I use fix auto whenever I have a problem with our vehicles they get things sorted asap unlike main dealers it’s a pleasure to deal with them
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I use fix auto whenever I have a problem with our vehicles they get things sorted asap unlike main dealers it’s a pleasure to deal with them
Company replied
Fix auto have a wattsapp service which they respond to with updates and info re car repairs- which is great- My Car was delivered to my home to save me have to return the rental car- this was though... See more
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My car went in after being hit by someone and everyone that I dealt with from start to finish was lovely. Great job with the repair and I realised that the indicator wasn’t working and they were out f... See more
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I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance... See more
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Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Furlong House, Hambridge Road, RG14 5UT, Newbury, Berkshire, United Kingdom
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Replaced a rear bumper & reflector that I had as spares! Just needed an extra rear break cluster, prep & spray to complete my bodywork. All done in 2 days, as estimated. Lovely job. Car looks new.

Reply from Fix Auto UK - Fix Auto Newbury
I have used Fix Auto (Previously Headley Motors) for many years to do the maintenance and repairs on various vehicles they have always been excellent. The quality of their work has always been first class. They have always supply a courtesy vehicle whilst they have mine. The repaired vehicles are always cleaned throughout before return. They can undertake bodywork and mechanicle repairs on almost any make of vehoicle.

Reply from Fix Auto UK - Fix Auto Newbury
I had a truly awful experience with this company from start to finish, and wanted to warn others (especially female drivers) who may be considering using this company.
I booked my vehicle in to have a series of small scratches fixed, (£700 plus VAT), and was given a hire car that didn’t start properly and had clearly seen better days.
My car was left with them for nine days, and when I told them I needed to collect it for it’s MOT they fobbed me off again and again, saying it would be ready later. I must have called them five times asking.
When I was finally allowed to collect it on the morning of my MOT, it was clear the work had not been carried out properly. They had missed several scratches and small chips of missing paintwork on either side of the vehicle, and when I pointed these out to Fraser, one of the business partners, he was extremely rude.
He went on to tell me it was an old car and that he’s done me a favour by repairing things I hadn’t asked for (it’s my pride and joy, and when bought was the top of the range Saab convertible, and has been very well looked after my my local Saab garage). He started raising his voice, huffing and puffing, and my son in law had to ask him to calm down. The front bumper hadn’t been re-attached properly, leaving a gap on one side, and the water jets hadn’t been removed. to carry out the re-spray, so the paint will flake off in a few years.
It is safe to say I would not recommend this company to anyone, but especially female drivers. His manner was appalling, and when Fraser’s business partner came out to take a look, he did have to apologise on his partner’s behalf for the way I’d been spoken to.
Please take your vehicle elsewhere, would
be my recommendation.

Reply from Fix Auto UK - Fix Auto Newbury

Reply from Fix Auto UK - Fix Auto Newbury
Good overall experience and very pleased with the finished work.

Reply from Fix Auto UK - Fix Auto Newbury

Reply from Fix Auto UK - Fix Auto Newbury
I was fully informed of the repair schedule. The staff were courteous and attentive at all times.

Reply from Fix Auto UK - Fix Auto Newbury

Reply from Fix Auto UK - Fix Auto Newbury
I came in for air con change and the heavily tattooed chap who did the change was a great guy, super friendly and we were cracking jokes the whole way through. Thank you for such a swift turnaround and for making the visit a pleasure. I will be back!

Reply from Fix Auto UK - Fix Auto Newbury
The best repair company around, sadly they have seen my car 3 times! But each time has been great, even did a few bits like topping up my screenwash! 10/10

Reply from Fix Auto UK - Fix Auto Newbury
A brilliant service. Excellent communications throughout the repair. Very professional service and outstanding repair.

Reply from Fix Auto UK - Fix Auto Newbury
Fix Auto in Newbury is the garage I always use for regular maintenance or when have a problem with my cars.
The service I receive from everyone is fantastic, prompt and always being look after very well.
Excellent garage will recommend to everyone.

Reply from Fix Auto UK - Fix Auto Newbury
Fix Auto Newbury are a excellent garage I have used them for all types of work on my cars and vans over the last 10 years fully recommend

Reply from Fix Auto UK - Fix Auto Newbury
The amazing team were so good even when things went wrong they were more than happy to fix the problems
An excellent team and excellent service
Thank you all that worked on my car

Reply from Fix Auto UK - Fix Auto Newbury

Reply from Fix Auto UK - Fix Auto Newbury
Excellent Paintwork job perfect match but they were very busy and took longer than estimated - however they did compensate for the delay

Reply from Fix Auto UK - Fix Auto Newbury
We take our works van there for MOT and services happy to help excellent service staff polite and now we are signed up to whats app notifications and receive a message when the vans are ready to collect

Reply from Fix Auto UK - Fix Auto Newbury

Reply from Fix Auto UK - Fix Auto Newbury
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