Fitness First Reviews 

They’ve been keeping me in check during lock downs, really appreciate them

DO NOT sign up to Fitness First. Once they get your direct debit information, they'll rack up fraudulent charges on your account. I'm diligent with checking my bank records and I've been overcharged by them over $150 in the last 3 months for random things - personal training sessions I never signed up for, membership fees while the gyms haven't been open during Covid. They won't take any responsibility and will dodge your emails so I've had to just block their transactions directly from my bank. Save yourself the headache and find another gym.

The gym in Bangor Gwynedd is excellent. The facilities, the management and the staff are superb.
The staff are professionally trained. They are very polite, friendly and very helpful.
The gym including the swimming pool, the steam room and the jacuzzi are always kept clean and the health and safety is of a very high standard.
I enjoy my time at the gym and I am very pleased with the help and the service I get from the personal trainer and all the staff.
I also would like to thank the manager and her team for providing us with a fantastic welcoming and relaxing place. Thank you.

Hi there

Would like to say this is about fitness first Romford and that the staff there are so friendly and helpful but the equipment is dated and there is not enough lower weights and attachments and there is far to many cardio machines and you could fit in more weight machines

Only reason I am still member is because the staff but I am having to buy my own attachments for the cable machines and at a cost of £70 for a full set do not see why the company can not is so bad

Again if it was not for your staff u have no members at all u need get with times and upgrade or u will go bust

Fitness first does not care much about the customer's health and fitness. Their first priority is sales, subscription and extracting money from their customers as much as possible.

The first time contact with the fitness representative is a massive sales pitch with very little focus or guidance on what fits you well. Then when you are on the floor you will get another sales pitch for personal training.

Rates are never fixed, if you are a good negotiator you get more discounts and others just lose out.

They hide all their clauses in fine print and only comes out when you wish to leave and make it so difficult to go out without paying hefty fines.

Fitness First has poor customer service, rude reception staff, making derogatory comments about members, gossiping behind reception counter. Poorly trained and I imagine they will be actually poor in life as no-one in their right mind would employ them and give them a high salary. This occurs across the eastern suburb branches, Fitness First Bondi Spring street, Fitness First Bondi Westfield, Fitness First Randwick and many of the girls are just rude stand offish and mean girl attitudes. Very disappointing. There are a few mature receptionist who are nice, but unfortunately they rarely work. Having young rude receptionist is ruining the Fitness First Brand. With all the complaints about rude unprofessional staff, just goes unnoticed by Head office, as nothing ever changes. Personal trainers roam the gym floor looking for cash cows. I've spent thousands on PT and never again, PT's will only talk to you to gt money, if you don't book their service all their talking and friendliness evaporates and they blank you. Member consultants are very friendly whilst signing you up then ignore you after you have signed up.

Instructor Feedback : Saideh Akle **Cycle**
Parramatta Fitness First - Macquarie Street
Saideh has a remarkable way of making you work harder than you ever anticipate ....every time :) Like all work outs, you can choose to make it as easy or difficult. Lucky for all the members in Saideh's cycle class, you are determined to give it you utmost with visible results. There are days that you may feel tied, exhausted or simply your brain making excuses, I guarantee that after a Saideh's cycle class you will feel on top of the world, giving your all , thanks to Saideh's positive vibe and encouragement throughout the session. Saideh is one of the main reason why we go back to the gym - Keep up the amazing work as you inspire and encourage your team to be the best that we can be !

So I get kicked out of Castle Hill yesterday for not having a towel.

I go to Parramatta today - I have photos of SIX people treating with no towel!

What a joke.

10 years Platinum and I get thrown out and spoken to like I’m a total moron

Yet morons don’t bring towels to Parramatta..... and it’s nothing.

And you wonder why members get annoyed.

Effen ridiculous

I have photos of six people today. There were more - I couldn’t be bothered taking anymore pics.

Do you want them to follow up??

Customer service is non-existent. They will not do their job properly such as checked in people properly and expect people to check their work for them??

They are fraudster; no other way to define them.

