Five Leafs Reviews 475

Reply from Five Leafs

Nov 19, 2025

Hi Clemente,

Thank you for taking the time to share your feedback, we genuinely appreciate you explaining the situation.

We are very sorry to hear that the jacket you received did not meet your expectations. Please note that whenever there is an issue with quality or any mistake from our side, we always offer our customers a full refund or a free reshipment, depending on what they prefer.

It appears that the item you received may have come from a faulty production batch, and we sincerely apologies for this. We are fully committed to fixing this for you.

We kindly ask you to contact us directly, and we will immediately arrange either a full refund (you can keep the item) or a reshipment in perfect condition — whichever option works best for you.

We are here to help and want to ensure you receive the service and quality you deserve.
FiveLeafs Support Team

Reply from Five Leafs

Nov 17, 2025

Hi Ilyes,

Thank you for taking the time to share your feedback — we truly appreciate every customer’s opinion.

We are very sorry to hear that you were disappointed with your experience. Please know that we always help our customers whenever they contact us, and if there is ever an issue with quality, sizing, or an item received, we are always ready to review it and fix it immediately.

Regarding the TikTok “free item” offer, we kindly want to clarify that this is part of our official policy, and we always inform customers about the conditions before asking for a video. In your case, you did not contact us before making the video or ask about the requirements, so unfortunately there seems to have been a misunderstanding — but we would have been happy to explain everything if you had reached out first.

If you are still experiencing any issue with your items — whether it’s quality, sizing, or anything else — please contact us directly. We we will do our best to resolve it for you as quickly as possible.

Reply from Five Leafs

Nov 16, 2025

Hi Luka,

Thank you for sharing your feedback, we truly appreciate you taking the time to let us know about your experience, and we are very sorry to hear how disappointed you feel.

We would like to clarify that we have carefully checked our system, and unfortunately, we are unable to find any order under your name or any previous contact from you regarding this matter.

Please rest assured that we are not a scam. We are a legitimate brand, and we always deliver orders to our valued customers. Thousands of customers receive their packages from us every single week.

Sometimes delays can occur due to customs processing or the carrier’s internal scheduling, these situations are beyond our control, but they do not mean the package won’t arrive. Every order is processed, shipped, and delivered.

We truly want to help you, and we would be grateful if you could contact us directly.

Once we receive this information, we will immediately check the status of your order and provide you with the latest updates.

Thank you again for your review, your feedback is very important to us, and we look forward to assisting you as soon as we hear from you.

Reply from Five Leafs

Nov 19, 2025

Hi Noah,
Thank you for sharing your feedback. We have carefully checked our system, and according to our records, your package has been successfully delivered.
Your review states that you did not receive the jacket, but this information is incorrect and does not reflect the actual delivery status of your order. Reviews based on false details can negatively impact our small and growing brand, especially when we work hard to provide a reliable and positive experience for all customers.
We kindly ask you to update your review to reflect the correct information. If you are facing any issues with the item you received, please contact our support team directly — we are always here to help and resolve any concerns.

Thank you for your understanding.
FiveLeafs Support Team