Fix Auto UK - Fix Auto Sutton-in-Ashfield Reviews 149

TrustScore 5 out of 5

4.8

Hardwick Lane, NG17 5EJ Sutton-in-Ashfield, Nottinghamshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would give FixAuto 5 Stars overall they were very friendly and helpful during the whole procedure and I was very impressed with the free damage report they did on both my car and their own courte... See more

Company replied

Rated 5 out of 5 stars

Had our Range Rover repaired after whole front end damaged, fix auto did a brilliant job at repairing work is brilliant like brand new now. Communication was great from collection until finish T... See more

Company replied

Rated 5 out of 5 stars

Fix Auto Uk are the company my insurance recommended for damage repairs on my car. They did an outstanding job on the repairs both times I used them. The staff I met and spoke to over the phon... See more

Company replied

Rated 4 out of 5 stars

Vehicle was in for accident repair, but I also had the wheels refurbished at the same time. Wheel refurbishment absolutely awesome they look amazing (diamond cut). Car has factory Matt White paint (ha... See more


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Hardwick Lane, NG17 5EJ, Sutton-in-Ashfield, Nottinghamshire, United Kingdom

  • 01623 555512

4.8

Excellent

TrustScore 5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Fix auto have provided excellent service throughout the process of having my vehicle fixed. The communication was prompt and I was kept informed throughout.

24 November 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Rachel,

Thank you so much for the fantastic 5 star review! We're really glad to hear that you had an excellent experience with us. Clear communication and keeping you updated are things we take real pride in, so it’s great to know it made a difference. Avril will be delighted to see your comments.

If you ever need anything in the future, we’re always here to help.
Thanks again for choosing Fix Auto Sutton in Ashfield!

The Fix Auto Team 🚗✨

Rated 5 out of 5 stars

My car was fixed very quick and all the…

My car was fixed very quick and all the work was done at a good standard

21 November 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Arcelina ,

Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that your car was repaired quickly and to a high standard. Your feedback means a lot to the whole team.

If you ever need anything in the future, we’re always here to help.

Kind regards,
Stephen Cook MD
On behalf of the team at Fix Auto Sutton in Ashfield

Rated 5 out of 5 stars

Excellent experience from start to finish

My insurer directed me to Fix Auto to yes, fix my automobile. It was a great experience. Pete, the guy who handled taking in my car and handing over the courtesy car (a nearly new VW Polo, which was fab) was most excellent: personable and knew his stuff. The fix took just over a week, which was entirely reasonable. I couldn’t fault any aspect of the service!

6 November 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Oliver,

Thank you so much for taking the time to leave us a fantastic 5-star review.

We’re really pleased to hear that your experience with Fix Auto Sutton-in-Ashfield was such a positive one. It’s great to know the repair process was smooth and that the courtesy car met your needs. Pete will be delighted to receive your feedback – he takes real pride in looking after our customers.

We appreciate your kind comments and are glad we could get you safely back on the road. If you ever need our help again, we’re here for you.

Kind regards,
Stephen Cook MD
Fix Auto Sutton-in-Ashfield

Rated 5 out of 5 stars

Fast and easy to use,very efficient and…

Fast and easy to use,very efficient and very good service

31 October 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Thank you so much, Lonut, for your fantastic 5-star review! We’re delighted to hear you found our service fast, efficient, and easy to use. Your feedback means a lot to the whole team, and we really appreciate you taking the time to share your experience.
Steve Cook MD

Rated 5 out of 5 stars

Had our Range Rover repaired after…

Had our Range Rover repaired after whole front end damaged, fix auto did a brilliant job at repairing work is brilliant like brand new now.

Communication was great from collection until finish
Thanks

4 November 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Jamie,

Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you're so pleased with the repair on your Range Rover and that our communication met your expectations throughout the process. I’ll be sure to pass your comments on to all the members of our team — they’ll really appreciate your feedback.

Best regards,
Steve and the team at Fix Auto Sutton-in-Ashfield

Rated 5 out of 5 stars

A very good job well done

A very good job well done. By all thanks

16 October 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Reply from Fix Auto Sutton in Ashfield
Thanks so much, Benjamin! We really appreciate your kind words and are glad to hear you’re happy with the job. It was a pleasure working with you — thanks again for your support!

Best regards,
Steve Cook, Managing Director
Fix Auto Sutton in Ashfield

Rated 5 out of 5 stars

FG74 OMD

Yes, the experience was pleasant

20 October 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Reply from Fix Auto Sutton-in-Ashfield:
Thank you, Mr Datoo, for taking the time to leave us a 5-star review! We’re really pleased to hear you found the experience pleasant. Your feedback means a lot to the team here at Fix Auto Sutton-in-Ashfield. If you ever need our help again, we’ll be happy to assist.
Steve Cook MD

Rated 5 out of 5 stars

My car was repaired and returned in 2…

My car was repaired and returned in 2 weeks later all fixed and working. Very happy.

6 October 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Diane,

Thank you so much for your 5-star review! We're delighted to hear that you’re happy with your repair and the quick turnaround. It’s great to know your car is back on the road and working perfectly.

Kind regards,
Stephen Cook MD
Fix Auto Sutton-in-Ashfield

Rated 5 out of 5 stars

I’m delighted with repair

Great service and fantastic team, Highly recommended Fix Auto

7 October 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Gezim Marku,

We appreciate your high recommendation and are so glad you had a great experience with our fantastic team and service!
Steve Cook MD
Fix Auto Sutton in Ashfield

Rated 5 out of 5 stars

Thoroughly recommend

Good communication throughout and the progress tracker was a nice touch. There could have been more text detail and maybe a picture or 2 at certain stages but this doesn't detract from an excellent service. They were also very helpful where the insurance company were very unprofessional and less than satisfactory.

