Fix Auto UK Reviews 

24,641
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many people highlight the exceptional service and communication, noting that they were kept well-informed throughout the process. The quality of the repairs is frequently described as outstanding, with vehicles often returned looking as good as new. However, some customers also noted concerns regarding the actual repair work, with reports of unfinished jobs, new damage, or poor fixes that required re-attention. Additionally, a few other people also felt that there were issues with courtesy cars, including difficulties in obtaining one, fuel discrepancies upon return, or vehicles not being suitable for their needs.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the fantastic and excellent service... See more

Staff

Customers consistently note positive experiences with staff, describing them as excellent, friendly,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the repair... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Product

Users describe ambiguous interactions with the product, with many reviewers expressing satisfaction after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the team at Fix Auto in Shrewsbury were brilliant. Special mention to Tyler who kept us informed every step of the way. An insurance claim repair is always a headache, but Tyler... See more

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... See more

Company replied

Rated 5 out of 5 stars

After having someone crash into Car they dealt with it from start to finish. They liased with the 3rd party insurance company and kept me fully informed what was going on. Not only was the service fa... See more

Company replied

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #24 of 53 best companies in Car service

About Fix Auto UK

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

25k reviews

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4.7

All reviews

(24,641)

5,668 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service & communication

Fantastic service & communication, very happy with the repair to our car. Special thanks to Dee & Lorna on reception.

14 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

We truly appreciate you taking the time to share your positive experience! We're delighted to hear you were happy with our service and the repair to your car. We'll be sure to pass on your special thanks to our reception team.

Rated 5 out of 5 stars

Friendly and professional + Great work

Friendly and professional customer service paired with exceptional quality of work makes Fix Auto a brilliant place to bring your vehicle.
My courtesy car from the insurer was not delivered on time but I was kindly dropped home without any fuss. Highly recommend

1 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Hi Danny,

We appreciate you taking the time to leave us a review! We're happy to hear that our customer service and quality of work met your expectations, and that we could assist you with transport.

The Fix Auto Worthing Team

Rated 5 out of 5 stars

Outstanding Team

From start to finish, the team at Fix Auto in Shrewsbury were brilliant. Special mention to Tyler who kept us informed every step of the way. An insurance claim repair is always a headache, but Tyler made it easy and stress free. The end result regarding the repair is spot on! Good as new. Very happy customer and the quality of the team’s work has led to us utilising them for some private (non-insurance) cosmetic upgrades. Highly recommended.

16 July 2026
Rated 4 out of 5 stars

Repair took long time

Repair took long time, otherwise good and car cleaned inside and out. Collection and delivery good.

16 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

stephen kreft,

We appreciate your feedback and are pleased to hear about the positive aspects of your experience. We acknowledge your concern regarding the repair time.

Sandra Kluba, Fix Auto UK

Rated 5 out of 5 stars

Superbly repaired, very pleased indeed.

Communication with the staff was good, we were kept up to date with when the car would be taken in and its progress while being repaired. The finished repair is absolutely 100% completed and there is no way anyone could tell it had been repaired! Very happy indeed with the result.

16 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Thank you for your wonderful review! We are so pleased to hear that our communication kept you informed and that the finished repair is absolutely perfect. It's great to know you're very happy with the result.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, my car was repaired in just over a week. Staff very efficient I was kept updated throughout the whole process. I collected my car in show room condition, including a valet on the interior.

16 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Good morning Alison

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our services.
I will pass on your comments to our team.

Best regards
Fix Auto Cheltenham

Rated 5 out of 5 stars

Excellent quality repair

Excellent quality repair. Friendly staff.
Courtesy car not ideal for 6ft+ driver but not taken back to correct my mistake.
Should have given them a chance to rectify this.

15 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Many thanks for taking the time to leave a five star review. We appreciate our fleet of courtesy cars are not ideal for all customer requirements but our insurer partners stipulate a class B five door vehicle, which are relatively small. Delighted to hear the repairs were to an excellent standard and the team were all friendly. Thanks once again.

Rated 5 out of 5 stars

My insurance company sent my car to fix…

My insurance company sent my car to fix auto Blackpool after someone hit my car .
They have been absolutely fantastic , car looks amazing , staff were so friendly and helpful , I was kept informed with updates , got to mention Nicola who was so helpful today , thank you

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A very high quality repair..Brilliant!

I wanted to write this review as I work in a Sales/Service Industry. Not everyone takes the time to provide feedback when excellent service is given. Cannot praise Fix Auto highly enough. At first I was dubious when my Insurance Company said that my car (pride & joy - not just a piece of metal) was being sent there. I needn't have worried. I collected my car on Tuesday and it is perfect. I am a bit too precious about my cars to say the least but Fix Auto have turned around a bad situation (my wife pranged my car) into a very happy outcome. The standard of the repair is exceptional! Thanks everyone involved. Truly delighted. Andrew Charters

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Crash repair

My car was picked from my house. They kept me informed on what was happening and they did a good job on the car.

13 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Hey Robert,

We're so pleased to hear that your car collection was smooth and that you were kept updated throughout the process. It's wonderful to know you're happy with the work done!

Morgan, Fix Auto UK

Rated 5 out of 5 stars

I am delighted with the service Fix…

I am delighted with the service Fix Auto have provided. All the team members I have dealt with have been very professional, in particular Lorna the customer service manager who’s communication was spot on at all times. Richard who is one of the vehicle damage assessors also provided excellent communication and advice which actually saved me money ! The rear door of my car was damaged and rather than me having to pay for a brand new door, Richard suggested getting a second hand door from eBay and he would then be able to spray it to match the existing colour of my car and then fit the door which is a perfect match.
I collected the car today and I am very happy with work that has been carried out and well within the timeframe I was given.
Unfortunately Lorna was not working so I was unable to thank her personally but I did mange to thank Richard. First Class Service from start to finish.

16 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided such professional and helpful service, especially with the creative solution for your car door. We're glad we could exceed your expectations and deliver your car within the given timeframe. Thank you for your kind words. We truly appreciate your feedback.

Rated 5 out of 5 stars

What a wonderful bunch the team at Fix…

What a wonderful bunch the team at Fix Auto in Stevenage are. My dearly loved car was collected swapped for a very clean courtesy car and delivered back looking spanking new. Accident? My car!? I was really impressed with friendly personable staff who were in touch to share updates and made the whole repair as seamless as possible. Thanks team!

16 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Thank you Juliet

We're so pleased to hear about your positive experience with our team! It's wonderful to know that we could make the repair process seamless for you, from collecting your car to providing a courtesy vehicle and delivering it back to you in excellent condition. Thank you for your kind words!

Fix Auto Stevenage

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