They kept charging me for the last 2 years without any notification or billing information even if I explicitly asked to stop my subscription after the first year. The only way to stop my subscription was to cancel my credit card

I introduce more then 6 new members when I joined your gym. but when I left in emergency and after one week I confirmed to customer care that i cant continue because of emergency. They told me no problem. But now when i deposit cash in my bank account then you deduct all pending amount from my account. My flat cheque got bounce and they charge me AED 800(Bank plus landlord) for that. when your customer care already clear with me about membership then why u deduct that amount.I give you good business and in return i got a loss. i will never suggest to anyone to join you and i will tell me friends to change their gym.

Unable to cancel my membership despite giving valid medical evidence that I cannot safely exercise. A despicable organisation that continues to charge me and refuses to freeze the membership despite me not having attended since my diagnosis. Will be complaining to the ACCC on this matter.

Horrifying service and inflexible staff, trainer was rude, they are definitely not taking customers into consideration

I took the effort to go into Macquarie Fitness First twice, after sending cancellation request emails that went unanswered. I was subsequently told that the person who answers emails "receives a lot" and therefore sometimes doesn't answer. I wish I had this excuse at work.
I was then told that I needed to call an external number (apparently they couldn't do it). The person on the phone told me I needed to send an email to head office, which I did, only for that to also go unanswered.

On both my visits it took three or four people to tell me that they weren't the ones who were able to assist, however they were "extremely apologetic".

The staff at Fitness First Macquarie are possibly the best example to use when refuting the Prime Minister's claim that "...if you're good at your job, you'll get a job." While easy to sign up, my experience of cancelling made me wish I was in a less aggravating situation - such as a Siberian prison or an uncleaned portaloo on the last day of a music festival.

I agree with the previous reviewers regarding cancellation. If you want to cancel, they will charge youbthe full membership fee twice ($43 ×2) for me. Yet, if you continue, they discount your fee. How's that fair? No sympathy at all for those affected by this pandemic.

With regards to the Fitness first CASTLEHILL
in March/April I asked to cancel member ship due to COVID and there was no fee involved free cancellation. They said no lock-in or exit fee why cancel they can freeze !
I chose To freeze .. but they started debuting money from my account and not when I ask them to cancel they are forcing me to pay cancellation fee ! Only back and forth emails and not even putting a stop for my payments !
Such an harassment am facing with them as I am travelling and they asking for proof for everything !
I am going to ombudsman as they are harassing saying
Either pay exit fee
We will not freeze .......which means is money is still being devoted
And now asking for proof of my travelling

Awful experience for customer services!!! Only make a contact if you are not attempting to cancel the membership.
1. you need to notice them 28 days ahead to cancel, and if you notice them after changing the coming fortnight, they will charge you another 2 fortnight.
2. the cancel phone line you at least to wait half hour, and somtimes the phone line will auto shut around 30mins, I spent a entrie morning to reach their cancellation services. Totally waste time!!! Also, I call 4 times to get the cancellation phone number. The first / second time i contact to the local club they redirect me then i wait for 30mins and the call shutdown. The third time i call to the local club agian, they provide me the 1300****** number, I call and then the call end after they are mentioned you can visit all account online. THEN I CALL AGAIN TO THE LOCAL CLUB, FINALLY, THEY GIVE ME THE 02 81** ****. I cannot believe this kind of customer service happening in the Australia.

Fitness First Rockdale:
Awful experience!!! Think twice before making a contract!!!!!
This is the most filthy gym I have ever been to in my life. Bathrooms and steam rooms are so dirty, you can notice mould on the floor. According to the COVID situation, it's an unsafe place to go, people are not following the social distancing. Not cleaning the gym equipment after use.
You cant ever speak to staff, phone or in person, never available.

Terrible service!
I DO NOT recommend this gym!
Dubai Media City Fitness First sold to me membership of total 5 months : 3 months + 2 month of virtual vouchers which later they said will be added to normal usage or I can transfer to someone for free. 3 months later I found out that my Membership is canceled because I HAD to call them and inform that my 2 months vouchers need to add to my package...
Then they start asking me to return to them the vouchers which I never was given!!!!
As a conclusion, they didn't activate my membership and said I have to use manually vouchers which are limited....

Really terrible customer service, incredibly dismissive and condescending. Fitness First unfroze my membership without my permission and resumed direct debits having represented on the phone that my membership freeze could be left in place indefinitely. Everyone I have spoken to is rude and aggressive and clearly don't care at all about the customer experience or retaining their members. Would never recommend someone taking a membership with any Fitness First Gym.