Fitment Industries Reviews 293

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of products, noting that items like rims and wheels arrive in perfect condition, often without any scratches or dents. The delivery service is consistently praised for being fast and efficient, with many orders arriving earlier than expected and exceptionally well-packaged to prevent damage. Reviewers also commend the customer service for being helpful, professional, and responsive, guiding them through the ordering process and ensuring satisfaction. However, some customers experienced issues with order accuracy, such as receiving incorrect items or incomplete shipments, and occasionally faced delays in delivery or slow communication regarding order status. A few people also mentioned difficulties with finding correct hubcentric rings for their wheels or receiving products with minor imperfections, indicating occasional inconsistencies in quality control.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, often... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process... See more

Quality

People report positive experiences with quality, with many customers receiving items in mint or flawless... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

293 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(293)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer service and best wheels and tires in the business

I had a long and complicated order, and managed to order some fairly bad-fitting wheels and tires for my car from these wonderful folks. I test fit one and realized my mistake, and Fitment Industries Customer Support Team worked hard to guide me in returning the order for a better fitment.

I got the replacement set tonight and mounted them and they are AMAZING, and fit with a beautiful flush look. These guys have great data, superb support, and an excellent assembly team that puts together wheel/tire packages that look like jewels when you put them on your car.

17 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build! We appreciate your support!

Rated 5 out of 5 stars

Customer service was very helpful with…

Customer service was very helpful with the offset I was looking for as I was not sure. My order shipped in 2 days and I received them 3 days earlier than the estimated date. Rims were nicely packaged and an exact fit. My only tiny gripe is I had to source proper fitting centering rings but again I am a novice at this type of customization. Very happy with my purchase and the whole experience I will be back with more of my vehicles.

8 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for the great review, Matthew!

Rated 5 out of 5 stars

First time customer

I highly recommend due to the affordability, quick delivery and overall great experience.

13 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for choosing us for your build!

Rated 5 out of 5 stars

Great service and products

Website guided me to products that fit my needs and worked well together, which was especially helpful since I was changing my wheels to a different size. Finished product looks great!

3 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Jack!

Rated 5 out of 5 stars

First time buyer and I was pleasantly…

First time buyer and I was pleasantly surprised by how well protected the wheel and tire packages were when they arrived. It really shows the care their shipping department takes! A++ Will definitely use them again in the future.

3 October 2025
Unprompted review
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Reply from Fitment Industries

Thanks for choosing us for your build, Joe! Enjoy the new shoes!

Rated 5 out of 5 stars

Wheels came before the delivery date

Wheels came before the delivery date, perfect condition, constant updates every step of the way.
Would definitely do order wheels and tires from them again

10 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build, Joseph!

Rated 5 out of 5 stars

Amazing service

I was extremely stressed out trying to make sure I could find a pair of rims that looked really nice, matched my car, and also fit as well. I spoke to one man over the phone and he answered all of my questions. My rims even came in earlier than fitment suggested!
All in all, this company is extremely knowledgable and they know what they’re talking about when it comes to getting the fit for a nice rim. It’s worth every penny especially if you want everything done right

10 October 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great review and glad that we could help out with the build! Thanks again for your support!

Rated 5 out of 5 stars

Trustworthy and helpful

I placed an order for some wheels that weren’t in stock and were not in production. I was bummed to say the least, but I was contacted by one of the representatives who helped me choose a new set that was identical.
The customer service is definitely great, and the selection of wheels is vast!

27 August 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Daniel!

Rated 4 out of 5 stars

Good experience for a problem I created

I messed up and ordered the wrong thing but they were quick with helping me change my order to what I desired and got it to me in a reasonable amount of time. Lots of stock to cool wheels and fairly priced.

15 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for choosing us to complete your build!

Rated 5 out of 5 stars

Tesla Model Y Juniper look amazing

I was really happy with how fast the shipping was and the recommendations from fitment industries for my purchase. They also have great informative videos on YouTube about there products. The audhan bronze wheels on my red Tesla model Y Juniper look amazing. Thank you.

12 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Glad to hear we could provide you with a great experience. Thanks again for your support!

Rated 5 out of 5 stars

Fast service

I ordered a replacement wheel for my wife’s car it took five minutes and the wheel arrived in about 5 days

15 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, Patrick!

Rated 5 out of 5 stars

Super easy to work with

Super easy to work with
Ordering made simple
High quality product
Fast delivery
Would recommend to anyone
Answered a ton of my questions right away

15 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for the great review, David!

Rated 5 out of 5 stars

Nicest set of wheels ever bought

Nicest set of wheels ever bought. Easiest to install. Quick delivery. Would by again from Filtment Industries.

9 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for the great review and for choosing us for your build!

Rated 1 out of 5 stars

They sent my package to someone else and sent his to me..

Never have I ever delt with such a level of incompetence. First time I went through them, I purchased wheels that were labeled as in stock, buy them, get a call hours later saying they don't have them pick something else, whatever, I find different ones, buy them, they send me the wrong wheels with a completely different bolt pattern. Years later today, I give them another chance, I order wheels AND tires package through them along with accessories...they sent my package to a completely different person, and sent his to me...I can't even begin to understand how the warehouse team can manage that. Every customer support member i talked to was baffled and couldn't even make sense of the situation it was so bad.

So now me and this stranger have to rely and trust that we send each other our packages undamaged or tempered with. I would not suggest them, they are the most unprofessional business I've ever delt with! A fricking Etsy solo operated business runs better then this company.

7 October 2025
Unprompted review
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Reply from Fitment Industries

David - We deeply apologize for any inconvenience as this seems to be a possible mixup of labels. We'd like to review this further but we are having difficulty locating an invoice so we've reached out via Trustpilot for a bit more information. If you could please provide that asap, it would be greatly appreciated. Thank you.

Rated 5 out of 5 stars

Always smooth transaction

Always smooth transaction. Items as described. No complains 5*****

7 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

First time customer here

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my shipments while making the deliveries. Wheels were perfect upon arrival and I’m very pleased with the quality and the whole process. Thanks, James

5 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

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