From start to finish these guys have been so helpful, professional, friendly and knowledgeable. They've listened to me stressing over having had an accident and answered all my concerns. My car c... See more
Location
Switch location1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE Derby, Derbyshire, GB
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See what reviewers are saying
Good communication. Car picked up at time arranged. Text messages throughout with estimated date repair would be finished. Car finished a week earlier than expected and delivered back to me clean insi... See more
Company replied
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back s... See more
From start to finish an excellent job carried out by really professional and helpful people Being an older lady they were very patient with me when I was anxious. As to the work its of an exceptional... See more
Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #25 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Derby
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE, Derby, Derbyshire, United Kingdom
- 01773 531 818
4.2
Great
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent Service
Very helpful staff when ringing the office, understand they are very busy but calls always returned when promised. Liked the online progress report you could check daily. Excellent service with delivering courtesy car and pick up when our car returned.
9 September 2025
brilliant service
28 August 2025
They did a fantastic job on my truck
They did a fantastic job on my truck. It came back to me spotless. They were very friendly and also very helpful. Would highly recommend
4 August 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Repair
Good communication from the team. Very happy with the repair that’s been carried out
25 April 2025
Reply from Fix Auto UK - Fix Auto Derby
We appreciate your kind words and are glad to hear you were happy with the communication and repair.
Great service.
Great service.
The team keeps you up to date on the process.
Friendly staff and very helpful
17 April 2025
Reply from Fix Auto UK - Fix Auto Derby
Thank you for your kind review! We're so happy to hear you were pleased with our service and the team's communication. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Top Quality Work
Amazing service and Top quality work on my car to restore it after a bus hit it.
5 February 2025
Reply from Fix Auto UK - Fix Auto Derby
We're thrilled to hear about your positive experience! It's fantastic to know you were happy with the service and quality of work we provided. We strive to deliver exceptional results for our customers, and your feedback is greatly appreciated.
Almost 5 stars!!
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back seat and not replaced. Unable to lift the boot floor to check for one other item so don't know if it's missing.
13 February 2025
Amazing communication
Amazing communication! Collection and delivery of the car. Great repair. Highly recommend
13 February 2025
Reply from Fix Auto UK - Fix Auto Derby
We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our communication, collection and delivery, and repair services.
My car was repaired by Fix Auto Derby…
My car was repaired by Fix Auto Derby as recommended by an insurance company. They were extremely efficient from booking my car in to delivering it a few days later all sorted. The repair was very good. The people I dealt with were polite and professional. I was happy with the service.
25 September 2024
Efficient service good work and kept me…
Efficient service good work and kept me informed of progress
8 August 2024
Excellent service & work
Followed through on their promise of when car would be complete. Professional and delivered car to my door. Seemless transaction.
26 July 2024
Reply from Fix Auto UK - Fix Auto Derby
Hi, thank you for your positive feedback.
We are always working to improve our services and we're very happy to hear that you had a good experience.
Thank you from all of the team at Fix Auto Derby.
6 month journey for one wing mirror
Took from 8th of December to June to actually provide a quote to our insurer so we can get the repair authorised, poor communication throughout about the delay. Cancelled the first arranged collection on the day it was due to happen and then I had to prompt again for another date. Despite sending emails to change it, still spelling my wife’s name wrong even on this review request…
9 July 2024
Reply from Fix Auto UK - Fix Auto Derby
Hi, we apologize for the very poor experience that you have received from our company and changes have been made to prevent events such as this happening in the future.
We would like to thank you for your review so we can continue to develop and improve our services.
Fix Auto Derby
Good service
Very friendly staff; car was picked up at our home; it was obviously washed and hoovered before we got it back; job was done nicely
9 July 2024
Reply from Fix Auto UK - Fix Auto Derby
Hi Sarah, as discussed on the phone, we would like to thank you for your review, and the feedback will passed onto the members of staff.
Thank you.
Fix Auto Derby
Didn’t get any update on my car I…
Didn’t get any update on my car I eventually got a courtesy car that wasn’t very clean looked like dogs had been in it as there were loads of dog hairs in it and as I suffer with allergies it wasn’t very good
7 March 2024
Reply from Fix Auto UK - Fix Auto Derby
Hi,
We apologize that you did not receive updates on your vehicle whilst it was with us, we had technical phone line and internet issues over the last few weeks.
Regarding the courtesy vehicle, we do have a no pets policy. As a result of this occasion, this has been raised internally and additional measures have been put into place.
For the inconvenience that this has caused, we can offer you a complimentary valet.
Please could you give us a call or send an email to - derby@fixauto.co.uk - with your availability and we will get back to you.
Thank you.
At first they were very reassuring and…
At first they were very reassuring and i trusted the repairs would go well. Almost 3wks later i get a text that my car is ready, i called for hours to arrange a pick up time nobody answered. Eventually i went to collect my car unannounced to be told phones are down, thats fine. Car had been washed on the outside, looked nice. Get home to realise they haven't put my arial back and the bumper is not alined. Been calling for over a week, not answers.
19 February 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Derby
Hi,
Firstly, apologies that the aerial was not placed back onto your vehicle during its quality control stage. This has been raised internally to prevent this from happening in the future.
Regarding our phone line issues, we have made changes to enable to correspond with customers via email, SMS & WhatsApp.
We are sorry that your accident repair experience with us was not satisfactory, and we will continue to make changes to improve customer experiences moving forward.
Thank you.
My car is home and looking great!
Fix Auto Derby kept me apprised at each point whilst our car was in their workshop for a repair following an accident. I really appreciated them keeping me up to date with progress over a lengthy period and dealing with the insurance company. Thank you.
19 February 2024
Reply from Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Very friendly & efficient & good…
Very friendly & efficient & good quality work done. Thanks
10 January 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Speedy repair done with expertise
Speedy repair done with expertise. Highly recommended
9 February 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
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