⁹Insurance job thanks to the myopic driver who reversed into my rear passenger door. My insurers got on to Fix Auto the same day and they rang me that afternoon and arranged an assessment.... See more
Company replied
Location
Switch locationUnit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU Penzance, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arranged through my insurance company. Fast efficient and excellent communication throughout the repair. Had extra work done in addition to the insurance job which was twice the price of other loc... See more
Company replied
Communication from Joel was exceptional from the day it was booked I until the day it was completed. He kept me informed of what was happening as the car needed to attend the main dealer. This was b... See more
Company replied
Wheel repair I recently took a wheel in for repair at Fix Auto Penzance. They did a superb job and I’m delighted with the result, both in terms of quality and price. They were friendly and efficie... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #33 of 63 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Penzance
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU, Penzance, Cornwall, United Kingdom
- 01736 741004
4.9
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice staff and after completing the…
Nice staff and after completing the work needed my car looked like new 👍
18 September 2024
Reply from Fix Auto UK - Fix Auto Penzance
We are thrilled to hear that you had a positive experience with our team. We appreciate your kind words about our staff and the quality of our work.
Disappointing Customer service.
The service from the guy who picked up and delivered my car back to me was excellent and also one if his colleagues whom I spoke to at the beginning regarding having the car picked up. However unfortunately all other communications were very poor, bad attitudes, offish and definitely felt that they were doing me a favour. The quality of the work seems good but took a little longer than they anticipated due to having a shortage of parts. Not sure if I needed there services in the future I would be interested in using them.
18 September 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate you taking the time to share your experience. It's great to hear that you had a positive interaction with our team members who picked up and delivered your car. We strive to provide excellent customer service, and we're disappointed to hear that your other communications were not as positive. We will take your feedback seriously and use it to improve our communication processes. We understand that delays can be frustrating, and we apologise for the inconvenience caused by the parts shortage. Unfortunately, Kia, and other manufacturers do have a few supply issues at the moment. We value your business and hope you'll consider us again in the future.
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate your kind words and are glad to hear that you found our service professional and helpful. We strive to provide excellent customer service and are pleased that you were satisfied with the courtesy car.
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for leaving us a great review Sara.
Repairs were done to a high standard…
Repairs were done to a high standard but we were given 3 dates for completion before we could pick up the car
14 August 2024
Reply from Fix Auto UK - Fix Auto Penzance
Hi Ms Palmer, thank you for taking the time to leave us a review. We appreciate your feedback and will look at how we can improve our service in the future.
Very helpful and an excellent job
6 August 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great review Ms Haywood
Convenient well-supported EV charging
We're EV newbies, and received excellent advice and support from Fix Auto when we turned up to use their public charge points. The manager who helped us has an EV himself and is really committed to green economy values. Great customer service, thank you!
29 July 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great feedback. We are pleased you have been able to make the most of our EV chargers.
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great review Ms Kucher
Friendly helpful service 🙂✨👏
14 June 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great review.
Wee problem with a repair
Wee problem with a repair. No fuss from Fix Auto, took car back dealt with problem calmly and correctly.
These are the good guys.
4 June 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for taking the time to leave us a review Mr Dodd
Were so helpful
Were so helpful, knowledgeable and did a brilliant job in my car 🚘 it’s like new. This was the Penzance branch.
Thank you
28 May 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great review Ms Noyce
Highly recommend Fix Auto
Highly recommend Fix Auto, a highly skilled team which shows in the quality of the workmanship.
I must say that Jordan made a fantastic job of valeting and cleaning the car.
Many Thanks
31 May 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic feedback Mark.
Great!
Kept me up to date with what was happening with my car. Repair was done to a brilliant standard and in a good time scale. Plus car was lovely and clean when I collected it!
3 May 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic review Mrs Butterill. I will pass your feedback onto our team.
Really good job done on my car
Really good job done on my car, thank you!
13 May 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for taking the time to leave us a brilliant review.
Can’t recommend these guys enough
Can’t recommend these guys enough ! Went above and beyond to get my work van sorted asap. Top customer service and will not be using anyone else in future. 5 star service thanks again guys
3 May 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic review Mr Trethewey
Great customer service
The customer service we received was outstanding. They were so lovely and the work is great that has been done on our van! :) Thank you :)
1 April 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for leaving us a great review!
Excellent service
From initial visit to Penzance branch, receiving quote and subsequent booking appointment for alloys to be done, all very efficient and professional. Very happy with completed alloys and confirmation of the 12 month guarantee giving peace of mind on workmanship.
28 March 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic review Ms Denton
Informative more so than the insurance…
Informative more so than the insurance company. Always helpful and polite.
Pointed out guarantee on work done.
22 March 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic review.
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the great review.
Would have given six stars if possible.
Very friendly staff and a very professional repair on my vehicle. I was kept informed of the progress of the repairs and they were completed quickly. Very pleased all round.
13 March 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for the fantastic review Kev
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.