I have recently had my car repaired by Auto fix Aberdare after going through my Insurance Company, I have had to get my car repaired due being in a hit and run. The staff are very friendly and explain... See more
Location
Switch locationUnit 4 & 5, Aberaman Industrial Estate, CF44 6DA Aberdare, Mid Glamorgan, GB
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See what reviewers are saying
Our car was truly restored to as new condition after its run-in with a low brick wall. I cannot fault the quality of the repair work. I have to say that the on-line "progress clock" was of little us... See more
Although it took a few weeks to get my vehicle into the garage for repair. (No fault of fix Auto). Once in the garage I was surprised at the quick turnaround and how happy I was with the high qu... See more
Brilliant garage, the staff are so helpful and friendly and really do go above and beyond. My car was repaired to such a high standard and on collecting the car it was immaculate, looking brand new. G... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #12 of 17 best companies in Car Body Shop
- #8 of 8 best companies in Vehicle Dent Removal Service
- #33 of 63 best companies in Vehicle Repair
- #28 of 56 best companies in Car service
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 4 & 5, Aberaman Industrial Estate, CF44 6DA, Aberdare, Mid Glamorgan, United Kingdom
- 01685 888150
4.8
Excellent
112 reviews
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The experience I had was unfortunate
The experience I had was unfortunate. My car was repaired after being involved in a rear impact, on collection the back lights were not working.
When contacting the garage there were unhelpful and apparently not liable for any faults. The bear minimum was done on my car.
The receptionist was very rude and unhelpful. I really wouldn’t recommend this garage.
31 January 2022
Reply from Fix Auto UK - Fix Auto Aberdare
we are very sorry that you appear to have experienced an issue with your vehicle following repairs I have checked the system notes and it would appear that when you made the team aware of the light problem you were advised to bring vehicle to the site for investigation, even though the issue would appear to be unrelated to the area of repairs, which you turned down, we are more than happy to check the issue for you on site.
We waited four months for our car to be…
We waited four months for our car to be repaired, communication was poor from Fix Auto I had to make contact with them on a number of occasions and never got direct answers just excuses. Had to chase everything up myself including the part for my car which was eventually done after I had to correspond with a dealership on several occasions myself, customer service needs to be greatly improved.
23 December 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments surrounding the communication are relayed to those that dealt with your repair at Fix Auto Aberdare.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
They did a very good job I must say…
They did a very good job I must say although I had to wait 2 weeks to get my car back.
22 December 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for your review
We are sorry for the time your repair took
My car was repaired by fix auto…
My car was repaired by fix auto Aberdare after reading the reviews I was unsure. Having collected it today I was thrilled with how my car looked. It looked like new after a nasty accident.
They did a fantastic job and I would recommend fix auto to anyone. The repair did take nearly 5 weeks but my car looked so good it was worth the wait.
9 December 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for taking the time to review
Repair to Vauxhall Astra
The repair took a bit longer than expected but, with everything that's going on at the moment it is understandable.
I was more than satisfied with the repair to the hatchback door, they did a wonderful job. I was also pleasantly surprised at the confition I received the car back, it was valeted to a great standard. Could you please feedback my thanks and gratitude to the people involved in the work on my car.
29 November 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for your review
we will pass on your thanks to all those involved in this repair
Excellent service
Excellent service. Very professional and comprehensive repair carried out on my vehicle.
11 November 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for taking the time to write a review
God job but took a long time
The repair looks very good but I did feel that I was without my car for a long time (3 weeks). Although a courtecy car was provided I didn't feel comfortable with it and was releaved to have my own car back. Staff were friendly but it did take a long time to get through to reception - several times I had to give up.
20 October 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for your review
We have taken on board your comments
good experience
Good service and good repair cant ask for anything else
18 October 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Paul,
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience and will ensure your comments are fed back to our team.
