FitFlop Reviews 66,452

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and comfort, often highlighting the stylish designs that don't compromise on wearability. Many people appreciate the reliable delivery service, noting that orders arrive promptly and are well-packaged. The ease of ordering and the overall positive experience with the company's offerings are frequently mentioned. However, some customers have expressed dissatisfaction with certain aspects of their experience. A few people encountered issues with the fit of their orders, finding some items too wide or too tight, leading to discomfort or blisters. There were also occasional concerns about the durability of some products, with a small number of reviewers reporting that items broke or showed wear quickly. Additionally, a minority of people experienced difficulties with the return process or felt that customer service was unhelpful when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, support, and stylish... See more

Quality

People report positive experiences with quality, often praising the durability, comfort, and good workmanship... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Return policy

Customers had ambiguous experiences with the return policy. While many found the return process easy, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the wobbleboard soles. So comfortable! The velcro tab makes them adjustable to slimmer feet without being too obvious, which is a boon. I find the space between the toe post and the front of th... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied

Rated 5 out of 5 stars

Easy to order, quick delivery and a welcome discount! Was unsure about ordering as more expensive than I usually pay and was worried they would be too wide. Very pleased with them, good fit and so com... See more

Company replied

Rated 5 out of 5 stars

We saw the ad on social media tapped on it it went straight to the Fitflop web site browse the web site with ease to find what we were looking for, ordered the items, they arrived within two days, fit... See more

Company replied


Company details

  1. #118 of 217 best companies in Shoe shop

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Rated 3 out of 5 stars

Major Design Flaw

These are 5 stars for how lovely they are, but more like 2 stars for design. They should have made the back strap with a buckle, holes, and a pin to go through like most platform sandals. However, they made back strap with velcro. Hence, the back strap loosens often not keeping the foot secure in this sandal. Feels like your heel is not as tight as it should be and must keep tightening the velcro strap.I nearly sent back for a refund. This design is probably going to drive me nuts and I will regret keeping them. Everything else about this platform sandals seems good. I am used to high platform sandals, so I find the fit comfy, otherwise.These come with a warning that the blue denim can dye clothing so wear with dark pants if pants will be touching the shoes. I will be wearing with shorts and skirts mostly, so no biggie.I am size 9 in most shoes. These were true to size for me. Shipped in timely manner. These should definitely not cost as much as they do, due to the poor design quality with back strap.

17 May 2026
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Reply from FitFlop

We appreciate you sharing your detailed feedback regarding the design of our platform sandals, especially your concerns about the back strap. We understand how important a secure fit is for comfort and stability. Your insights on the velcro design and its impact on your experience are valuable. We are also noting your comments on the potential for dye transfer and the overall pricing. We will certainly consider your suggestions as we continuously work to improve our products. Kind Regards FitFlop.

Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. Updates on order delivery very prompt.

13 May 2026
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Reply from FitFlop

We appreciate your positive feedback. We are so glad you found us a great company and our updates prompt. Kind Regards FitFlop

Rated 5 out of 5 stars
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Reply from FitFlop

We're so happy you found the quality and fit to be good! Thank you for sharing your positive experience. Kind Regards FitFlop.

Rated 3 out of 5 stars

I love the style but the heel cup is HARD

I love the style and the leather is soft but the heel cup is HARD. I have worn them 4 times, the first time I bled, the other times I preemptively wore band aids and it still bothered me. I truly hope the soften up.

13 May 2026
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Reply from FitFlop

We appreciate you sharing your experience with the heel cup. We are concerned to hear about the discomfort you've faced and are looking into this feedback. Kind Regards FitFlop.

Rated 2 out of 5 stars

No update on an exchange

No update on an exchange. VERY slow.

20 May 2026
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Reply from FitFlop

We appreciate your feedback. We are addressing the exchange process to improve its speed. Please contact our team and they will look into the status of your exchange order for you. Kind Regards FitFlop.

Rated 5 out of 5 stars

Fit Flop website is easy to navigate

Fit Flop website is easy to navigate. Products are plentiful and quality is great. Delivery time is always good.

10 May 2026
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Reply from FitFlop

We're so happy you found our website easy to navigate and our products plentiful and of great quality. We're also glad delivery is always good. Kind Regards FitFlop.