29 September 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Thank you Ian so much for your kind feedback and recommendation. We’re really pleased to hear that you found our communication and progress tracker helpful, and that our team could support you when things became difficult with your insurer. We also appreciate your suggestion about adding more detail and images during the process – that’s valuable feedback and something we’ll look into improving. We’re delighted you felt the overall service was excellent, and we truly appreciate you taking the time to share your experience. Kind Regards Steve Cook MD

Rated 5 out of 5 stars

A fabulous business and perfect repair.

A fabulous business and perfect repair work. Kept me informed the whole way. Friendly staff.

25 September 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Bree,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with the repair work and that our team kept you updated throughout the process. We really appreciate your kind words about our staff — we’ll be sure to share your feedback with the whole team.

Thanks again for choosing Fix Auto Sutton-in-Ashfield. If you ever need us in the future, we’re always here to help!

Best regards,
Steve Cook MD & the Fix Auto Sutton-in-Ashfield Team

Rated 5 out of 5 stars

The car was in the workshop for a while…

The car was in the workshop for a while but I got regular updates. When the car was picked up the done was to an extremely high standard, cleaned and valeted as well

24 September 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Hi Christopher,

Thank you so much for your 5-star review. We’re really pleased to hear you were kept updated throughout the repair process and that you’re happy with the quality of the work carried out. It’s great to know the clean and valet added to your experience too. We truly appreciate your feedback and your recommendation.

Best regards,
Stephen Cook MD
Fix Auto Sutton-in-Ashfield

Rated 5 out of 5 stars

Amazing in every way

Robert, Peter and the reception team were all so friendly and helpful - interactions were quick, polite, and straight to the point! The work itself was top-class, you’d think the car was brand new!

19 September 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Sam,
Thank you so much for your amazing review! We're thrilled to hear that Robert, Peter, and our reception team made such a great impression. It's fantastic to know you found the service friendly, efficient, and top-class — just like your car now! 😊 We really appreciate your kind words and look forward to welcoming you back in the future.

Steve MD
Fix Auto Sutton in Ashfield

Rated 1 out of 5 stars

I would give this place zero stars if I…

I would give this place zero stars if I could. My car went in for repairs due to a collision. On the 8th day of having the vehicle they rang me to say the work is done but they have problems starting my vehicle. And from there it was horrendous. Various phone calls saying whats wrong with my car etc. It was obvious something was damaged while IN their possession. On pick up the OLD bloke was VILE. Im a 33 year old woman and he came up to me pointing his finger in my face being absolutely disgusting because I asked for proof of invoice of the part being "fitted". AVOID! Absolutely disgusting attitude if things dont go their way. (I was approved this place through insurance). AVOID DISGUSTING VILE PEOPLE!!!

16 September 2025
Unprompted review
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

There are always two sides to a story.
We would also give no stars for this customer integrity if we could.
Steve Cook MD.

Rated 5 out of 5 stars

Professional

Professional, polite and completed work quick without any problems
Would recommend.

5 September 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

MISS A SMITH,

Amanda, we're happy to hear that the work was completed quickly and professionally. We appreciate your recommendation and positive feedback.

Fix Auto UK

Rated 5 out of 5 stars

Fix Fantabulous Auto

My experience of using Fix Auto was fantastic. Everyone was very friendly and accommodating, right from the first call to arrange a appraisal of the damage, through to collecting the courtesy car, keeping updated on progress and then finally collecting my repaired car that was in tip tip shape.
Would definitely recommend

12 August 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Reply:
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found our team friendly and accommodating throughout the whole process. Making sure everything runs smoothly – from arranging the appraisal to handing your car back in top condition – is always our goal, so it’s great to know we delivered that for you. We really appreciate you taking the time to share your experience and look forward to being of service again if you ever need us.
Steve MD

Rated 4 out of 5 stars

Regular contact

I was contacted regularly & kept informed the only thing I wasn’t told was how long the car would be with the garage for. Had I have been told this when I was booking it in it could have been worked on while I was away, but instead I booked it in on my return & it was with you 2 weeks & wasn’t really major works !! Just set people’s expectations!!

30 July 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

NJB,

We appreciate your feedback and are happy you were kept informed. I will look into the time scale of the repairs has this is automatically generated by the management system. We had the vehicle on site 8 working days. Sorry we didn't meet your expectations.
Steve Cook MD

Fix Auto UK

Rated 4 out of 5 stars

An excellent service received for auto…

An excellent service received for auto repair. Only issue was that my BMWi3 door no longer opens using the outside door handle, only from the inside door handle now.

22 May 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

JEFF,

We're glad you enjoyed your experience. We appreciate your feedback and regret to hear about the door handle issue. We will review this to ensure it's addressed properly.

Fix Auto UK

Rated 5 out of 5 stars

Brilliant job

Fab and efficient service from start to finish thank you!

20 June 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Lucy Garthwaite,

We are so glad you found our service fab and efficient from start to finish. Thank you for your positive feedback!

Fix Auto UK

Rated 5 out of 5 stars

Can't fault the experience

From start to finish the whole service has been excellent. We were referred by our insurance company and were concerned that it wasn't going to a dealership as the car was only 6 weeks old when the damage occurred but we didn't need to be. Repair to an excellent standard and all the staff were great. Thank you

20 June 2025
Fix Auto UK - Fix Auto Sutton-in-Ashfield logo

Reply from Fix Auto UK - Fix Auto Sutton-in-Ashfield

Stu j,

We're happy to hear that you had an excellent service experience! We appreciate your feedback and are so glad the repair met your expectations. It's great to know our staff made the process smooth for you.

Fix Auto UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look