Fix Auto UK - Fix Auto Liverpool South Reviews 

Was not happy with the outcome after inspection,car came out full of bird muck and tree pods after being parked at bac
Car now being repaired a lot cheaper as it seems apparent your prices are plucked out of thin air so would definitely not recommend you to anyone

Collected and delivered my van back off after repair and pleasant when dealing with on the phone.

Auto fix were efficient and flexible in dealing with picking up fixing and delivering my car back to me. Cannot fault them.

Great service, customer care and work carried out, I would recommend to anyone wanting the best for their vehicle

The fella gave me my car back, asked how I was and what the damage was before hand, took some pictures and then took the key for the curtesy car. I was seen at reception quickly and left within 10 mins just perfect for my busy lifestyle. I love the new parts to the car they done a great job. Thank you.

Did an excellent job of the repair on my car and kept in contact each step of the way. The door back to door service was appreciated.

They’ve done a fabulous job repairing the damage to the car, we can’t see any trace of where we were hit. They collected the car from our home, as the insurance company had said it was not road worthy. A friendly lady from Fix Autos called to arrange collection, at a time convenient to us. Their representative arrived when they said he would, he introduced himself and carried out an inspection of the car before taking the vehicle away. We received a message later that day with a link to enable us to keep track of the repairs and an estimated date of completion. Fix Autos kept me up to date every step of the way regarding the repair through to completion. When we went to collect the car, we couldn’t see any trace of the damage apart from my partner wasn’t completely happy with the paint job (he’s a valeter by trade); Fix Autos offered to resolve the issue there and then, there was no quibbling. We collected the car later that day, completely happy with the repairs. Not only that, the car was completely spotless inside and out. They went above and beyond. The staff we dealt with were friendly yet professional, customer care is obviously a mantra of the business, which is rare. They are a real credit to the company. Will recommend them to everyone we know.

I received my car back and it still had damage on it from the original accident. Fix Auto stated it was damage the insurer would not pay for. This was completely wrong Fix Auto had not included the damage in the assessment that was sent to the insurer. I now have a further wait for this to be resolved.
In retrospect the main work that was done was better than 3 stars and I will improve my rating if this issue is dealt with promptly

Regular contact whilst car was in the garage and done an amazing job fixing my car

Great communication which was really appreciated.

Did a great job with my van.

The service was very efficient and I was regularly kept informed of the progress of the job and likely date of the return of my car. The paint job was spot on. The courtesy car was good too. The staff both in the office and delivered/collected the courtesy car were very friendly.

Although my car is taking time to fix I cannot blame auto fix but the manufacturer Vauxhall who cannot supply the parts for some reason.
But I fully support auto fix in their efforts in trying to get the parts.

Nice customer service and very quick services

Fix Auto Uk - 10 out of 10

Communication was accurate and professional. The repair was carried out very quickly and the whole process was seamless and easy. All appointments were kept on time which took all the stress away

I was given different kind of information. Regarding delivery of parts also how long I could keep the courtesy car. And due to the fact the mot ran out while they had the car. Which I explained before they booked me for the work to carried out. But was told it would be back in time. Hence then told them on the return of my it would not be legal to drive no mot. I was told a lorry would drop it off. The after a text at 4.50pm. I was told my car was ready to be collected 2 weeks before it was supposed to be ready. I was told it will be delivered the next day. I had to inform them yet again it not legal on the road. As I explained I had booked it for 2 weeks time after I had been informed that due to the parts not coming in until 28th Feb. I had arranged it for 2nd week in March. I asked that was OK. Was told yes as it would take a few days to put the parts on. Due to this car ready early now. Hard to get a mot booked in. Then I was told if they dropped it off by they would charge me. After beening told in the first conversation there was no charge for this it in with the our insurance. I asked to speak to a manager. Which I did the next day. Alex who was helpful. Said he get it mot done and pay auto fix. Which he did. The recpection staff on the phone. One was very abrut and dissmive on the phone. Told I was going round in circles. Hence I was only going by the information that was given to myself at the time. By auto fix. There is no guide lines between the reception staff on the phones and communication. In regards guide lines. What they advise. And then change there mind. Thank goodness for Alex the manager there liverpool South. Fix auto

I've had a terrible experience. Not only are the repairs which this company have done to my car are substandard ( bmw will not take my car in part exchange because of standard of repairs) when I've asked to have them rectified thay at first were uninterested and the threatening.
Avoid

Staff are really helpful went out of their way to help when they had not received an email from my insurance to waive my excess.
Kept me informed on where the process was up to when I phoned and even dropped my car off when the repair was completed.

The Car repair was completed
Quickly and to a high standard
Well pleased.