came out said he would be back in two days with the part to repair tub then he came bac k2 weeks later put the hot tub bords back on and said fahw does not fix hot tubs anymore he said they did last week but they say they dont repair them anmore and yet i have paid for the service almost a year