Fix Auto UK - Fix Auto Sidcup Reviews 

138
TrustScore 4.5 out of 5

4.6

Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ Sidcup, Kent, GB


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Rated 5 out of 5 stars

The most professional outfit out there i used these when my bmw 840i was damage all down passenger side car was returned in showroom condition repair was perfect was kept informed all through repair b... See more

Company replied

Rated 5 out of 5 stars

The service was amazing - kept up to date at all times with what was happening to the car. The job was done perfectly and the car come back immaculate and the cleanliness was superb. The car was colle... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Excellent repair work and car retuned sparkling clean inside and out. They even removed scuff marks from the opposite side of my car without being asked to do so. Would def... See more

Company replied

Rated 5 out of 5 stars

It very good bodywork repair etc inc very cleaning car wash etc I impressed as other car wash was poor not clean properly as I prefer your company car wash I hope I try ask them clean my car again in... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #24 of 53 best companies in Car service

About Fix Auto UK - Fix Auto Sidcup

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ, Sidcup, Kent, United Kingdom

  • 0208 309 5151

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.6

All reviews

(138)

5,668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car repaired like new. Perfect!

Really helpful for the whole duration of the repair, right from the first call to delivering my own car back to me.

Really professional and friendly, got my car looking like nothing had ever happened and kept me informed the whole time.

Dawn, who returned my car, was very friendly and did a great job of checking the car over and making sure I was happy.

If you need an accident repair I cannot recommend them highly enough

2 April 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Jonathan - Thankyou very much for this lovely review, we really appreciate it - Tammy

Rated 5 out of 5 stars

I can honestly say this company from…

I can honestly say this company from the very first call were professional, helpful and kept me up to date with my car repairs. The repairs carried out to my vehicle were done to a quick and satisfactory conclusion. Staff were friendly and the courtesy car was extremely clean and nice to drive. Over all experience was 'EXCELLENT' and I would highly recommend them to friends and family.

23 February 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Hello Mrs Walsh, Thankyou for your 5 star review, it is lovely to read your kind words :) - Tammy

Rated 5 out of 5 stars

I had my car repaired following a…

I had my car repaired following a damage claim. The service provided was quick and efficient and the repair was excellent. The car also came back washed and vacuumed unlike when it went in!
A special mention to Heather on the end of the phone for keeping us well informed of progress. Thank you

22 February 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Hello Mr Graham, Thankyou for your lovely review - I will pass your kind words on to Heather - Tammy

Rated 5 out of 5 stars

Replaced rear bumper after an accident…

Replaced rear bumper after an accident very professional job no complaints with the work. Front office staff polite and communicated well. Job finished ahead of schedule meaning I had my 7seater back for the weekend.

5 February 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for your 5* review - we really appreciate it - Tammy :)

Rated 5 out of 5 stars

A fabulous job was done on our car

A fabulous job was done on our car, fixing the damage that had extended the whole of one side of the car. Thank you

3 February 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Wendy - Thankyou for your lovely review :)

Rated 5 out of 5 stars

Easy to organise repair

Easy to organise repair, had courtesy car.

28 January 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning - Thankyou for your 5 star review - Tammy :)

Rated 5 out of 5 stars

Fantastic service

28 January 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for this 5 * star review - we really appreciate it :)

Rated 3 out of 5 stars

Tried to fob me off when I noted an…

Tried to fob me off when I noted an issue with the indicators; saying it was already showing a fault when the car was dropped off. But when they checked it it was a loose connection on the light they replaced. Not good!!

27 January 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning - I am sorry you are unhappy with this issue. When the fault with the indicators was highlighted to us we believed it to be a faulty lamp connection. On investigation we discovered that the connector plug had not been clipped in correctly and had worked loose. We re-connected the plug and checked the lock clip was fastened correctly and the issue was reslolved.

Rated 5 out of 5 stars

Great company with compensating staff all the way.

From the start this company have been nothing but compensating. They made sure I was booked in as soon as possible and a curtesy car was with me to make sure I could carry on my day to day routine. The work they have carried out on my car is 100% and it looks just like it did the day I brought it. Dawn Vickers has been totally amazing 🤩 she has kept me up to date with all the progress and even compensated me with pick up and drop offs of the curtesy car as I work in teaching so it’s difficult to get time out. Dawn made sure it was all done on time and kept me updated the whole way. Dawn and your team are an asset to your company making sure you give great customer care. Well done guys and keep doing what you always do your an amazing company and I will be making sure I recommend you to others.

21 January 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sidcup

WOW! What an amazing review! Thankyou very much. We are so pleased to hear you are happy with our service and the repairs to your vehicle. Tammy

Rated 4 out of 5 stars

Completed work good

Completed work good. However actual customer service communication poor. Car damage originally seen November 9th, however work not scheduled until 29th December 2021 once completed car returned 12th January 2022. Even allowing for COVID and Christmas etc service generally leaves much to be desired.

19 January 2022
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Reply from Fix Auto UK - Fix Auto Sidcup

Thank you for your review. I am sorry you were unhappy with the length of time for repairs. We have experienced lengthy repair delays due to parts delays and staff sickness due to covid.

Rated 5 out of 5 stars

Great service

Great service! The delivery driver is nice too.

24 December 2021
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Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for your lovely comments - I will pass on your compliment to our driver :)

Rated 3 out of 5 stars
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for your feedback - I am sorry the repairs took longer than expected. We do try to adhere to our original completion date but occasionally we experience delays beyond our control.

Rated 5 out of 5 stars

Great service

Lovely team to deal with and the car was returned in an excellent condition.

21 December 2021
Unprompted review
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for such a lovey review - Tammy

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