Genuinely made my day with a visit to this place. Couldn’t have asked for better customer service - nothing was too much trouble and it was refreshing to be greated with a “can do” attitude. Professio... See more
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See what reviewers are saying
Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... See more
Company replied
The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehic... See more
Company replied
Very polite front reception staff keep.up to date all the way through and my car was repaired to an excellent standard
Company replied
Company details
- #21 of 35 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #33 of 61 best companies in Vehicle Repair
- #24 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Loughborough
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
447 reviews
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I was informed of progress throughout
28 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for taking the time to leave us a review, we are glad to hear you were impressed with the service.
Kind regards, Faye
Very good garage
Very good garage. Kept us informed and were very helpful when I called .
27 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review, we are glad to hear that you were happy with the service.
Kind regards
Faye
Staff very attentive and helpful
Staff very attentive and helpful . Good job done . Thk you
16 November 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good afternoon, Thank you for taking the time to leave us a review. I have shared your feedback with them.
Have a lovely weekend
Kind regards, Faye
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Standen, thank you for taking the time to leave us a review. We are glad to see you are happy with the repairs to your vehicle.
Kind regards, Faye
Good fast service
Good fast service, ladies on reception friendly and helpful. Car pickup and drop-off most helpful.
26 October 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, Thank you for your review David. I will share with the team, who will be happy to here you were impressed with the service provided.
Kind regards
Faye
Excellent job.
15 October 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Glenn, Thank you for your review. We are glad to hear you were happy with the service you received!
Kind regards
Faye
Nothing was too much trouble for these…
Nothing was too much trouble for these guys, with an exceptional level of coms and most importantly work was completed to a high standard.
27 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for leaving us some feedback on your recent experience with us. We are glad to see you were impressed with the service, our team love to hear that their hard work has paid off!
Have a lovely weekend, Faye
I found the staff very helpful and…
I found the staff very helpful and personable. The service was quick and to a high standard.
27 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Cooper, thank you for your review and comments. We are glad to hear that you were happy with both the service and the repairs. I have shared your comments with the team who are always to hear customer feedback.
Have a lovely weekend!
Kind regards, Faye
excellent customer service from the…
excellent customer service from the team and the workmanship on my car is great thank you
18 September 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, Thank you for your review and rating. I have shared your feedback with the team who are always grateful to hear back from happy customers.
Kind regards
Faye
They did a fantastic job on my accident…
They did a fantastic job on my accident damaged car. Great customer care friendly staff. My car came back to me quickly and spotless inside and out. Would highly recommend.
14 September 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good Morning Ms Parkes, thank you for your review! We are pleased to hear that you were happy with the service and the repairs you received from us. I will share this with the team.
Kind regards
Faye
Great work!
Work was performed to an excellent standard, and the customer service was good, my only 'moan' would be the level of communication through the process as my car was in for over 6 weeks and it always seemed to be me that had to make contact to get updates.
31 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Lisser, thank you for your review. We are happy to see that you were happy with the repairs and the service in general. We are sorry to see that we didn't seem to fulfil our usual level of communication however, and apologise for this. This feedback has been shared with the team.
Kind regards
Faye
Good communications
4 September 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review. We are glad to hear that you were happy with the service you received, We have shared this with the team. Kind regards, Faye
Professional staff very helpful and…
Professional staff very helpful and polite great job done
13 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Naylor, Thank you for taking the time to leave us a review! The team is pleased to hear that you were impressed with the service.
Please do remember us when your vehicle is due for its service and MOT as we also do these.
Kind regards, Faye
Perfect service
Perfect service for bodywork repairs on my discovery sport. Very friendly team. Couldn’t be more helpful. Speedy service and great end result. Kieran promised a quick turnaround and duly delivered and returned my car in great condition and clean. The ladies in the office were extremely helpful and polite. Between the office team and the guys collecting and returning my car, they made every effort to fit around my day which was extremely helpful and much appreciated. They kept me fully updated on progress. Would absolutely recommend fix auto uk in Loughborough and will no doubt be using them again in the future. Thanks to all the team. Tom
8 August 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Mayfield, thank you for your fantastic review! I have shared your comments with the team including the ones that you have specifically mentioned, who are pleased you were so happy with their survice, and they very much appreciate you taking the time to leave a review.
Please remember us in the future for repairs/services or MOTs.
Kind regards
Faye
Thank you so much
Absolutely brilliant. Everyone was really helpful, and catered so well for my deafness. Communication was wonderful, and nothing was too much trouble. Louise - who came to collect my car - even spoke a bit of sign language, which was a lovely and unexpected bonus! Thank you so much.
17 July 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Ms Owen,
Thank you for your review! We are pleased to hear that you were happy with the service you received. I have shared this with the team, including Louise, who are grateful for your comments. Please do keep us in mind for future servicing or MOTs.
Kind regards
Faye
Took at least two weeks to get that van…
Took at least two weeks to get that van repairs started which was disappointing but then the works were completed quickly.
1 June 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review.
Looking at your repair, i can see it took over 2 weeks for your Insurance company to arrange the release of the vehicle to us from the recovery agent unfortunately, and following that the main source of delay was the arrival of parts. Which although we appreciate both are frustrating delays, they are both things that are out of our control unfortunately.
However, we are pleased to see that you were ultimately pleased with the outcome of the repairs, and should you have any issues or queries at all please do contact us directly.
Kind regards, Faye
Repair was good but customer service less so..
Repair work itself was good but the customer service definitely wasn’t a priority.
Not sure I would recommend them although very competitively priced and an Audi approved repair centre.
25 May 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning, thank you for your review. We are happy to hear that you were happy with the repair element of the service, and appreciate your feedback regarding customer service. It will certainly be used to enable us to improve where we are able.
Have a lovely weekend, Faye
Straight forward booking in of the van
Straight forward booking in of the van, good communication from the office staff so this made the whole experience straight forward
24 April 2023
Reply from Fix Auto UK - Fix Auto Loughborough
Good afternoon Ms Hornsby, Thank you for your review. I have shared with the team and we are pleased that you had a good experience with us.
Kind regards
Faye
ycar went in th slight front end…
My car went in with slight front end damage needed new bumper and a light came bk had car serviced and was told they hadnt plugged my fog lights in its takes the removel of the bumper to do this rang fix it was told they worked when it left ide have to pay for a repair ontop of anothe mysteries fault that cost me £150
29 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Jones, Thank you for your review.
I have listened back to the phone call that you had with our front of house team yesterday. During this conversation we advised you that the fog lights were working when they left site, as this was picked up during the quality control process and he replaced the bulbs, and then confirmed on his QC check that they were working.
Therefore they were plugged in when they left site. However you were also offered that we would certainly look into whether the fog lights not working is accident related, and if it was related then we would most definitely rectify this issue as part of the claim. However, should the fault not be related then we would unfortunately have to charge you as non related to the claim or the repairs.
As you stated the vehicle went to a service garage after leaving ourselves, and therefore there is the potential that the fault has occurred whilst with them.
If you would like to book the vehicle in for us to look into, please call on 01509 631 838.
Kind regards
Faye
Excellent service
Excellent service from being quoted for repairs to them actually being carried out. The finish of the work is first class and the car was returned to me in an immaculate condition both inside and out. All the Staff I had dealings with were so friendly and helpful both in person or over the telephone. Would definitely recommend.
28 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Good morning Mr Robinson, thank you for your review. We are glad to hear that you were happy with the service and the repairs. I have shared it with the team who appreciate hearing that customers have been pleased with their hard work.
Kind regards
Faye
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