Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car Repair The car was required to be repaired. A courtesy car was provided while our car was fixed. They collected the damaged car and left us a courtesy car. Our car was fixed promptly and go... See more
Company replied
After having an accident in my vauxhall Crossland, Loughborough auto fix kept us informed all the time. Unfortunately it took 7 months for a couple of the parts to become available but we either got a... See more
Company replied
I recently had my car damage fixed by Fix Auto at Loughborough. They came and picked up my car and delivered it back to me. Graham and Louise did this and were so lovely. Such a joy to have excelle... See more
Company replied
Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #25 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Loughborough
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crash repair
My car was picked from my house. They kept me informed on what was happening and they did a good job on the car.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid
Vehicle went in to be fixed after someone crashed into me
They was replacing the front bumper and replacing front headlight
Front bumper didn't get clipped or bolted in and they had snapped the plastic bracket for the headlight and melted it back together because im guessing they didn't want to replace it ane they done a awful job of it now they are going to have to replace it anyway and they are just incompetent at fixing a bumper and headlight
4 weeks later car is still not fixed 😑
19 June 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hi Amber,
We are truly sorry to hear about the issues you've experienced with your vehicle's repair, especially after such an unfortunate incident. The problems with the bumper and headlight, along with the extended repair time, are certainly not the standard we aim for. We understand your frustration and appreciate you bringing these critical concerns to our attention.
Would you be able to send me an email on Admin4.loughborough@fixauto.co.uk with your telephone number so I can investigate this further please?
Morgan, Fix Auto UK
Car Repair
Car Repair
The car was required to be repaired. A courtesy car was provided while our car was fixed. They collected the damaged car and left us a courtesy car. Our car was fixed promptly and got our car back quickly and the courtesy car taken back.
Easy to contact, questions quickly answered. Staff friendly.
The only downside is that exchange takes about 15 minutes while the necessary admin work is completed.
1 July 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hi Mike,
We're so pleased to hear that the repair process was efficient and that our team provided excellent service.
We appreciate your understanding regarding the administrative time for the exchange. I will pass this back to Management to see whether there is anything we can do to improve this.
Your feedback is valuable to us.
Morgan, Fix Auto UK
Excellent service from start to finish!
Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Thanks to Terry, Nik & Liz
8 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Hi Jill,
We are absolutely thrilled to hear how pleased you are with our service! It's wonderful to know that your experience, from initial contact to picking up your car, was flawless. We're delighted that our team provided expert help, advice, and attentive service, making you feel truly looked after.
Thank you for your kind words, they will be passed on to the team!
Morgan, Fix Auto UK
Great service from start to finish
Great service from the lovely ladies in the office from start to finish. Kept in the loop along the way with updates. Car looks amazing. Thanks Fix Auto Loughborough 🚙
7 July 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hey Jill,
We are so happy to hear you are happy!
Please keep us in mind for the future :)
Morgan, Fix Auto UK
The staff on front desk were helpful…
The staff on front desk were helpful and pleasant. The work was done well and about as quickly as I could imagine it being done. There is a lifetime guarantee on the work done, so no worries!
26 June 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hi Peter,
We're so pleased to hear that our front desk staff were helpful and that you were happy with the speed and quality of our work. Thank you for your kind words!
Morgan, Fix Auto UK
Everyone in the office is lovely and do…
Everyone in the office is lovely and do a fantastic job. The repairs done on the vehicle are to the highest standard and the van looks like its new again.
22 June 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hey Connor,
We're glad to hear that you had such a positive experience with us! It's wonderful to know you're satisfied with the results and that your van looks new again.
Thank you for leaving us a great review.
Morgan, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your lovely review.
Excellent quality work
Very informative throughout the process, very helpful and friendly staff. Repair complete to high standard. Only quibble was a day or to delay in getting repair approved by Admiral.
5 June 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hi!
Thanks for your feedback! We're happy to hear you found our team helpful and friendly, and that you were kept informed throughout the process.
We appreciate your understanding regarding the slight delay with the approval.
Morgan, Fix Auto UK
Staff were always polite
Staff were always polite, friendly and very helpful. Repairs were carried out to high standard. i am very satisfied with the repairs, I’m very pleased I requested Fix Auto Loughborough to carry out the work.
22 May 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Hey,
We are all glad to hear you had such a positive experience with us and are very satisfied with the repairs. It's amazing that our team provided such polite, friendly, and helpful service. Thank you for your kind words!
Morgan, Fix Auto UK
Great service
I was kept well informed on the process and progress of my car repair by the staff utilising numerous forms of communication.
All the staffs approach was friendly and professional.
The repair itself was completed in quick time and to a good standard.
20 May 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Mr Stark,
We are delighted to hear that you felt well informed throughout the repair process. It's great to know that our team was friendly and professional, and that your repair was completed promptly and to a high standard.
Thank you for taking the time to share your positive feedback. We truly appreciate your kind words and are pleased we could provide you with a positive experience.
Morgan, Fix Auto UK
Excellent Customer Service from Fix Auto Loughborough
I recently had my car damage fixed by Fix Auto at Loughborough. They came and picked up my car and delivered it back to me. Graham and Louise did this and were so lovely. Such a joy to have excellent customer service. The repair is great also. All involved need to be commended for the way they kept in touch with me, organising the repair and the logistics of moving the vehicle between home and the repair workshop. Thank you all for such a positive experience.
8 May 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your positive feedback! It's great to hear you received excellent customer service and are pleased with the repair. We're happy we could provide such a positive experience with the vehicle pick-up and delivery.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
QUILL INTERNATIONAL GROUP LTD,
We appreciate you taking the time to leave us a five-star review. We are so glad to hear that you were happy with our prompt and professional repairs.
accounts.loughborough, Fix Auto UK
Quick service...had a couple of…
Quick service...had a couple of confusions with whether my car had been seen initially but once my car was estimated the work was quick, communication was fabulous!
24 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Charlotte,
We appreciate your review and are happy to hear our communication and work speed met your expectations.
accounts.loughborough, Fix Auto UK
Good communication
Good communication, vehicle repaired within a reasonable time and car cleaned before handover.
21 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Freddie,
We appreciate your positive feedback and are happy to hear that you were informed during the repair and that your car was cleaned before collection.
accounts.loughborough, Fix Auto UK
Really great service from Fix Auto…
Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.
10 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Matthew,
We appreciate you sharing your experience with us. We're happy to hear that you were pleased with our communication, the efficiency of our staff, and the quality and speed of the repair. Thank you!
accounts.loughborough, Fix Auto UK
Service was very good
Service was very good. Work was very good. Communication was very good.
7 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Isabel Johnson,
We appreciate you taking the time to leave us this fantastic review. We are happy to hear you were pleased with our service, work, and communication.
accounts.loughborough, Fix Auto UK
Great company
Great company. Did a good job repairing my car and quickly as well.
All the staff were great including the girls on customer service who were really friendly and approachable.
17 March 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Teresa,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that we did a good job repairing your car quickly. Our team will be delighted with your kind words.
accounts.loughborough, Fix Auto UK
Really good communication and friendly
Really good communication
flexible
quick
car provided
17 March 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Rosy El-Jaber,
We're glad you found our service flexible and quick, and that a car was provided. Thank you for your positive feedback; we appreciate it.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Jay,
We appreciate your positive feedback and are so glad you were happy with our friendly and efficient service. Thank you.
accounts.loughborough, Fix Auto UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.