Thanks again and have a great day!
absolute waste of space been waiting…
absolute waste of space been waiting nearly 3months to get car in for repair was arranged to today but guess what parts are still not in even after telling the insurance company they had all the parts in very disorganised im now taking my car to another approved repairer as i just dont feel comfortable with thier sevice and reading a lot of bad reviews when asessing the car for the insurance it was just a quick look over a few pics and that was it all of about 45 seconds I did point out one part and it was oh yes didnt see that so not good avoid
18 October 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Hello Lisa,
Thank you for taking the time to review our services. We would like to apologise for our delayed response and have ensured your comments have been relayed to the appropriate departments.
We would also like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Many thanks
Fix Auto UK
Repair was sub standard.
Repair was sub standard.
Few bolts missing from trim and a half hearted attempt at putting stuff back correctly. I think this just come down to whoever was doing the job.
I don't know if they have a final inspection before allowing the vehicle to leave but once I got it home I could find a few things that was not done properly.
I also had a side job done with them separate from the insurance and when I pick it up the paint was still soft / almost wet. I signed all the paperwork before having a look at the vehicle. I wish I checked it over first as there was nothing I could say once I signed to say I was happy.
5 October 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Very helpful friendly staff
Very helpful friendly staff, sounds expensive but work standards are very good.
14 September 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Robin, Thank you for your kind words and for taking the time to leave us a review. We are glad to hear you're happy with our standard of work and our friendly staff here at Fix Auto Aberdare.
Many Thanks, Fix Auto Aberdare.
Very pleased with the outcome excellent…
Very pleased with the outcome excellent spray job very professional from start to finish very pleasant workforce thank you.
1 September 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Good Afternoon Patricia,
Thank you for taking the time to leave us a lovely review, we are pleased to hear that you're happy with the work and the overall outcome of your cars repair journey.
Thank you,
Fix Auto Aberdare
Fantastic service from start to finish
Fantastic service from start to finish. My car looks like new. Very professional, lovely loan car which was delivered to me which saved a lot of stress. Staff were lovely and great at communicating. Would definitely recommend.
21 August 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Claire, This review has made our day! Thank you so much for taking the time to leave us such a lovely review. We are grateful for your kind words.
Thank you,
Fix Auto Aberdare
My car was fixed
My car was fixed , throughout the process I felt the staff I spoke to were used to dealing with people like me , they gave the impression that they were working for Aviva and not me.
When I collected the vehicle I was given the key and drove off , I had hoped for a walk around showing me what they had done but no chance
21 August 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
Reply from Fix Auto UK - Fix Auto Aberdare
Good Morning,
Thank you for taking the time to leave your feedback and we apologise for a slow response.
We're sorry your experience didn't match your expectations as we pride ourselves in our service and repairs. We've taken on board your comments and will continue to offer rectification where necessary.
Great service and repair
18 August 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi, Thank you for taking the time to review us and for your lovely feedback.
Many Thanks,
Fix Auto Aberdare
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Deborah, Thank you for taking the time to review us and for such a lovely comment. We are pleased to see that you're happy with the overall repairs.
Many Thanks, Fix Auto Aberdare.
No problem repairs
No problem repairs. Contacted me within an hour of reporting the accident to the insurance company. Kept me informed at each step and a week prior to the vehicles return they give me an estimate on work completion date,
21 July 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Simon, Thank you for taking the time to review us. We are pleased to see that you're happy with the full Journey of your vehicle's repairs. Thank you for your lovely words, I'll pass them on to our team.
Many Thanks, Fix Auto Aberdare.
Great job done on the car
Great job done on the car. Kept me informed about when the car would be ready. Would definitely recommend their use.
16 July 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Steve,
Thank you for taking the time to review us and leave such lovely words, we're happy to hear that you're pleased with the repairs carried out.
Many Thanks,
Fix Auto Aberdare
Very good work done on my car and super…
Very good work done on my car and super customer service
6 July 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Jordan,
Thank you for taking the time to leave us a review, We are pleased to hear that you're happy with the work carried out on your vehicle. I will pass on the kind words to our team.
Many Thanks,
Fix Auto Aberdare
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