Fitness First Reviews 

Love my classes at this gym! Fab instructors who make the sessions fun and hard work. Lots of variety of classes and the gym area has all the equipment to cover weight and strength training.

My family and I signed up to town hall only to be told 3 days later the place is shutting down. How come FF sign up people only to tell them the next day the facility is closing?
We have been trying to reach their customer service and management but for nearly one week there has been no response.

Very unprofessional and very disappointing experience.

Doncaster gym has been excellent. lol so many neg reviews. Ive not experienced anything negative at Doncaster (so far lol).

Just crooks, worst customer service experience ever

Stated at signing the membership that my membership can be cancelled with a Doctors Certificate. Incurred a tennis elbow injury. The contents of the doctors certificate have to be very particular.

The toilets are dirty and at peak hour it is very congested and you will be waiting to use equipment.

The trainer helped me lose some weight but the rates are quite expensive compared to other competitors

The worst company around, you try and cancel the app doest work, you send email with pictures they tell you go on the app which doesn't work, no way to speak to head office, no one ever calls back, thus place is day light robbery !! DO NOT USE FITNESS FIRST THEY ARE CROOKS AND ONLY WANT YOUR MONEY!!

I was referred by a colleague as this club is across the road to my workplace. Couldn't ask for more . Finally found a club that offered a towel service, therapy facilities as well as not being too busy either. I’ve been with health clubs over London so, here goes my review for Fitness First Aldwych.

Changing rooms: tight in space with only 1 persons space to get changed in front of their own locker. I was constantly moving out of the way to give others access to their locker.

Showers: pipes rattling from the walls, very cold water and when switched to warm water, the shower stopped running. Almost like the water was shared. Doors too shower cubicle were transparent. Should’ve just had one open plan wet room seeing that there was no consideration for privacy.

Steam room: cranked up to boiling hot that I almost passed out after 60 seconds. Only use at your own risk. Only space for up to 3 persons too. Same goes for the sauna room.

Gym space : minimal equipment so was finding myself substituting my workout. One squat rack, one smith machine and other members waiting to use the equipment – I’ve got it good at my local pure gym.

Front of house – only 1 towel provided. Enough said there.

Reception staff – no comment.

End result – I cancelled my membership.

Do not sign up to fitness first bondi junction - spring st. I made the mistake of signing up to this gym over a month ago. The customer service is appalling and when i do get a response its a 'sorry i dont monitor this email'. I have been incorrect charges since signing up and they have tried to turn it back on me even though all was provided and confirmed by them at signing up. No contact details for head office, what a joke of a business. The gym is also very poorly run, they provide no towels to members or inforce towel usage. Do yourself a favour and go elsewhere.

I started my membership (tier one) 5 months ago) at the Lavender Hill gym, and since the beginning most machines don't work, there is constant sewerage smells, there are leaks in the ceiling all the time, and the boiler breaks for several weeks at the time which means the steam room, sauna and showers can't be used.. On top, their staff, albeit nice, is totally useless when it comes to advising members or fixing issues. Most of their staff doesn't have a PT certification so please note that they won't be able to indicate you how to safely exercise. Now that I am trying to cancel the membership (£69 a month!) it's impossible to get in touch with the head office.

2 emails,visits,phone calls. I keep receiving notifications of unpaid fees, they charge me late fees,just because they keep charging my old credit card and no 0 person can fix it.

I have moved overseas and was advised by ff reception to send an email along with a copy of my plane ticket to my home gym (fitness first mosman) to ensure my account was cancelled. Fitness first mosman refused to respond to any of my emails and despite highlighting that I am leaving the country on 16th Jan they continued to charge me fees on the 19th Jan. I called dmyltiple times and sent emails to rectify and no on responded or acknowledged receipt. Very disappointing. When my wife emailed her fitness first gym they cancelled her account immediately as of the 16th. Fitness first mosman continued to charge me. Do not sign up with fitness first mosman!! To they made it extremely difficult to cancel my account due to moving overseas.

