Fix Auto UK - Fix Auto Sittingbourne Reviews 41

TrustScore 4.5 out of 5

4.4

West Lane, West Lane Trading Estate, ME10 3TT Sittingbourne, England, GB


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See what reviewers are saying

Rated 3 out of 5 stars

My car was collected from and dropped off to my home address- it is very helpful. Car painting was completed very well, although, car was very dusty inside in the return. I wasn't happy with length of... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! Excellent service all round. Done a perfect job fixing my rear end after being hit. Looks completely brand new again. Kept in contact the whole way through the repair and even... See more

Company replied

Rated 5 out of 5 stars

Thank you Fix Auto for fixing my pride and joy, you’ve done an amazing job and I can’t praise your staff enough for their helpfulness and great customer service and the support they gave me whilst I w... See more

Company replied

Rated 5 out of 5 stars

Having your car repaired due to an accident is never a nice experience to go through but Fix Auto made the whole process easy and painless, they were great to deal with from start to finish. They coll... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 63 best companies in Vehicle Repair
  5. #28 of 56 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • West Lane, West Lane Trading Estate, ME10 3TT, Sittingbourne, England, United Kingdom

  • 01795 471620

4.4

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fast efficient service with very…

Fast efficient service with very helpful staff

1 May 2026
Fix Auto UK - Fix Auto Sittingbourne logo

Reply from Fix Auto UK - Fix Auto Sittingbourne

Robert,

We appreciate your positive feedback! We are so glad you were happy with our fast, efficient service and helpful staff. Thank you!

chadbishop, Fix Auto UK

Rated 3 out of 5 stars

My car was collected from and dropped…

My car was collected from and dropped off to my home address- it is very helpful. Car painting was completed very well, although, car was very dusty inside in the return. I wasn't happy with length of the repair. Completion date was pushed 3 times, so it took month and a week to get my car back.

24 April 2026
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Natalia,

We appreciate you sharing your feedback. We're glad the collection and delivery were helpful and the painting was well done.

We're sorry the interior was dusty and the repair took longer than expected.

If you have any images of the interior you could send us that would be great so we can look into this.

The repair time we feel was well within timelines due to awaiting for insurer authority and parts.

chadbishop, Fix Auto UK

Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy process and car looks great.

10 April 2026
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Helen,

We're happy to hear that you found our staff friendly and the process easy, and that your car looks great. Thank you for your positive feedback.

Fix Auto UK

Rated 4 out of 5 stars

The process was made very easy

The process was made very easy, my car was collected and also dropped off. Regular updates were always given. The only problem was the length of time it took. I understand they were waiting for parts, I would recommend this company to my friends. A very professional company with great staff.

26 March 2026
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Barry,

We appreciate your review and are glad the process was easy, with convenient collection and delivery, alongside regular updates. We acknowledge the delay due to waiting for parts, Unfortunately this is something out of our control. Thank you for recommending us and for your kind words about our staff.

chadbishop, Fix Auto UK

Rated 5 out of 5 stars

Used this co fone fix for years when…

Used this co fone fix for years when they had pop up shop in forum before they moved to shop in there, brought accessories from them always helpful & quality products .

Today needed new screen on iPhone 12 pro max done a great job new screen cleared out speakers I even brought new case & mag safe card wallet to .
Feels like I've brought new phone for £80 great value .
Keep good work up .
Thank you

28 February 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Hi Luigi,

Thank you for this review. However we feel this was not intended for us.

Thank you

Rated 5 out of 5 stars

Very quick responses very fast turnover…

Very quick responses very fast turnover time very suitable loan Vehicle while mine was being repaired

13 November 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy to hear that you had a positive experience with our quick responses, fast turnaround, and loan vehicle. Thank you for your feedback!

, Fix Auto UK

Rated 5 out of 5 stars

Amazing experience

Amazing experience! They repaired my car within a week which is amazing and even cleaned it , there timing and service overall was impeccable

31 October 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy that you had such an amazing experience! It's great to hear that we completed your car repairs quickly and to your satisfaction. Thanks for your review!

chadbishop, Fix Auto UK

Rated 5 out of 5 stars

We have always had great service and…

We have always had great service and the whole process is easy and explained clearly. the repairs carried out are excellent. Overall brilliant. Thank You All

6 November 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

John Shepherd,

We appreciate you sharing your positive experience! We're so glad to hear that you found the whole process easy and clearly explained, with excellent repairs. Thank you!

Fix Auto UK

Rated 5 out of 5 stars

Fe experience easy to…8

Fix it auto made the experience easy to pick up and return my car and kept me informed of all repairs.

4 October 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

MR ANDREW CHARMAN,

We're happy to hear that you found the auto service experience easy, especially with the updates on your car's repairs. Thank you for your positive feedback!

