Fishdeal Reviews 

919
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find that the online store offers a fantastic selection of quality fishing gear paired with extremely competitive prices and great value. Many buyers happily highlight that their purchases usually arrive quickly, are securely packaged, and precisely match the descriptions provided on the site. Some reviewers were not happy with extended shipping times, explaining that parcels occasionally took much longer to arrive than initially promised. Furthermore, a few people experienced frustrating communication barriers and considerable difficulties when attempting to resolve complex problems regarding damaged items or missing deliveries.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a wide range of differing... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising great items at... See more

Order

Clients share ambiguous opinions on order experiences, reflecting a wide range of diverse encounters. While... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe frustration. Many... See more

Price

People report positive experiences with price, highlighting great value and competitive rates that often beat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, j... See more

Rated 4 out of 5 stars

The best price I could find for the fish finder I was after. Delivery a bit slow as not UK based (not immediately apparent on the website). I actually had a battery box, ordered the same day from Tem... See more

Rated 3 out of 5 stars

It took a little longer than other deliveries but more importantly one of the eyes on the rod was severely bended in .. the package was also damaged and probably mishandled by couriers. Still packagin... See more

Rated 5 out of 5 stars

Ordered a Reel and Line. Much cheaper than UK Tackle companies. It took 7 days to arrive, but it came from Holland and Tracking was excellent. My query was answered quickly and pleasantly. Goods arriv... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

919 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(919)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This store offers excellent value and a…

This store offers excellent value and a wide range of products. The customer service is also top-notch. Considering that it ships from Holland, the delivery is quite fast. I had an issue with a rod that broke on the first use, and the customer service promptly resolved it under the warranty. I highly recommend this store.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam or simply terrible service

Ordered a jacket that took longer than promised to arrive. The delivery then arrived and it was an empty cardboard box!
After a few emails I received a response that they had video surveillance that confirmed it was packed. Luckily, I’d kept the box and checked its weight compared to the couriers tracking details. Exactly the same - jacket had not been sent!
10 days on. Still waiting for a refund or reply to emails.
Reported to credit card company and certainly wouldn’t use this company again

1 October 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi Colin,

Thank you for your review.

We have looked over your case and we found that our team has followed the correct process and conducted the needed investigation for your parcel. Like you have mentioned before, we confirmed that the order was sent correctly and the information of the parcel was correct all the way to its delivery.

However, our team did follow up with you by placing a refund for the order.

We are sorry for the inconvenience this situation may have caused.

Kind regards,
Team Fishdeal

Rated 5 out of 5 stars

Very good company

First time ordering from fish deal,will definitely order again from them ,they kept me informed about my order and the items arrived on the date they said it would

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Still not received my package yet after…

Still not received my package yet after 3 weeks? Also takes a few emails and days to get a response from you?
After my experience I wish I just paid a little bit more and had my reel to go fishing

25 September 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for your feedback, and we’re really sorry to hear about the delay and your experience with our customer service. We completely understand how disappointing it must be to wait this long for your reel, especially when you were ready to go fishing.

We want to assure you that we've done our best to resolve the issues with your order. Our delivery times are estimated, and unfortunately, delays can happen due to courier or customs factors beyond our control.

We truly appreciate your patience and your input.

Kind regards,
Team Fishdeal

Rated 5 out of 5 stars

Shimano Bolognese 5M

The rod was quickly despatched with a very good delivery tracking service. The product supplied was a Shimano Bolognese 5m. I have used it today for dapping flies and can state that is a first class rod. A quality build,slim and light with a nice action. I also did catch a trout!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery and lack of information

Placed order 2 weeks ago and still waiting . Terrible service.

17 September 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for your review. We're sorry to hear about the delay you experienced at the time and any frustration it caused. Since then, we've worked hard to improve both our delivery process and customer service.

As always, our delivery times are estimated, and while most orders arrive promptly, delays can occasionally happen due to factors beyond our control. We also did our best at the time to resolve the issues with your order as quickly as possible.

We appreciate your feedback.

Kind regards,
Team Fishdeal

Rated 3 out of 5 stars

Damaged package

It took a little longer than other deliveries but more importantly one of the eyes on the rod was severely bended in .. the package was also damaged and probably mishandled by couriers. Still packaging could be better.. use a sturdy tube or much more bubble wrap.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault them 👍🏻…

I’ve bought a few different things from fishdeal, small items and larger items and all delivered within the said time frame. I haven’t had any issues with the items bought, used often with no complaints.
However, I did have a rod go walk about
( not sure who was at fault) but a few emails later all was sorted and I received my new rod a few days later. 🙂

5 September 2025
Unprompted review

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