Fitment Industries Reviews 293

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of products, noting that items like rims and wheels arrive in perfect condition, often without any scratches or dents. The delivery service is consistently praised for being fast and efficient, with many orders arriving earlier than expected and exceptionally well-packaged to prevent damage. Reviewers also commend the customer service for being helpful, professional, and responsive, guiding them through the ordering process and ensuring satisfaction. However, some customers experienced issues with order accuracy, such as receiving incorrect items or incomplete shipments, and occasionally faced delays in delivery or slow communication regarding order status. A few people also mentioned difficulties with finding correct hubcentric rings for their wheels or receiving products with minor imperfections, indicating occasional inconsistencies in quality control.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, often... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process... See more

Quality

People report positive experiences with quality, with many customers receiving items in mint or flawless... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

293 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(293)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the rims and tires I wanted in…

Had the rims and tires I wanted in stock. They ship them to my house mounted and balanced. Installed them on my truck no vibrations at all and they look great very pleased with the whole experience.

18 March 2026
Unprompted review
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Reply from Fitment Industries

We must have done something right to get such a good rating from you. We really appreciate you taking the time!

Rated 5 out of 5 stars

Guarantees parts will be excellent

The experiment was great communication on fitment industry was awesome. They also notify you when your part will arrive. Fitment industries has high expectations on making sure the part is right and nothing’s missing.

8 March 2026
Unprompted review
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Reply from Fitment Industries

Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

My wheels shipped with in a great time…

My wheels shipped with in a great time and in perfect condition, overall super happy with my experience.

14 March 2026
Unprompted review
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Reply from Fitment Industries

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 4 out of 5 stars

Very easy to order, get information, get correct fitment.

Gave a four Star due to winter, have not placed on my hobby car. Hoping the fitment is as good as the service. But so far a 5 star experience.

6 March 2026
Unprompted review
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Reply from Fitment Industries

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Shipment came well before ship date

Shipment came well before ship date.
Can’t beat the prices.

12 March 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Couldn’t ask for more!! 👍🏻

Great, fast online service. Tires showed up perfect and in a very timely manner. Will definitely be a repeat customer.

10 March 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 5 out of 5 stars

Great company!

Great company and it was a breeze finding a wheel and tire package for my car, along with all the accessories I would need. Hard part was deciding which ones I wanted!
Recieved 3 wheels on time and had to wait an extra week for the last one, but was not Fitments fault. Had one wheel with minor damage and a valve stem that was damaged upon receiving and they responded quickly with a resolution that I was happy with.
Will definitely trust them with my business in the future!

16 March 2026
Unprompted review
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Reply from Fitment Industries

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 5 out of 5 stars

Easy to work with and speedy

Fitment Industries was great! They were quick to send my order and communicated About the progress. Their site was user friendly and the process was easy.

1 March 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 1 out of 5 stars

they shipped me the wrong item

they shipped me the wrong item, then to get the right item charged me extra $200 bucks. what the heck. i've purchased almost $10k worth of stuff the last 5 yrs and will never buy anything from this company ever! BUYERS BEWARE!

13 March 2026
Unprompted review
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Reply from Fitment Industries

We apologize that your experience with us was less than stellar. We'd like the opportunity to take a peek into what went wrong and hope to get a resolution your way asap. If you could, please reach out to us at
wheels@fitmentindustries.com with the subject line "ATTN Customer Service Manager", or give us a ring at (920) 764-8782. Thank you.

Rated 5 out of 5 stars

Very Straight Forward

No fitment issues shipping was a tad long but I got everything in mint condition. Pricing is pretty reasonable and I got everything needed no missing hardware

Enkie J10 wheels with Hankook Concept 2 tyres

5 March 2026
Unprompted review
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Reply from Fitment Industries

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

I had been looking at a set of Ferrada…

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Delivery was super fast and everything was packaged well actually better than I could hope for. Fitment Industries are top notch in every way. Great commutation and service.I highly recommend Fitment Industries.

