We were impressed with their efficiency from the receptionists to the mechanics.The repair was carried out without fuss. After the car had been valeted I noticed some scratches that would have resulte... See more
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Very pleased with the way the repairs were handled. Kept up to date on the progress on a regular basis. Many thank for a smooth process where the accident was a less than happy experience.
Quick collection and repair, returned within 3 working days. Only issue was 2 courtesy cars had been arranged but that’s more to do with Direct Line.
My insurance company selected this body repair shop. The quality of the work itself was excellent — the car looks as good as new, and I’m very happy with the finish. However, communication throug... See more
Company replied
Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #24 of 53 best companies in Car service
About Fix Auto UK - Fix Auto Hereford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
2829, Foley Trading Estate, HR1 2SF, Hereford, England, United Kingdom
- 01432 683857
4.6
Excellent
30 reviews
Asks customers to review
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Very pleased with the way the repairs…
Very pleased with the way the repairs were handled. Kept up to date on the progress on a regular basis. Many thank for a smooth process where the accident was a less than happy experience.
17 July 2026
Quick collection and repair
Quick collection and repair, returned within 3 working days. Only issue was 2 courtesy cars had been arranged but that’s more to do with Direct Line.
15 July 2026
We were impressed with their efficiency…
We were impressed with their efficiency from the receptionists to the mechanics.The repair was carried out without fuss. After the car had been valeted I noticed some scratches that would have resulted from the same incident. The Fix Auto manager immediately sorted the scratches out without any fuss I would strongly recommend Fix Auto Hereford to anyone wanting crash repairs.
7 July 2026
Great communication and friendly…
Great communication and friendly service. Repair was spot on.
26 June 2026
Car repair
Kept well informed throughout process and repair carried out to a high standard
13 May 2026
Very well organised from dropping the…
Very well organised from dropping the car off and the work is of a very high standard and also very punctual to picking it up fab😀😀😀
7 May 2026
Car repair
Very helpful and friendly staff.Very pleased with the standard and finish of the completed work
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exactly what is needed
They collected and returned the car, repaired and cleaned inside and out. Lovely people to deal with
23 March 2026
Reply from Fix Auto UK - Fix Auto Hereford
Hi Rhys, Thank you for the kind words and 5 star review, it means a lot!
Reply from Fix Auto UK - Fix Auto Hereford
Hi Konrad. Thank you for the 5 star review. it means a lot.
Great Repair Work, Let Down by Poor Communication
My insurance company selected this body repair shop. The quality of the work itself was excellent — the car looks as good as new, and I’m very happy with the finish.
However, communication throughout the process was poor. I had informed them in advance that I was in the middle of moving house, and even messaged two days before my move to check on delivery. At that point, I was told the car wouldn’t be returned in time, which caused unnecessary stress during an already busy situation.
Thankfully, they were able to get the car back to me in time in the end. While I appreciate that outcome, clearer and more reliable communication would have made the whole experience much smoother.
4 March 2026
Reply from Fix Auto UK - Fix Auto Hereford
Hi Richard,
Thank you for taking the time to share your experience.
We pride ourselves on our communication and the way we keep our customers updated throughout the process, so we sincerely apologise that we fell short in this instance. We understand that moving house can be a stressful time, and we’re pleased that we were able to reach the mark in the end.
I will be sure to pass your feedback on to the team, both the praise for the technicians who carried out the repair and a reminder to our customer service staff about the importance of keeping customers informed.
Best regards,
Great service
My car was collected as agreed by two very friendly people, the work was carried out as per the agreed schedule, and the car came back to me fully repaired and I was very happy with the repair. The car was nicely valeted and looked great.
5 March 2026
Reply from Fix Auto UK - Fix Auto Hereford
Hi Neil,
We appreciate you taking the time to leave us a review. It's great to know you were happy with the completed repair!
The collection and drop off were very…, see above.
The collection and drop off were very well co-ordinated.
The collection staff need some method of company identification, turning up at the door and asking for the car keys chancing it. If the guy had not allowed me to photo his licence I would not have given him the keys.
Disappointment all round.
16 February 2026
Reply from Fix Auto UK - Fix Auto Hereford
Hi Bob Douglas,
We're happy the collection and drop-off were coordinated well. We appreciate your feedback regarding the collection staff's identification. We'll look to address this to ensure a more secure experience in the future. Thank you for bringing this to our attention.
We were very impressed with the efficiency and friendliness
We were very impressed with the service. Very professional and efficient. Lovely people.
5 February 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thanks so much for taking the time to review us Fiona. We really appreciate it. Will pass on your kind words to all of our staff. Cheers, from all of us at Fix Auto Hereford!
Lovely friendly staff
Lovely friendly staff , very good service . Car cleaned to a very good standard through out . Even dropped the car back off for me 😊
Highly recommend
11 February 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thanks for the kind words Jade 😊Glad we could earn your recommendation as well!
Generally all good
Generally all good, not always able to get a response when contacted by phone.
28 January 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thank you for your feedback. We’re pleased to hear that overall your experience was good.
We’re sorry to hear that you weren’t always able to get through to us by phone. At busy times the workshop and reception can both be tied up, but this isn’t the level of service we aim to provide and we appreciate you flagging it.
Your comments have been noted and will help us improve our communication going forward. Thank you again for taking the time to leave a review
Fantastic service from start to finish
Fantastic service from start to finish, and brilliant standard of work on my BMW xx
2 February 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thank you for your 5 star review, it means a lot.
What a gem I found in Fix Auto…
What a gem I found in Fix Auto Hereford. They actually repaired my car door which other garages couldn't (or weren't interested because of its age).
The gentleman who repaired it didn't even charge me anything!
Whilst I was waiting, the lovely Charlotte made me a cup of coffee. They were both friendly and chatty. Such nice people.
Excellent body shop. I can thoroughly recommend them.
3 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Hereford
Thank you so much for taking the time to leave such a lovely review. We’re happy to hear that we were able to help, especially after you’d had no luck elsewhere. Kind regards Fix Auto Hereford
Kept me updated on everything
Kept me updated on everything, super fast service very helpful the work was carried out to a very high standard no complaints at all would definitely recommend
22 January 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thank you for the 5 star review! We really appreciate your kind words and recommendation.
Car repair
Friendly team nothing was too much.
Car was collected and delivered back to my home promptly .All repairs have been done to a high standard and my mini looks pristine.
Thanks 👍
20 January 2026
Reply from Fix Auto UK - Fix Auto Hereford
Thank you for the 5 Star Review
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