Fix Auto UK

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Excellent service all round.
Done a perfect job fixing my rear end after being hit. Looks completely brand new again.
Kept in contact the whole way through the repair and even cleaned the car inside and out which I was not expecting.
Went above and beyond and could not be happier with the result.
Many thanks

2 September 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Lee Regan,

We appreciate your recommendation and are happy to hear that you feel we delivered excellent service. We're glad you were pleased with the repairs and the extra care we took with your car. Thank you for your review!

Fix Auto UK

Rated 5 out of 5 stars

Like a brand new car again!

Went to chad at Fix auto to have a front bumper and rear bumper resprayed. Defiantly needed doing and the difference looks like a brand new car. Professional service, all staff are friendly and great communication! Defiantly recommend to anyone!

6 June 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We appreciate your positive feedback and 5-star rating! We're happy to hear that you were satisfied with the bumper resprays. It's great to know our team delivered a professional service and maintained excellent communication.

Rated 5 out of 5 stars

Respray

They had my van in for some panel damage and mismatched paintwork,looks like a brand new van now,absolutely faultless service and kept me updated at every step,can't recommend them enough

30 May 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy to hear that you're pleased with the repairs to your van! It's great to know that we kept you informed throughout the process and that you are satisfied with our service. Thanks for the recommendation!

Rated 5 out of 5 stars

Fix auto everytime

Ive had a lot of paint done on my Astra h by fix auto including a front bumper, rear bumper, spoiler, side skirts and grill.
The quality of the paint is absolutely spot on, I’m really happy how it’s all turned out. The staff are professional and friendly. It’s been an absolute pleasure having the work done by them.
Thanks again. Will be recommending to others.

21 May 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy to hear that you are pleased with the paintwork on your Astra H and that you found our team professional and friendly. Thank you for your recommendation!

Rated 5 out of 5 stars

Good communvan repair ication and on…

Good communication and on deliver/receiving vehicle back attention to detail and finish was first class. Very happy thank you. BP drains

6 June 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy to hear that our communication and attention to detail met your expectations! We appreciate your positive feedback regarding the vehicle's finish. Thank you!

Rated 5 out of 5 stars

Fix Auto Sittingbourne picked up my car…

Fix Auto Sittingbourne picked up my car for repairs following a car incident. They were extremely professional and kept me up to speed every three days. To be honest, I didn't expect my car back as quickly as it returned. The job was perfectly done, with no indication that I had been involved in a car incident. I'm a happy client... Thank you 😊

30 April 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We're happy to hear that you were pleased with our professional service and regular updates following the car incident. We're glad your car was returned promptly and the work met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellence at every level.

The management and staff at Fix Auto were incredibly helpful and very professional in their approach to the respray of my Lotus. I would most certainly recommend them to anyone considering such a piece of work.

11 April 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

We appreciate your kind words and are so glad the team provided professional and helpful service during your Lotus respray. Thank you for recommending our services!

Rated 5 out of 5 stars

Great team!

After a non-fault accident, my insurance arranged for Fix Auto to recover my car and fix it. The team from Sittingbourne were great the whole experience was simple and they kept me updated throughout, and answered any questions I had. Unfortunately the hire car I was given the heating went out when it was - degrees, but the team came and swapped the car over straight away within an hour of letting them know! Great service, and car is good as new again. Thanks all!

17 January 2025
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Hi Hayley,

Thank you for leaving such a great review.

We appreciate your communication with the curtsey car that the heater suddenly failed and you are happy with how quickly we resolved.

Great news to hear how happy you are with the repairs we will pass this onto the team.

Thank you

Rated 1 out of 5 stars

Didn't return the vehicle when they would

Didn't return the vehicle when they said they would and 3 different people asked me about the VAT and excess.
Got a call saying if I paid the V & E that afternoon I'd get the car back the same day. Paid immediately but didn't get the car, did get a call asking for the money again the next morning. Also got asked for it by the driver when dropping the car off. Do they have cashflow problems or is it just communication that is letting them down? Sort your act out!!!

27 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Hi Chris,

We feel this is a poor representation for what has happened.

We could not release the vehicle until Excess and VAT funds had cleared into our account. This was delayed by the customer refusing to pay in the early stages. This is why we was unable to get the vehicle back on last drop Wednesday due to the timescale. However your vehicle still came back to you on the first delivery slot on Thursday.

Rated 5 out of 5 stars

Amazing service

Amazing service, fast efficient with a great looking repair, turned around in good time and a nice loan vehicle in between. people were always really nice on the phone and kept me updated. would highly recommend

4 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sittingbourne

Hi Barry,

We are so glad everything went smoothly for you and you was happy with the service.

Thank you
Fix Auto

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