Fix Auto UK - Fix Auto Mitcham Reviews 263

TrustScore 5 out of 5

4.8

8 Wandle Way, CR44NB Mitcham, Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very straightforward experience. Everyone was friendly, helpful, and approachable. I had no issues at all, and everything was explained thoroughly.

Company replied

Rated 5 out of 5 stars

First class service from start to finish. After being involved in an accident which wasn’t our fault and the other person driving off before being able to get their details, we can’t thank Fix Auto en... See more

Company replied

Rated 5 out of 5 stars

The Guys at Fix Auto have been wonderful, l have been Ill for over 6 months and sometimes had to cancel my car going in, all along they have been so understanding,They kept in touch all the time.... See more

Company replied

Rated 5 out of 5 stars

Super courteous pickup and return of our car, plus an excellent courtesy car that kept us mobile. Quite a bit of bodywork carried out to an excellent standard in exactly a week. Car cleaned very well.... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 8 Wandle Way, CR44NB, Mitcham, Surrey, United Kingdom

  • 07852 131787

4.8

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing work!!

Car came back must quicker than expected after repairs and it came back very clean. The team are also very helpful over the phone. Very happy, would highly recommend!

6 May 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your review, the team and i are pleased that you are very happy with the service provided and repairs to your vehicle.

Please don't hesitate to contact us in the future....

Rated 4 out of 5 stars

Excellent work to repair tree damage…

Excellent work to repair tree damage dents and scratches to the bonnet and side of my X5. Responsive customer service, as I was kept informed of progress with the repairs. Job completed well within predicted lead time.

4 May 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your review, we are pleased that your are happy with the repairs done to your X5.

Should you need our services in the future please do not hesitate to contact us..

Rated 4 out of 5 stars

Excellent job done by repair team

Excellent job done by repair team. On the other hand customer service team need a bit of training.

13 April 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

We are pleased that you are happy with the repairs done to your vehicle and thankyou for your feedback

Rated 5 out of 5 stars

First class service .

First class service .
From the Moment I picked Fix Auto Mitcham to repair car .
Kept me updated and repair was done before the 7/10 day given job finish .
Rav was so helpful .
Thank you to all at Fix Auto
Would recommend .

9 March 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your feedback. We are so pleased that you have enjoyed your customer journey and are satisfied with the repairs we have done to your vehicle.

Should you require our services in the future, please do not hesitate to be in contact.

Rav and the Fix auto Mitcham team

Rated 5 out of 5 stars

Very good service and staff

Very good service on both insurance and personal account repairs. Ongoing communication, sensible advice, very helpful staff. The whole process was made very easy for me, and at a very competitive price.

4 March 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Many thanks for your positive feedback. Fix auto aims to go over and beyond to please our customers.
Should you require any further assistance please be in contact.

Fix auto Mitcham front of house and the team

Rated 5 out of 5 stars

Accidents happen

As soon as I had received the information from my insurance company to the time I received my vehicle back. I have been treated with respect and understanding of my predicament. I was informed throughout on what was happening to my vehicle and how long it will take.
The staff were very helpful, friendly and supportive. Many thanks

4 March 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Many thanks for your amazing feedback.

Here at Fix auto we aim to please and go the extra mile to please our customers. Should you need any further assistance now or in the future please don't hesitate to contact us.

Fix auto front of house and the team

Rated 5 out of 5 stars

100% Service

100% Service. Very quick & efficient. The staff were amazing & helped me out in a difficult situation

14 February 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

many thanks for your review.

We are pleased that you found our service superb and efficient, should you ever need us in the future please do not hesitate to contact us.

Fix auto front of house

Rated 5 out of 5 stars

My rear bumper and sensors were damaged…

My rear bumper and sensors were damaged and they have repaired it within a very quick period of time to a high standard

3 February 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for you kind review and we are happy to help you should you require our service in the future.

Rav $ the Fix Auto Mitcham team

Rated 1 out of 5 stars

Rude and waste of time

Asked me for pictures to only turn around and say they cannot repair my car because "there's too many undriveable vehicles on their site"
Completely wasted my time and unorganised, I don't know why you request for pictures to then reject my car if you knew you couldn't repair it to start with.

