FitBoutique Reviews 

Good quality reformer, but important to set expectations:

Delivery took ~2 months and required follow-up. There was no clear delivery notice or day-of notification.

The reformer arrives in a wooden crate and requires full self-unboxing using tools (e.g. screwdriver/hammer). This uses commercial-style crate pins (more typical for freight), so it’s not straightforward — you’ll need to be quite handy or have access to someone who is, plus at least 2 people to lift it out. No installation or placement service is included.

I only received unboxing instructions (e.g. removing crate pins) after reaching out to them directly, so this isn’t provided upfront.

Worth knowing in advance so you can plan accordingly.

Communication was great, delivery was quick, product is first class.

I replied to a task & was assigned that task on Airtasker by "Fit Boutique" in St Kilda, Victoria.

I was in contact with the same person and not a team of people
The task from "Fit Boutique* was to go out to Wembley, Perth in WA were they shipped a reformer & the customer was having issue or issues with it.
The customer plus myself could feel it was NOT smooth and we both could feel bumps when using the reformer.
After I spending about an hour trying to fix this issue with the reformer it was total clear it couldn't be fix,the customer showed me the passed 4 months emails and messages they had been sending " Fit Boutique" trying to get something sort out with them with no luck.

After I attended this task from Airtasker & over the next 18 days required the payment for this task to be released 3 times from "Fit Boutique"
It was never released (the payment was $100)

8 months later from when I attended this task for "Fit Boutique" I posted a review on here.

15mins after posting the above review Fit Boutique texted my phone 3 times plus called my phone 5 times all with in 30mims after this post when up.

Here's alittle bit of the texts "Fit Boutique" send me below.
" I don’t personally manage this account.
"I have a VA."
"Are you able to remove the review."
"I’ll add in extra money for this whole mixup."
"I will release payment now"

Delivery was very quick! Set up instructions were a little unclear but we worked it out. It may have helped to have a link to video instructions for those who prefer visual instructions. Reformer itself is amazing and sturdy. I have started the complimentary two month Pilates Project App access and happy with the intensity of the workouts. The team were also very responsive to some Enquiries I made initially after purchasing the reformer. Highly recommend Fit Boutique.

Great support provided over the phone and in writing.

Excellent and prompt assistance, when needed.
The reformer was sent quickly and great follow-up. Can’t wait to start!
Thank you.

I found them to be easy to deal with, hassle free, prompt delivery, machine is of high quality

Absolutely loved this product, I am totally obsessed and they have elevated my walking and at home Pilates era.

Super comfortable, easy to wear and great customer service!

Will be returning to fit boutique to buy again!

Super good customer service very prompt with emails. Explained what I was getting. I wanted to delay my shipment as I was away on holidays so when I got back I could be home for pick up. They did that with no worries
Asked a question about my ropes for my Pilates machine and they sent me thicker ones without even asking and made it super simple.The box that the Pilates machine came in was super strong made out of wood so no way of getting it damaged. highly recommend.

I recently purchased the Onyx Reformer and the reformer is absolutely perfect and the customer service was absolutely fantastic. They are very responsive and went above and beyond. 100% recommend!

love my onyx reformer! it is high quality, sturdy and i am so happy with. exactly the same quality as doing an external class

Delivery was timely.
Emails were responded to.

Everything about FitBoutique is amazing! The communication was clear every step of the way and extremely timely. The reformer is sturdy, quiet and beautiful. It was delivered within days of ordering and the follow up to a couple of questions I had after the delivery was just as prompt and helpful - special thanks to Ayrah! I couldn’t recommend the staff and product highly enough!

Had a great experience with Fit Boutique.
Very quick replies with my questions on reformer recommendations.
Delivery was early and arrived in perfect condition due to great packing.
Would recommend to anyone.

Prompt delivery
quality product

The Onyx fold reformer was delivered exactly how it was presented on the website. Well packaged with easy to assemble instructions.
Buying online can have its risks but I can highly recommend that what is represented is exactly what you are going to get. Its sturdy design is easily comparable to the reformers in my local gym and it’s a wonderful way to get the same quality of workout equipment at home.
In addition, I was offered a free online workout membership to get my home routine started immediately - I am very happy with my Fit Boutique purchase and customer service support.

Great quality reformer at such an incredible price, delivery was excellent and assembly was fairly straightforward (considering I’ve never used or assembled one before). Can’t wait to improve my fitness & health with my first reformer!!

I had a really great experience purchasing my reformer from FitBoutique. Their customer service was excellent from start to finish — friendly, helpful, and quick to respond to any questions. Shipping was fast and the reformer arrived well packaged and protected, which gave me peace of mind.
The reformer itself was easy to set up with clear instructions, and it feels sturdy and high quality. It works smoothly and has been perfect for my workouts so far. Overall, the entire process was seamless and professional. I’m very happy with my purchase and would highly recommend FitBoutique to anyone looking for Pilates equipment.

I'm really enjoying my new maple reformer! Easy to set up and works amazing. Looking forward to many more reformer sessions.
I had some trouble with the courier when waiting for my reformer and I followed up with Fitboutique and they were quick to assist and help with getting it to me!

Clear simple messaging to assist in deciding which model to purchase. Clean aesthetic design & unbelievable delivery time across Australia to WA in the week leading up to Christmas