Fix Auto UK - Fix Auto Lichfield Reviews 

226
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TrustScore 5 out of 5

4.9

Crossfield Industrial Estate, WS13 6RJ Lichfield, Staffordshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I was recommended by a friend Tony Jackson who has been in the car industry for many years. once arriving the reception staff were welcoming, I was then seen very quickly by the estimator Sam who took... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and happy to help with any queries we had. They made the whole experience stress free for us. We are completely happy with the repairs carried out.

Company replied

Rated 5 out of 5 stars

Second time this company has helped. First, fixing my car through a no fault accident. Secondly replacing my bulb for an mot failure. Which doesn't sound like a big job. But the quote I had at a... See more

Company replied

Rated 4 out of 5 stars

The process was nice and easy, friendly staff and all repairs - timescales clearly explained. The repair itself is excellent, the only downside being that as it required the removal of two damaged doo... See more

Company replied


Company details

  1. Vehicle repair shop
  2. also in
  3. Car Body Shop
  4. Car service
  5. Vehicle Dent Removal Service
  6. Vehicle Repair

About Fix Auto UK - Fix Auto Lichfield

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Crossfield Industrial Estate, WS13 6RJ, Lichfield, Staffordshire, United Kingdom

  • 01543 263377

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

5,644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Really good communications from start to finish. Repairs were quick and well done. Courtesy car was supplied and basically, can't fault the service.

22 January 2025
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for your review Mr Smith! We're so glad you're happy with the work!

Many thanks
The Fix Auto Team

Rated 5 out of 5 stars

Highly recommend

Great experience with Fix Auto Lichfield. Ben was super helpful throughout the process and always on hand to contact with any questions / updates. Would highly recommend.

7 January 2025
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Hi Hannah

Thank you so much for your lovely review! If there is anything we can help with in the future please do not hesitate to get in touch!

Many thanks
The Fix Auto Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Worked out the best time to do the repair which fitted in with our requirements.
Work done on time and an excellent job.
I wouldn't hesitate to recommend and use them again.

6 January 2025
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you very much for your review, happy we could be of service.

Rated 5 out of 5 stars

Front grill on tigaun

Really great service very pleased with work done highly recommended

15 January 2025
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you so much for your lovely review! If you need anything in the future please just give us a call!

Many thanks
The Fix Auto Team

Rated 5 out of 5 stars

Really good communication and…

Really good communication and organisation - excellent and professional service all round

8 January 2025
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you so much for your lovely review! If there is anything you need in the future please don't hesitate to give us a call!

Many thanks
The Fix Auto Team

Rated 5 out of 5 stars

I used FIX AUTO through my insurance

I used FIX AUTO through my insurance. Their communication and helpfulness was exceptional. The work on my car was completed efficiently and to a high standard.

2 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Hi Olivia, thank you so much for the lovely review! We are so glad you're happy with the service. If there is anything we can help with in the future please get in touch!

The Fix Auto Team

Rated 5 out of 5 stars

Great service

Used fix auto through my insurance and the service was great from start to finish. Would definitely recommend.

2 December 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for your review, please do not hesitate to contact us if you require our services again !

Rated 5 out of 5 stars

Really Grateful Scott thank you and…

Really Grateful Scott thank you and very helpful

19 December 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Hi
Thank you for your review, if you need us again, please contact us.
Thank you

Rated 5 out of 5 stars

Great experience and always good to know it’s these lot working on the car.

So I actually went down to get a quote for some work from Ben at fixauto.. and then in the weird way the world works I had an accident and my insurance referred me to fix auto regardless 😁.

Work was done very fast with minimal effort on my part, and I got the car back looking literally better than before it had even had the accident! Will always use these guys and they go above and beyond. Thanks!

23 November 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you so much for the great review! We're so glad you were happy with the repairs and we are more than happy to help with anything you need in the future! Thank you again!

Rated 5 out of 5 stars

Great service kept in touch with me to…

Great service kept in touch with me to let me know what was going on. Job was done to an high level. Also very helpful whenever I had any questions would highly recommend.

7 November 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for your review Matt, glad you were happy with our service !

Rated 5 out of 5 stars

Great service

Good communication throughout, thorough explanation of repair when picking up the car. Car released while waiting for a part, as they knew I needed it back on a certain day. Very quick turnaround (while I waited) on return. Thank you.

20 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Lichfield

Thank you Mr Price for your review, glad we could turn it around for you in the end !

Rated 5 out of 5 stars

Scratch

My car was in for a scratch to be repaired through my company.
Car was initially meant to be in for 5-7 days but it was turned around much quicker than this and the work was done to an excellent standard.
Returned to me cleaned as well.

29 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Hi Mr Hall
Many thanks for the review, glad to be of service.

Rated 5 out of 5 stars

Body work repair

Thank you so much! Excellent service. So pleased with the work completed on my mini. It's like having a new car!

21 October 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Lichfield

That's great to hear !! Thank you for your review.

Rated 4 out of 5 stars

Good company

Professional company with pleasant staff carrying out excellent quality work in a reasonable time.

28 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Many thanks for your review Mr Hill.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, from collection to delivery. Vehicle returned and repaired immaculately, exactly as insurance instructed. Would definitely recommend and use again.

28 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you Mr Weetman for your review, here if you require our services again.

Rated 2 out of 5 stars

Over priced and time consuming

Over priced and time consuming, even if you have a small replacements.

30 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Hello Unnikrishnan, we are sorry that you feel this way. This was put through your insurance as a non fault meaning there was no bill at the end of the repairs, if you were not VAT registered. However, because you are VAT registered this means you have to pay the VAT element on the repair cost and claim it back. As for time consuming, when repairing a vehicle with the extent of the damage that yours had, we always take time to follow the correct procedures to ensure the vehicle is returned to its manufacturer standards. We replaced the rear end of your vehicle including the rear panel and boot floor amounting to just over £7k. We have tried to contact you to discuss the repair procedure so you can understand more. I hope this has given you more of an understanding. Thank you for your comments.
Fix Auto

Rated 5 out of 5 stars

Best repairers I have ever come across.

I run a fleet of vehicles and use Fix Auto Lichfield for all of my repairs. The standard of repair is the best I have seen and the team there are hard working and committed. I absolutely need suppliers that I can trust to run my fleet and Fix Auto Lichfield always come through for me. Highly recommended.

29 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for your Review Paul. It is a pleasure to work with you, thank you for your business.

Rated 5 out of 5 stars

Repair

Excellent service I am very pleased

25 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for your review Mrs Birch.

Rated 5 out of 5 stars

That the garage collected my car to be…

That the garage collected my car to be repaired from enterprise where the courtesy car was from .
Communication was excellent and I was updated regularly. The car was repaired in the estimated car your scale and came back fully cleaned and valeted.

17 October 2024
Unprompted review
Fix Auto UK - Fix Auto Lichfield logo

Reply from Fix Auto UK - Fix Auto Lichfield

Thank you for the review, happy we could help.

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