Fitness Parts Warehouse Reviews 

221
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers frequently mention that locating and purchasing the exact replacement components needed for their fitness equipment is exceptionally straightforward and user-friendly. Many buyers also appreciate the reliable quality of the items received, noting that replacements arrive properly packaged and function exactly as expected. However, some customers also noted frustrating issues with delivery times, stating that packages occasionally took several weeks to reach them or suffered from unexpected backorders. Reviewers additionally pointed out that proactive communication regarding shipping updates and overall order status could be significantly improved during these unexpected processing delays.

What people talk about most

Product

Customers report widespread satisfaction with the product, highlighting that replacement parts fit like... See more

Order

Consumers find order to be positive, highlighting smooth and straightforward purchasing experiences.... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times and communication... See more

Service

Reviewers highlight mixed experiences with service quality. While many customers praise the quick service,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that replacement parts fit perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more

Rated 5 out of 5 stars

I am a retired combat vet that has gain a lot of weight. I have been trying to get my elliptical fixed for a whole year. After contacting Fitness Parts warehouse, They was able to get the part out to... See more


Company details

  1. Exercise Equipment Shop

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(221)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks for the help. …

You were able to get and help me get all the parts I needed. I like my elliptical an was so glad I was able to “save it” and not have to toss it.

25 March 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Happy To Help

Rated 5 out of 5 stars

Fixing old stuff is cheaper than buying new stuff

We have a couple of older fitness machines (stationary bicycles) which are built as well (or better) than the new equipment you can buy today. (Unless you really need a lot of gee-whiz high-tech gadgetry -- you probably don't, by the way.) But, even well built equipment may need an occasional new part from time to time. These guys specialize in having those parts and in getting them to you on time.

25 August 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Thank you very much for taking the time to write this. We do our best to provide excelent customer service

Rated 5 out of 5 stars

Great job

Great job. Keep it up.

24 February 2025
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Reply from Fitness Parts Warehouse

THANK YOU WERE DOING OUR BEST!

Rated 3 out of 5 stars

Ordered the part on Jan

Ordered the part on Jan. 13th and received it on Feb. 1st.

28 January 2025
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Reply from Fitness Parts Warehouse

We appologize for the delay on this order. We are working hard on getting orders out as fast as possible

Rated 5 out of 5 stars

Replaced broken part

A new part broke and we were sent a replacement part free of charge.

17 January 2025
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Reply from Fitness Parts Warehouse

Thank You for this, we always want to make sure you get what you ordered!!

Rated 5 out of 5 stars

Easy access to Parts Diagram

I really appreciated the easy access to the diagram of parts for the machine I was repairing... the parts that I needed were quicky sent!
Nice Work

30 December 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

THANK YOU!!!

Rated 5 out of 5 stars

Simple

Simple , quick and easy and was kept well informed

26 December 2024
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Reply from Fitness Parts Warehouse

Glad we could provide excelent customer service

Rated 5 out of 5 stars

Quick and easy order

Quick and easy order.
Super fast delivery. TY!

28 October 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

GLAD WE COULD PROVIDE EXCELENT SERVICE!!!

Rated 5 out of 5 stars

Working with Chris

Working with Chris, has honestly, been a pleasure. He guided me very well through a recent predicament. Chris is a huge asset to your company ~

28 October 2024

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