Fitness Parts Warehouse Reviews 

221
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers had a great experience with this company. Customers frequently mention that finding and ordering the correct replacement parts online is extremely simple, quick, and entirely straightforward. Many people also deeply appreciate the high quality of the products, noting that items arrive well packaged and fit their exercise equipment perfectly. Some reviewers were not happy with slow shipping times and experienced long delivery delays before orders were eventually sent out. Some customers also noted that better communication and clearer updates regarding order status would be very helpful during the waiting period. Buyers also pointed out that shipping expenses can sometimes feel quite high relative to delivery speeds.

What people talk about most

Product

Customers report widespread satisfaction with the product, highlighting that replacement parts fit like... See more

Order

Consumers find order to be positive, highlighting smooth and straightforward purchasing experiences.... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times and communication... See more

Service

Reviewers highlight mixed experiences with service quality. While many customers praise the quick service,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that replacement parts fit perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more

Rated 5 out of 5 stars

I am a retired combat vet that has gain a lot of weight. I have been trying to get my elliptical fixed for a whole year. After contacting Fitness Parts warehouse, They was able to get the part out to... See more


Company details

  1. Exercise Equipment Shop

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(221)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome!!

Awesome!!! My part came right on time. Thank you 🙏🏽

25 June 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

GLAD TO HELP!!

Rated 5 out of 5 stars

Great support team and parts

Great company to order parts from, the ordering system is easy to understand and support team is ready to help and have fast response and shipping.

24 June 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We appreciate your feedback!!

Rated 5 out of 5 stars

My treadmill died (and almost killed me…

My treadmill died (and almost killed me in the process!) and I was super frustrated. Trying to track down the parts was difficult. But my husband called fitness parts warehouse and they tracked it down. Then told him they would call when they received to to make sure it was the right part and was working before they would ask for payment, it did take about 2 weeks, but forn$200 vrs $3000 for a new machine, I was super impressed with the customer service and support, thank you so much!

26 April 2024
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Reply from Fitness Parts Warehouse

THANK YOU FOR THIS 5* REVIEW! GLAD WE COULD HELP!!!

Rated 5 out of 5 stars

Great Customer Service

The initial part from the manufacture was out of spec, I reached out to the support team and got an fast call back and worked through what the issue was. They communicated through the process of the replacement item and facilitated a fast replacement.

17 April 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Glad we could assist you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Been a while since I have experienced that. Went above and beyond what I expected!

17 April 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

SO GLAD TO HEAR WE EXCEEDED YOUR EXPECTATIONS!!!

Rated 5 out of 5 stars

Best customer service

Best customer service. Received a damaged part and immediately call a call to rectify

17 April 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We appologize the part was damaged, were glad we were able to get this resolved!

Rated 5 out of 5 stars

Top Tier Web Store/Support

Chris in customer support has been awesome with helping me find parts, troubleshoot my old treadmill, and even gave advice when I had trouble putting a new part on the machine.

The parts shipped slow, but my treadmill is pretty old so I imagine it took a while to find the parts that I ordered. When I asked for an update, I got an IMMEDIATE reply from an actual person(Chris).

Replies with my follow up questions are answered extremely quickly as well, no matter how mundane they seemed to me. Amazon customer support as an entire team could never expect to be better than Fitness Parts Warehouse's speed and support.

12 April 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

THANK YOU SO MUCH FOR YOU SHARING YOUR THOUGHTS WITH US!!

Rated 5 out of 5 stars

I found the exact parts I needed

I found the exact parts I needed on your website. Clear and straightforward. Ordering was an easy process, pricing was reasonable, and it arrived in perfect condition. I recommend!!

25 March 2024
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Reply from Fitness Parts Warehouse

THANK YOU!!!

Rated 1 out of 5 stars

The curl bushings were not in package

The curl bushings were not in package, only the bolt. I don't need the bolt without the bushings! Please send curl bushings to complete order.

25 March 2024
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We greatly appologize for this inconvience. We shipped this from a third party and they made a mistake. We have emailed and called you

Rated 5 out of 5 stars

Great Service, Competitively Priced Parts

I found the parts I needed to fix my elliptical. Prices were cheaper than the manufacturer's suggested parts outlet and shipping was much cheaper. I had a question on a few of the parts and the customer service was very responsive. I am up and running again and don't have to throw away another piece of fitness equipment.

5 February 2024
Unprompted review
Rated 2 out of 5 stars

Slow wrong part and bad customer care…

Ordered part for my elliptical using their part finder and my model number. Part arrived about a month later. Didn’t fit. They sent me the part number via email of the part they said would fit this time. Had to pay to send back wrong part and then they didn’t refund full amount either(restocking fee). The second part arrived in about 2 weeks. They did respond to the first couple of emails I sent in about 24 hours. The second part did fit but I am pretty sure I entered the model right the first time. There is no discripion of part other than a picture and the descrepracy of the part that didn’t fit was mounting hole that was 1/8 too big

7 February 2024
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Hello,
We regret you had a bad experience. We looked into past orders using your name and found nothing within the last year. If you did order from us, again we appologize for this experience.

Rated 5 out of 5 stars

From the website great experience

From the website, I was able to quickly identify what we needed. We received our order quickly. The parts we ordered fit our machine and I was able to quickly replace the old worn out parts. We will definitely do business with this company again.

29 December 2023
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Reply from Fitness Parts Warehouse

SO HAPPY TO HEAR!

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