31 January 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thank you for your feedback, unfortunately at that specific period of time we were at our capacity. We also want to ensure our customers get a great customer service so we’d thought it best to re-direct you to another garage once we established the extent of the damage, so as your repairs could be undertaken more promptly. The images help us determine the damage but apologies for the inconvenience caused.

Regards

Front of House Team

Rated 5 out of 5 stars

Excellent service very impressed with…

Excellent service very impressed with the repair and how quickly it was done.

29 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your review, we always aim for a prompt turnaround, should you require our assistance in the future please don't hesitate to be in contact.
Rav & the Fix Auto Mitcham Team

Rated 1 out of 5 stars

Avoid -good in taking money

This guys are very good in taking money for jobs they haven’t done & the main point raised by other mechanic & following they fixed the bumper that they charged my insurance company over £1000+.
I found the shock absorbers that were impacted in rare offside when accident happened they refused to fix it & wanted £350 for it. I got my mechanic to put in new absorbers at a cost of £210.
I would relay my feedback to my insurance & ask them to avoid them for other future customer
Have to mention when I told Rav about this he said it was in MOT advisory last year but it wasn’t my fault this got more damaged in the accident & they were suppose to put it right

26 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thank you for your feedback.

Unfortunately the part that needed replacing was not deemed to be accident related by the insurance company paying for the repairs, as it was a wear and tear issue reported from a previous MOT hence why this was not part of our repair. We apologise that we were unable to price match on the parts, we only use genuine manufacturer parts.

Regards

Front of House Team

Rated 4 out of 5 stars

Great service, would recommend.

Really good service. The people at Fix Auto are really helpful and you feel like they want to look after you. I should have checked the car though before I took it back (I couldn't because I had Covid) and we missed that my satnav/app connect hadn't been re-enabled. Took it back though when I realised and all sorted.

19 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your honest review
Rav & the Fix auto Mitcham team

Rated 5 out of 5 stars

Had to put my car in this garage due to…

Had to put my car in this garage due to an insurance claim. I thought I would have to take it to thegarage they however collected and dropped off my car when the job was complete. The repair was outstanding, you would never know it had been damaged. Absolutely fantastic service.

17 January 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Many thanks for your outstanding review, the staff at Fix auto are all so pleased to have repaired your vehicle to a second to none finish and we are pleased that you have enjoyed your customer journey.
Rav & the Fix auto Mitcham team

Rated 5 out of 5 stars

Good service and work was carried out…

Good service and work was carried out on time with quality.

17 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for choosing Fix Auto Mitcham to carry out the repairs on your vehicle. Should you need our assistance in the future please don't hesitate to get in touch.
Rav & the Fix auto Mitcham team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication & courteous staff and the excellent repair work, car looked brand new, I would 100% recommend this garage.

17 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Many thanks for your review. The staff at fix auto Mitcham are glad that you are satisfied with the repairs.
Rav & the Fix auto Mitcham team

Rated 5 out of 5 stars

Great place for repair

Great place for repair and staff were really helpful. Work was completed quicker than expected and quality was 100%. Thanks guys!

14 January 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

We are pleased that you are happy with the repairs done to your vehicle, thankyou for your kind review.
Rav & the Fix Auto Mitcham team

Rated 5 out of 5 stars

This company does not need fixing.

A totally professional and reliable service from start to gleaming finish.
Admin, communications and the excellent repair work cannot be faulted.
Rav kept me informed at every step and is to be commended.

11 January 2022
Unprompted review
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your super review, it was a pleasure repairing your vehicle for you.

Rav & the Fix auto Mitcham team

Rated 5 out of 5 stars

Great garage

Used as part of my claim with Admiral
Well organised and someone was always available to speak to me about my repair
Rhey collected my car and kept me informed all along the way on what was happening with my car and was able to get it completed in record time and my car looks amazing
Thanks

10 January 2022
Fix Auto UK - Fix Auto Mitcham logo

Reply from Fix Auto UK - Fix Auto Mitcham

Thankyou for your honest review and we are please you have enjoyed your journey through to having an excellent repair.
Rav& the Fix Auto Mitcham team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look