Do not use this vets scammers they should be shut down had a appointment when I arrived they refused to see my pet said I never had a appointment so my pet not seen they archived my registration beca... See more
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See what reviewers are saying
I visited first vets on Chillingham Rd Newcastle with my cat. He got neutered and micro chipped. I was really happy with the full service giving. They kept me updated on how he was doing etc. The lass... See more
Very quick to get an appointment in the middle of the night. Dr Dudek was fantastic and was thorough in questioning, supporting me to examine my cat to give her more information. The advice and plan g... See more
We had a video call with DR Cato as our cat ‘wasn’t right’ She was fantastic and thorough with the online assessment. I got a video call within half an hour of requesting one and the advice she gave w... See more
Company details
Written by the company
No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- +44 (0) 330 808 1281
- support@firstvet.co.uk
- firstvet.com
3.0
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really super service!
It was just so reassuring to be able to get a speedy appointment (45 mins after I made the call) and to be able to speak to such a friendly vet who was able to put my mind at rest.
A really super service! And followed up with a written summary too.
10 November 2020
First vet is great
First vet is great! It came with our pet insurance policy with Bought by Many. As first time dog parents, it’s very helpful do get access to a vet for our pooch. It’s a good first step before you actually have to take your ill dog to pet hospital.
10 November 2020
Third time I have used FirstVet
Third time I have used FirstVet and constantly first class service. Responsive and kind vets. Thorough recap of call straight afterwards.
10 November 2020
First time using the service and it was…
First time using the service and it was wondeful, lovely vet and advice/information given.
10 November 2020
Brilliant as always
10 November 2020
Great to see a vet in your own home…
Great to see a vet in your own home when you are worried. Amazing expereince
10 November 2020
Fantastic service
Fantastic service. Very helpful, such a good idea.
The vet was very thorough and gave lots of advice
10 November 2020
Prompt and Precise
After discovering our pet had ate a substantial amount of chocolate my first thought was to use the first vet service included in my insurance plan. The vet contacted us via video link which he gave us the advice necessary to proceed with the best course of action to make sure out pet was kept safe and healthy. Overall the process took around 20min and was incredibly easy to do. I couldn't recommend it enough.
10 November 2020
Very helpful
10 November 2020
Very thorough service
I had a great first experience with FirstVet. The vet I spoke with was so lovely and really helped reassure me that I wasn't going mad with my cat's symptoms. She sent a follow up email to my local vet as well, meaning that nothing will get missed. All around a really thorough service considering it's only via video call.
10 November 2020
I was very impressed with the set up…
I was very impressed with the set up and execution with FirstVet
Top service
10 November 2020
Appointment was made very quickly…
Appointment was made very quickly within half hour.. Very good advice and follow-up information emailed.
10 November 2020
Excellent service
Excellent service. Appointment within 15 mins. Vet was really attentive and listened. gave great advice and showed real care for our dog
10 November 2020
As first time dog owners the service…
As first time dog owners the service today was invaluable. Got an appointment with in 30 mins and the vet advised us what to do. This comes free with LV pet insurance so even better. thanks again from me and Rolo.
10 November 2020
A brilliant service
A brilliant service. Easy to to and a quick response. Spoke with a lovely vet who put our minds at rest.
10 November 2020
Incredible service
I’m yet to have a consultation with a Vet who isn’t passionate and caring. Their professional demeanour and understanding makes me feel confident in next steps and diagnosis
10 November 2020
Extremely grateful and very professional
10 November 2020
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