FitSleeps Reviews 749

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its responsiveness, helpfulness, and efficiency in resolving issues. Many people find the product to be a game-changer, effectively waking them up gently and improving their morning routines. The user experience is often described as smooth and easy, with many appreciating the simplicity and comfort of the device. However, some customers experienced issues with product quality, such as bands falling off or not fitting well, especially for smaller wrists. There were also instances where orders were incorrect or incomplete, leading to frustration with the ordering process and delivery. A few other people also felt that the product setup could be challenging or that the vibration strength was not always sufficient.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers praise its effectiveness, noting it reliably... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the product as solid, well-built, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The FitSleeps alarm works exactly as advertised. The vibration is strong enough to wake me up reliably without disturbing my partner. It’s a solid, well-built product that has definitely improved my... See more

Rated 4 out of 5 stars

The vibrations wake me up except the band normally falls off. Overall when the band stays on the vibrations work perfect and wake me up almost every time. My only problem is the band usually falls off... See more

Company replied

Rated 5 out of 5 stars

I ordered a vibrating wristband for my son. When it arrived, it was only the band without the mechanical interior piece that vibrates. I emailed customer support and they replied back right away. The... See more

Company replied

Rated 5 out of 5 stars

This product has been a lifesaver - I now reliably wake up at the same time every morning, and my alarm clock no longer wakes up my wife or child sleeping in the room next door - which is awesome and... See more

Company replied


Company details

Written by the company

We created an innovative wake up solution for an energetic start to your day. Improve your sleep quality and live better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

749 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Overpriced junk

Overpriced junk. Cheap, poorly made device. One button interface is painful to navigate. No app, Bluetooth, or other integration. Vibration on "Pro" model was weak and completely useless. Return process was excessively difficult and I was charged nearly $20 to cover the return shipping. Do not buy this product.

2 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi Nate,

Thanks for your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the vibration, interface, and return process, this isn’t the experience we aim to provide.

We couldn’t locate your details from this review, but we’d like to make this right. Please email us at thomas@fitsleeps.com
and we’ll be happy to assist.

-FitSleeps Team

Rated 5 out of 5 stars

Early Riser for work

The vibration works really well and gets me up in the mornings

31 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the feedback. Glad the alarm works really well for you!

Rated 1 out of 5 stars

Buyer beware

I ordered the alarm and I received a confirmation email that had my name, mailing address and was sent to my email. Then two days later I received a message from fitsleeps customer service asking me for my address? Now I can’t get there service department to answer any emails or anything. They just ghost me. They got my money but they won’t give me my product or answer my email.

27 March 2026
Unprompted review
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Reply from FitSleeps

Hi Chris,

Thanks for your feedback, we understand how this situation can feel frustrating.

We’ve reviewed your email thread, and the request for your address was for security and verification purposes, as there were two similar names in our system.

Regarding the delay in replies, we do have a 24-hour response time. Sending multiple messages in the same thread can sometimes reset its position in the queue, but we want to assure you that you were not being ignored.

As for your order, it is currently in international transit and will pass through customs.

We’ve sent you an email with more details and we’re here to help get this resolved for you.

-FitSleeps Team

Rated 5 out of 5 stars

Really wakes me up better than the…

Really wakes me up better than the normal alarm clock , and I have early mornings wake up sometimes at 3 .00h in the morning

30 March 2026
Unprompted review
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Reply from FitSleeps

Hi! Thanks for the review. Glad the alarm wakes you up better than the other alarms.

Rated 5 out of 5 stars

An overall success

Incredible concept with awesome results! Waking up timely is easier than ever with another level to the experience. It truly carries out the task. And the individualness of it all without waking anyone near you is absolutely the bestseller here. I bought the Pro version and love the added extras of more alarms and escalating intensity on pulses. I would recommend the pro without any hesitation.

28 March 2026
Unprompted review
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Reply from FitSleeps

Ho, thanks for the positive feedback. Glad that you like product!

Rated 5 out of 5 stars

Break the Bank

Customer service is top of the line with personal feedback for my specific circumstances. The fitsleep works as a perfect alternative if you don’t want to break the bank for an alarm clock.

26 March 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and service.
:)

Rated 5 out of 5 stars

Bought my first fitsleep few months ago…

Bought my first fitsleep few months ago and stop working few days after delivery. I reach out to Lukas for customer assistance and fix my problem fast with a new fitsleep without to much hustle. Recommend the product because of the product itself but even more for the customer service. This is rare nowadays

17 December 2025
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service and the product!

Rated 5 out of 5 stars

Customer service is fast and courteous!

Customer service is fast and courteous!
I made an error in ordering and inquired as to how to rectify the situation. A positive response came in short order and am very happy with the end result.
I will recommend them in a heartbeat.

25 March 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks a lot for sharing your experience. Glad that you like our service.

Rated 5 out of 5 stars

Highly recommend

Love this alarm, I wake up gentler and start my days off on a good note rather than startled and stressed. Normally set a backup alarm on my phone but haven’t even once slept through the vibrations and am always up and about by the time my phone rings. Kind and quick to respond customer service team too!

25 March 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product and service. :)

Rated 5 out of 5 stars

Awesome minimalist watch/alarm band

I was recently gifted a fitsleeps alarm band and loved it from the time I started using it. It doesn't wake my wife when im getting up easier than her. It's minimalist design is perfect, just what I've been wanting. Highly recommend the product.
To add to the product is the awesome customer support. The latch just broke and once the company was notified, they immediately acknowledged the issue and offered to send un upgrades band for free.

24 March 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our product and service :)

Rated 5 out of 5 stars

HEAVY SLEEPER LIKE ME?

My mornings would be a constant battle trying to wake up, not waking up, causing fights between my partner and I. I thought what the heck 100% satisfaction or send it back why not? Best “Alarm clock” I’ve ever had and it doubles as a watch lol! Gets me up on the first vibrate every time.

23 March 2026
Unprompted review
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Reply from FitSleeps

Hi, thanks for sharing your positive experience. Glad that you like our product and is working well for you.

Rated 1 out of 5 stars

Can't trust them.

I placed my order for two watches and added on one waterproof feature and two chargers. After a week of waiting, my order finally shipped. I was sent two watches, not waterproofed, and one charger. This started an unbelievably frustrating series of emails back and forth with Lukas,the Customer Service associate. I was asked to send a photo of everything I received and he tried to tell me I received everything I ordered. I didn't. Then he tried to tell me the notation on the boxes were proof that they were waterproofed. There is zero notation on either box.I had to ask three times to be able to return them. They are currently attempting to get me to keep them and they'll refund me 50%. Now they want to charge me $20 to return them. This company is a complete fraud.

24 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi Charlene,

We’re really sorry to hear about your experience, and we understand your frustration.

We’ve sent you an email to clarify the situation and work toward a proper resolution, including the missing item and your return request.

Please check your inbox (and spam folder just in case), and we’ll take care of this for you as quickly as possible.

-FitSleeps Team

Rated 5 out of 5 stars

Amazing Alarm

I didnt know there was a simple solution like this to stop oversleeping and take back control over my nights and mornings. Crazy. Easy and simple product that has made a big impact for me.

24 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm is working well for you.

Rated 5 out of 5 stars

Love it!

So far, my fitsleeps band is working well and waking me up. I love it!

23 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm band is working well for you.

Rated 5 out of 5 stars

The band works great

The band works great! My only issue was with the band but with the new band design that solves my problems.

It vibrates to wake me up, I am a heavy sleeper and I definitely feel it and it wakes me up

23 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the feedback. Glad that you like our product.

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