Fix Auto UK - Fix Auto Newport Reviews 71

The staff were pleasant and helpful.. I was kept informed when a courtesy car would be available. They did an excellent job.

Poor communication, poor quality of repair.

My car developed an extra fault caused by the accident and was meant to be off the road until May. Fix Auto when they found out ordered the parts and fit in fixing my car and I had it back within a week. So happy with the service though I don't want to see them again lol

The work done, was done well. But -

My vehicle was taken mid November 2022.
Unfortunately the branch had flooded, which of course slowed progress. My vehicle was then moved to Newport branch in December, which I wasn’t told.
An inspection by them was conducted, and they then ordered the required parts, which I was not told.
I called to check the progress and I was then told the above details by a manager, who was very helpful and assured me my vehicle would be finished end of January.

Early February the parts were delivered, I was told that the mechanic had inspected the vehicle for a second time, and realised more parts were needed, which pushed back the finish date again.

The second order of parts arrive.

The mechanic inspects for a third time, and of course, realises more parts are needed. And so he orders them, pushing the date back further.

3 inspections, 3 separate orders of parts, 3.5 months.
Why wasn’t the mechanic (I assume a mechanic with 2 functional eyes(?)) able to determine what parts were needed whilst conducting the first inspection?
Or second?
Why had this taken 3.5 months?
And why did someone drive my vehicle to my home, when the vehicle doesn’t have a valid MOT?

The ONLY reasons this review has 2 starts, and not 1, is because the car looks good, and the lady that answers the phone at Newport branch was nice.

Fuel gauge showing empty when I picked the car up when I fueled up before and red paint mark on drivers mirror

Good service, Helpful staff. Job well done.

The workmanship was second to none, very pleased with the finishing.

Customer service / care needs address, attitude needs to be more friendly and welcoming. Nobody acknowledged me when I walked in, just left to my own devices until one of the reception girls noticed me, and to say they were friendly is a big no no.

Very helpful staff from the start to finish, great quality work

The receptionist Lisa was very helpful. The reason I gave four stars was that it took four days too repair.

They didn't complete the job, still left a scratch on the bonnet.
Had to go back to my insurers.
Complete nightmare.

Overall service was good with regards to the bodywork repairs. However, the courtesy car I was given was disgustingly dirty after being told it had been cleaned I soon found out this was not the case. Inside and outside were stinking, stains everywhere on the doors, dashboard and windscreen from what looked like spilt drinks and other stinky substances. Dirt, crumbs, mud etc all over the seats, dashboard, gearstick, middle compartment etc were all stinking. In the end I decided to give it a full clean inside myself as it was disgusting. Awful service with regards to the courtesy car.

All straight forward.
Phone calls and emails
Work done perfect
Happy me 🙂

A great company, very responsive with clear communication. Helpful and professional. They did an incredible job repairing scratches to my car. It looks like new.

I had a good experience with Fix Auto Newport when they fixed my car following a crash. They offered me a hire car the same day as they accepted the job, and the receptionist staff were friendly and helpful whenever I spoke to them about the repair. Couldn't fault them at all,and the car looked as good as new when I had it back.

Excellent work
Quickly completed and great service

Very pleased with the repair and the service

Quick prompt fixing of the car less than 2weeks which was fab ! Tbey also cleaned inside .brilliant service

Repairs excellently executed and in a timely manner. Staff were friendly and professional.

From the time I took the call from a lady called Lisa to the collection when the car was repaired, She kept me informed all the way through. With excellent customer service skills and care she was brilliant. The repair was done within the timescale and a fabulous job thankyou all