Rated 5 out of 5 stars

I read the reviews about these sandals…

I read the reviews about these sandals before purchasing and I was not disappointed. Although I haven’t worn them yet, my first impression is very positive. The strap colour is subtle with just the right touch of glitter, giving them a stylish look without being too flashy. They feel incredibly comfortable, and I’m really looking forward to wearing them.

12 May 2026
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Reply from FitFlop

We're so glad to hear your first impression of our sandals is very positive! It's wonderful that you appreciate the subtle glitter and comfortable feel. We hope you enjoy wearing them! Kind Regards FitFlop.

Rated 5 out of 5 stars

Good

Good quality and comfortable

13 May 2026
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Reply from FitFlop

We appreciate your positive feedback; we are so delighted you find our product of good quality and comfortable! Kind Regards FitFlop.

Rated 5 out of 5 stars

Fabulous Gracie sandal

I purchased the FitFlop Gracie sandals. They are amazing, pretty and sparkly and so amazingly comfortable and cushioned underfoot. So many compliments for such comfortable footwear. Highly recommend.

13 May 2026
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Reply from FitFlop

We're so happy to hear you find your Gracie sandals amazing, pretty, and sparkly, with amazing comfort! It's wonderful that you're receiving compliments. We appreciate your high recommendation! Kind Regards FitFlop.

Rated 3 out of 5 stars

Velcro is a no from me

These shoes are on their way back to Fit Flop.
Loved the wedge, colour and the leather.
Absolutely hated the velcro strap. On a hefty price point it makes the shoes look cheap. When I fastened them there was excess strapp and I suspect when the leather had softened they wouldn't tighten vey much.
I love fit flops and have worn them from when they started I am 75 and if I wanted velcro shoes I would go to Hotter or Pavers ( no insult they do a great service) I am not ready for velcro. A lovely buckle like the ones on the front straps would have elevated these and would have been more adjustable.

20 May 2026
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Reply from FitFlop

We appreciate you sharing your detailed feedback regarding the shoes. We understand your disappointment with the velcro strap and how it impacted your perception of the shoe's value and aesthetic. We value your long-standing loyalty and will certainly consider your suggestion for a buckle closure. Kind Regards FitFlop.

Rated 5 out of 5 stars

The most comfortable trainers I have…

The most comfortable trainers I have ever worn. I’m on my feet 12 hours a day 6 days a week and they have changed my working day
Need all the colours

13 May 2026
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Reply from FitFlop

We are so happy our trainers provide such comfort for your long workdays. We appreciate your kind words! Kind Regards FitFlop.

Rated 1 out of 5 stars

Because the shoes are made of fabric…

Because the shoes are made of fabric and stitched, there is no give for a high instep.

20 May 2026
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Reply from FitFlop

We appreciate your feedback regarding the shoe's fit. We will consider this for future designs. Kind Regards FitFlop.

Rated 5 out of 5 stars

Love the shoes

Love the shoes. Best on the market!!!

12 May 2026
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Reply from FitFlop

We are so pleased you love our shoes and consider them the best! Thank you for your wonderful feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

Quality

Quality, comfort and style. Delivered on time. My fourth pair of Fit Flops - sizing consistent.

19 May 2026
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Reply from FitFlop

We're so glad you appreciate the quality, comfort, and style of our products, and that delivery was timely! Kind Regards FitFlop.

Rated 5 out of 5 stars

Fit Fop shoes are the best shoes ever!

Fit Fop shoes are the best shoes ever!! I have at least 5 pairs of them!!! I’ve had multiple pairs over the years they are my go to shoes for comfort and style!! Love them!!!!

12 May 2026
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Reply from FitFlop

We're so glad to hear you love our shoes for their comfort and style! Thank you for being such a loyal customer. Kind Regards FitFlop.

Rated 5 out of 5 stars

I love FitFlops

I love FitFlops! I wear them year around. The Microwobbleboard helped tremendously with my plantar fasciitis. I also have a bone spur on that same heel and I have no more pain. Also they have wonderful arch support.

19 May 2026
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Reply from FitFlop

We're so happy to hear you love our products and wear them year-round! It's wonderful that our Microwobbleboard technology and arch support have provided such relief. Kind Regards FitFlop.

Rated 5 out of 5 stars

Bright

Bright, fun flats perfect for summer. Plus they are truly comfortable. A little big on the 8, but I need that for my wide feet.

1 May 2026
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Reply from FitFlop

We're so glad you find our flats bright, fun, and comfortable for summer! Thank you for your wonderful feedback. Kind Regards FitFlop.

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