2 March 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 1 out of 5 stars

Worst experience I've ever had bought …

Worst experience I've ever had bought a full set of wheels from them 2 months ago found out that one of the wheels was bent after going to diffrent discount tires thats where I bought the tires from they showed me the wheel was bent and couldn't be balanced reached out and after sending receipts pictures videos of the wheel on the the machine vibrating they told me me because I didn't buy the tires from them mind you they where 300 more expensive with them that they would not warranty the wheel and stopped replying to my emails so they pretty much told me to go f myself fortunately I bought the extend protection plan for the full set and was able to get a replacement from them what was more infuriating was the way the wheel where shipped in a car order box with no foam or anything to protec the wheels while they stopped but wanted to blame discount tire for bending the wheel if I didn't have that extend protection plan id be SOL

4 March 2026
Unprompted review
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Reply from Fitment Industries

Luis, our apologies for any frustration this may have caused. Typically, if a bent wheel is due to a manufacturer's defect, it would be noticed right away. If it is noticed at a later date, this can be due to a road hazard that is not covered under warranty. We advised you to reach out to Extend to get a replacement issued. We will be in touch to discuss this further. Thank you.

Rated 1 out of 5 stars

Nice doesn't make you a professional!

First I was able to purchase wheels before I was told they wouldn't fit my car. I asked for alternatives and got nothing sent to me for alternatives. I then spoke to someone who could not tell me how backspacing affected the placement of the wheel, this is literally what their job is..... I ended up ordering the wheels and now I guess I'm just going to hope for the best. I was also told I would have a restocking fee if I were to send them back.

27 February 2026
Unprompted review
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Reply from Fitment Industries

Hello, Andrew. Our apologies for the poor communication. We will review the prior communications from our team to ensure this does not happen in the future. This can cause an extreme amount of frustration. We will be in touch to discuss this further. Thank you.

Rated 1 out of 5 stars

Horrible customer service.

I ordered a wheel and tire package and was excited to get everything installed. Two days later, they emailed me saying the wheel I ordered was “discontinued.” Instead of resolving it properly, they started pushing alternative wheel options that honestly didn’t match what I originally chose. I made it very clear that I did NOT want substitutes and requested a full refund.

Since then? Silence.

I’ve been emailing them consistently for the past 6 days asking for my refund, and they haven’t responded. The only time they were quick to reply was when they were trying to get me to switch wheels and spend my money elsewhere on their site. Once I requested a refund, the communication suddenly stopped. The last message they sent me was on February 24 and today is March 2nd.

This is unacceptable customer service. If a product is discontinued, that’s not the customer’s fault. Ignoring refund requests and dragging things out makes the situation worse. After this being my second bad experience with them, I will not be ordering from them again.

If you’re considering ordering wheels from here, just be aware — if something goes wrong, don’t expect quick communication or smooth resolution

2 March 2026
Unprompted review
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Reply from Fitment Industries

Jihad, our apologies for any frustration this may have caused. We offered different wheels as a possible resolution for the original wheels being discontinued. It looks like there may have been a bit of miscommunication with a potential swap. We will reach out to discuss this further. Thank you.

Rated 5 out of 5 stars

FI has been my go-to for wheels

FI has been my go-to for wheels, tires, and suspension for years now. Great product offering, amazing service, and fast delivery. Fitment Industries is the way to go!

18 February 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for rating your experience with us so highly!

Rated 5 out of 5 stars

Great customer service

Huge selection of rims and wide selection on tires. Customer service is honesty and transparent, there was a VERY SMALL nick in one of the rims. They told me right away and gave me the options. Will definately look to them first on my next set.

19 February 2026
Unprompted review
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Reply from Fitment Industries

Your feedback is highly appreciated. Thank you so much for the review!

Rated 5 out of 5 stars

Great customer service

Great customer service, Nikki helped me out after i placed the wrong order. They are my go to for wheels and tires.

13 February 2026
Unprompted review
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Reply from Fitment Industries

Thank you so much for leaving us a stellar review!

Rated 4 out of 5 stars

Customer service here beats any other…

Customer service here beats any other wheel company. Geena is a great value to the team

1 February 2026
Unprompted review
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Reply from Fitment Industries

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Replacement wheel

Coordinated a replacement wheel for my car, the process was efficient, all my information was on file, and I received my wheel so quick! Really appreciate the great service

2 February 2026
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Your feedback is highly appreciated. Thank you so much for the review!

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