Good speedy services
Good services, quickly delivered our second project order. Hope to receive good support again if we need that
12 August 2023
Unprompted review
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Company details
Written by the company
We make your FiveM dreams become a reality. Fivemroleplay helps establish the missing connection between community leaders and the communities. Let us connect you to the development team your community deserves. Just here to learn about FiveM Roleplay? Don't worry, that's covered too.
Contact info
Need better Customer service
Ok so As you can see from the client service comments. I have used this service last year and was please with the outcome. However, This Jan when i placed an order. I had to complain on this platform before fivemroleplay cared to respond to my numerus attempts to communicate. Ultimately I took a loss on my service order because supposedly the original dev was on vacation for over 30 days, right? Then i decided to give fivemroleplay one more chance march 1st. So i payed for another developer service order. Order #12487 was placed on March 1, 2023 and is currently Processing. So this order was supposed to take about two to three weeks to complete. I received an email on march 21st stating that my order is complete and they were emailing me to confirm my delivery email. I have tried to communicate through there website and have sent more then one email requesting confirmation. I am simply trying to confirm my email and receive my order. For some reason this company only responds to messages placed on trustpilot. So hopefully i will get my order. Ok so it’s now official as of 4/1/23 no communication this company basically not provided the service I paid for and has not communicated otherwise. Avoid this company!
20 March 2023
Unprompted review
Reply from Fivemroleplay.com
Dear alldollazkount,
Thank you for sharing your feedback. We deeply regret the inconvenience and frustration you faced with our customer service. We understand that we fell short of your expectations in terms of communication and order delivery.
We have carefully reviewed the issues you raised and acknowledge that we didn't meet our own standards. While we sometimes need to outsource developers during busy periods, we realize this can lead to an unsatisfactory experience. We want to assure you that we have made changes and are further actively improving our customer service to ensure prompt resolution of all inquiries and concerns.
We apologize for the confusion and inconvenience caused by your specific order. Your feedback is highly valuable, and we will use it to prevent similar situations in the future. We apologize for not meeting our commitment to excellence.
If there's anything else we can do to assist you or address any further concerns, please contact us at hello@fivemroleplay.com. We appreciate your understanding and hope to regain your trust in the very near future.
Best regards,
Cassy
Client Management
n0tst3#1337 was the dev assigned to my…
n0tst3#1337 was the dev assigned to my order and he was perfect did everything i asked and more plus he kept and contact and wrote me helpful notes and such 10/10 looking forward to working with him again
9 August 2022
Reply from Fivemroleplay.com
Hello Elijah,
Thank you for your valued feedback! I'm glad our service was up to your standard! I'll be sure to relay your feedback to the relevant developer. Thanks again for your continued custom.
Thanks
Team Fivemroleplay.com
Took time to get gift card
12 June 2022
Reply from Fivemroleplay.com
Hello Mr Garden, Thank you for your feedback. On the day you had purchased the gift card, we switched email service providers and our development team was unaware of an ongoing issue with deliverability in relation to iCloud Addresses. This issue has now been fully rectified and I can see your gift card was issued and delivered to the email provided. We're sorry we weren't able to earn 5 stars from you! P.S I have sent an email to your registered email address containing a 10% OFF code for your next order.
Thanks
Team Fivemroleplay.com
Thanks! OCERP
Quick service and good communication with them, delivered our logos in less than 3hours! ty
18 February 2022
Unprompted review
Reply from Fivemroleplay.com
Hello Ryan-Lee!
Thank you for your valued feedback! We hope to serve you again in the near future! We have sent an email to your registered email address containing a 10% OFF code for your next order.
Thanks
Team Fivemroleplay.com
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