Fitness First, Poole. Very impressed with the customer service and staff!!!! My son has been looking for a new gym due to a recent huge price increase of his current gym (DL) He tried several. Fitness First Poole was within walking distance of the Grammar School (all downhill!!), plus offered a great selection of clean equipment and staff on hand to welcome him, help and make him feel at ease. THANK YOU!!! He was brave to go in alone!!! Eilis responded promptly to my membership enquires whilst Stacey was on the door to welcome him with a smile and show him around. He’s happy now, going after school, giving me more time to do the ‘mum chores’ and work!!! 😊 A lovely friendly gym ⭐️

After 10+ years I have to say Fitness First (Dee Why) standards have dropped dramatically. Effectively they're running the gym into the ground with no real maintenance. The mens change rooms which probably has a couple of hundred lockers is now down to 20 that actually work. Complaints about the locker doors started over a year ago and yet just yesterday the response from the desk is "we are next in line after Chatswood - just keep trying different doors" ... it feels like they will ignore all these issues affecting their customers until the lease ends on the premise - sad situation. On rainy days, you will find several buckets on the gym floor catching leaks - that sums it up well.

As we made it clear that we do not want to have any problems or fee or anything when decide to leave, had been told it was easy anytime. Now I want to cancel my membership and get told that I have to pay $245 to do so.

Plus get told with arrogance “12 months is a year”.

Great job.

I am a regular member at Fitness First Hornsby. I gym approx. 5 days a week. I am usually there in the morning from 5am - 7.30am. And every morning the gym is a mess. Today was the last straw. The squat area was a mess. Every station had weights on them and no one except myself and another gym goer was there training in that area. I had to take 5 min to pack up my station first before I was able to start setting up for my training. The leg press had 200kg on it. Left there for the lucky person who needs to use the machine after the night gym goers used it. On the second floor only one container had wipes in it. Like usual the rest of the wipe containers were empty. Now I am not asking much. All I want to do is be able to train in the time I have to train and not spend 20min of my time packing away weights or searching for weight so that I can actually train. The staff that is there, is just there for show. No floor walks, no topping up wipes, nothing. I don't think I ever seen a gym this badly managed. The gym could be really nice, as its big, its got loads of equipment and it is open 24/7. It just requires better management. On a positive note, I saw another receptionist actually do floor walks and packing away weights and equipment. This maybe happened twice over the holiday period. Thank goodness for her!!

Do not join this gym. The manager, Simon Isaacs, is a scammer.

After being a consistent member for 13 years, I moved from Sydney to Perth, where they don't have any Fitness First clubs.

At the end of 2021, I requested that my membership be cancelled multiple times. I didn't pay attention to my bank statement for months and so didn't realize I was still being charged.

When I realized this, I called again and again. I emailed, but still no one was able to cancel my membership. I finally got on to their payment processor and had them cancel it.

I then requested a refund for all the payments they had taken without my consent. The payment processor said they could not issue the refund; it had to come from the manager of the club. They emailed him to request the refund. I called them back a couple weeks later, and they said Simon was not replying to them.

I have made more than 20 phone calls and sent 15 emails, and I am still trying to get a response from Simon the scammer, who will not reply to anything. It has been over a year since I requested that my membership be cancelled.

I have spent countless wasted hours contacting them. If you are having trouble like I have, then call your bank to charge back the money they have taken unlawfully.

Alex Tan the manager at kings cross gym, is one of the best managers I have ever meet. Great customer service.

When I tried to cancel my membership because I was leaving the country, you get very nice front line staff who assured me again and again that payment collection will stop. But then the payment collection would not stop in the backend, I contacted them 3 times, still would not stop, And I continue to get hassled with text and email chaser messages, it’s terrible.

Was very pleasantly surprised by an impromptu Kettlebell class by Norman and Diane. It was amazing. We were taught technique as well as being taken through a great strength building class. Huge thanks to Norman and Diane. I thoroughly enjoyed it. More please in the new year .