Fix Auto UK - Fix Auto Newbury Reviews 

578
TrustScore 5 out of 5

4.8

Furlong House, Hambridge Road, RG14 5UT Newbury, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I use fix auto whenever I have a problem with our vehicles they get things sorted asap unlike main dealers it’s a pleasure to deal with them

Company replied

Rated 5 out of 5 stars

Fix auto have a wattsapp service which they respond to with updates and info re car repairs- which is great- My Car was delivered to my home to save me have to return the rental car- this was though... See more

Company replied

Rated 5 out of 5 stars

My car went in after being hit by someone and everyone that I dealt with from start to finish was lovely. Great job with the repair and I realised that the indicator wasn’t working and they were out f... See more

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Rated 4 out of 5 stars

I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #25 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Newbury

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Furlong House, Hambridge Road, RG14 5UT, Newbury, Berkshire, United Kingdom

  • 01635 898330

4.8

Excellent

TrustScore 5 out of 5

578 reviews

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4.8

All reviews

(578)

5,580 reviews in the last 12 months

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Rated 5 out of 5 stars

Replaced a rear bumper & reflector that…

Replaced a rear bumper & reflector that I had as spares! Just needed an extra rear break cluster, prep & spray to complete my bodywork. All done in 2 days, as estimated. Lovely job. Car looks new.

13 August 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Tony,

We're happy to hear that the bumper and reflector replacement, along with the new brake cluster, prep, and spray, were completed in the estimated time. We're glad your car looks new, and we appreciate your positive feedback!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

A reliable independ Vehicle repaier.

I have used Fix Auto (Previously Headley Motors) for many years to do the maintenance and repairs on various vehicles they have always been excellent. The quality of their work has always been first class. They have always supply a courtesy vehicle whilst they have mine. The repaired vehicles are always cleaned throughout before return. They can undertake bodywork and mechanicle repairs on almost any make of vehoicle.

13 August 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Andy,

We are happy to hear that you've consistently experienced excellent service. We're glad that the quality of our work, courtesy vehicles, and vehicle cleaning meet your expectations. Thank you for your feedback.

Best regards
Fix Auto Newbury

Rated 1 out of 5 stars

I had a truly awful experience with Fix Auto - AVOID!!!

I had a truly awful experience with this company from start to finish, and wanted to warn others (especially female drivers) who may be considering using this company.

I booked my vehicle in to have a series of small scratches fixed, (£700 plus VAT), and was given a hire car that didn’t start properly and had clearly seen better days.

My car was left with them for nine days, and when I told them I needed to collect it for it’s MOT they fobbed me off again and again, saying it would be ready later. I must have called them five times asking.

When I was finally allowed to collect it on the morning of my MOT, it was clear the work had not been carried out properly. They had missed several scratches and small chips of missing paintwork on either side of the vehicle, and when I pointed these out to Fraser, one of the business partners, he was extremely rude.

He went on to tell me it was an old car and that he’s done me a favour by repairing things I hadn’t asked for (it’s my pride and joy, and when bought was the top of the range Saab convertible, and has been very well looked after my my local Saab garage). He started raising his voice, huffing and puffing, and my son in law had to ask him to calm down. The front bumper hadn’t been re-attached properly, leaving a gap on one side, and the water jets hadn’t been removed. to carry out the re-spray, so the paint will flake off in a few years.

It is safe to say I would not recommend this company to anyone, but especially female drivers. His manner was appalling, and when Fraser’s business partner came out to take a look, he did have to apologise on his partner’s behalf for the way I’d been spoken to.

Please take your vehicle elsewhere, would
be my recommendation.

10 July 2025
Unprompted review
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

We're very sorry to read this review and disappointed by the accusations made, which we strongly dispute.

The reviewer did not request a hire car as part of the estimate, yet we still provided one as a goodwill gesture — one of our own personal vehicles — to support her while her car was off the road.

The claims made by the reviewer are inaccurate and do not reflect the work carried out or the service provided. We pride ourselves on honesty, professionalism, and going above and beyond for our customers — which is reflected in our many other reviews.

We would encourage the reviewer to contact us directly to resolve any concerns, rather than make public statements which are misleading and damaging.
Frazer

Rated 5 out of 5 stars

Great work

Great work. Will use again. Tad hard to get on the phone at times but still 5*

9 July 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Andy,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best and is safe is our goal.

Your feedback means a lot to us, we will pass your comments regarding phone issues on.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Good overall experience

Good overall experience and very pleased with the finished work.

8 July 2025
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Reply from Fix Auto UK - Fix Auto Newbury


Dear Brian,

Thank you so much for your 5-star review! We are pleased to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Really helpful

Really helpful, efficient and friendly.

2 July 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Roland,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our service.

Your feedback means a lot to us, and we look forward to assisting you with any future needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

I was fully informed of the repair…

I was fully informed of the repair schedule. The staff were courteous and attentive at all times.

30 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Kevin,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best and is safe is our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great service.

Great service.
Really quick turnaround for our Ka.
Clutch and tyre sorted.

1 July 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Clive,

Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

I came in for air con change and the…

I came in for air con change and the heavily tattooed chap who did the change was a great guy, super friendly and we were cracking jokes the whole way through. Thank you for such a swift turnaround and for making the visit a pleasure. I will be back!

23 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Anthony,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you had a great experience while having your air con recharged.
We will ensure your comments are passed back to the relevant department.

Your feedback means a lot to us, and we look forward to assisting you with any future needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Superb service!

Superb service!

20 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Julie,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

The best repair company around

The best repair company around, sadly they have seen my car 3 times! But each time has been great, even did a few bits like topping up my screenwash! 10/10

10 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Ben,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

A brilliant service

A brilliant service. Excellent communications throughout the repair. Very professional service and outstanding repair.

26 February 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Tony,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Good Service

Good service, no complaints

14 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hi,

Thank you so much for your glowing 5-star review! We are pleased to hear that you had such a positive experience with us.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Fix Auto in Newbury is the garage I…

Fix Auto in Newbury is the garage I always use for regular maintenance or when have a problem with my cars.

The service I receive from everyone is fantastic, prompt and always being look after very well.

Excellent garage will recommend to everyone.

7 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Anastasia,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best and is safe is our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Fix Auto Newbury are a excellent garage…

Fix Auto Newbury are a excellent garage I have used them for all types of work on my cars and vans over the last 10 years fully recommend

9 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Graham,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you are pleased with our service.

Your feedback means a lot to us, we look forward to assisting you with any future needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

The amazing team were so good even when…

The amazing team were so good even when things went wrong they were more than happy to fix the problems
An excellent team and excellent service
Thank you all that worked on my car

6 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Rahima,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best and is safe is our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

ALL ROUND JUST GREAT SERVICE CANNOT…

ALL ROUND JUST GREAT SERVICE CANNOT FSULT IT

9 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Wayne,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 4 out of 5 stars

Excellent Paintwork job perfect match…

Excellent Paintwork job perfect match but they were very busy and took longer than estimated - however they did compensate for the delay

6 June 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Steve,

Thank you so much for your review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great service

We take our works van there for MOT and services happy to help excellent service staff polite and now we are signed up to whats app notifications and receive a message when the vans are ready to collect

29 May 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hi,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Perfect repair

Perfect repair. Perfect price. Very professional company

23 May 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Max,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

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